WiFi drops
WiFi drops frequently. Zoom, Teams calls are often frozen and I miss large segments of meetings. Netflix often loses connection resulting in interrupted programs.
Response from developer
Thank you for sharing this experience. We’re sorry to hear about the frequent drops and interruptions you’ve been facing, however, this space is meant for app‑related feedback. Service or connectivity issues are best handled by our technical support teams. Please reach out at rogers.com/contact so they can look into this further for you. ^rp
Broken app
Doesnt work, never has, cant even log in.
App is not recommended for anyone
Cannot log in tried multiple times on different phone tried every troubleshooting step and support was no help if you see this and have the option I highly recommend you use a different provider for internet this is as bad as it can get for an app
App Not Working for Shaw
Currently on the phone with the Shaw reps. They don’t understand why this app isn’t working when there are literally MULTIPLE reviews saying the exact same thing. I shouldn’t have to pay full price for a service that isn’t working. I would like to control my kids internet usage and now I cannot anymore. It was great before the update and switch, but now NOTHING. Please fix your app! I have tried all the things you’ve suggested already (cleared website data) and sat on the phone with a Shaw tech for over 30 mins. Why is there no fix for this?
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No my gateway isn’t “offline”
Why do I have to manage this through a stupid app. It’s not offline. I’m browsing the internet. Let me log into this thing locally and change settings. Why do I have to go through an app to change my wifi password??? Quit tearing functionality out of the local admin page on my router!
무슨일이지??
진짜 이해가 안되네;;; 잘되던 사이트가 에러만 나고 로긴도 안되고 몇일째 개선이되지도 않고;;; 이게 지금 문제라는건 아나?! 진짜 로저스한다;;;;;
“Loses” devices frequently
I restart my iPhone 16 Pro Max and I’m told a new Apple device has connected to the Rogers Xfinity network, gen 4 gateway. It’s identified as an Apple mobile device. In the not connected section it shows my correctly identified phone as being disconnected 25 minutes ago. It happens with devices frequently and is annoying and should not happen. It won’t identify Apple Watches by series, simply as watch. Frustrating.
Edit: The Developer suggested I restart the gateway and delete and reinstall the app. I have done so and the performance has improved.
Edit: The Developer suggested I restart the gateway and delete and reinstall the app. I have done so and the performance has improved.
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Useless
Can’t even log in. Self explanatory.
No stars
I am new customer and I have been trying for 3 days to log in and setup an account it keeps saying error every time I decided to switch back to Telus and I am sending the modem back
I have spent an entire on the phone with rogers and they are not able to help
I have spent an entire on the phone with rogers and they are not able to help
App has been down
App has been down for at least 5-6 months, and anytime I reach out to customer support they say there’s a known problem and it’s being worked on. My wifi pod became unplugged from the wall when I was cleaning and now it won’t reconnect and I can’t use the app to reconnect it so wifi has turned to useless laggy nonsense in part of the house. Do better rogers Shaw would’ve solved this problem immediately.
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Wifi
Very helpful
Unable to login
It’s so frustrating. It’s been 2 weeks of me trying to log in and yet, nothing has been done to fix it. I’ve tried both the rogers login and Rogers (Shaw) login and both say “UNEXPECTED ERROR”.
Can’t log on
Terrible app, terrible customers service!!!!
Horrible
Just a horrible app that goes between the app and a browser that doesn’t even perform all functions in the router. Deleted
UPDATED - you have billions of our money, make a better app!
UPDATED - you have billions of our money, make a better app!
doesn't recognize my registered iphone!!
even though it has been connected & registered for a month, all of a sudden the app detects my iphone as a new connection - when it is already registered! the app displays the same ID's and MAC's for my already registered iphone and the 'new' iphone - which isn't new, its the same phone! It should've disappeared from the app when i selected 'forget this device', but after a router reset and app reset, it still detects my iphone as a 'new' connection. I deleted the app, reset & reboot my iphone, and re-installed the app on a cold startup and it seems to be working properly now, the app detects only one iphone as it did before something glitched. I also have the app on my ipad and occasionally the device list does not match my iphone. somethings amiss, possibly a refresh fail, but KUDOS to dev's for helping us quickly identify who or what is using our wifi! Good job Dev's and Rogers!
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Still not working
Just updated the app today (Aug 4 2026) and it still won’t let me log in. Still get the “Something went wrong. There was an unexpected error”. This is insanity! Cant change anything or properly secure our wifi without the app as Rogers locks out the majority of the settings on the backend and says it requires you to log into the app to change those settings.
Rogers fix your broken app or unlock the router settings on the backend!!!
(Update)
Got a message from developers with instructions on fixing the problem. Tried all steps and still no go for log in!
FIX YOUR DAMN APP ROGERS OR UNLOCK ROUTER BACKEND!
(Update)
I have talked to tech support and they said they are aware of the issue. Its been a week and a half and still no fix to the app. Did not have this many issues when it was Shaw, ever since Rogers took over our service has been garbage! Nothing but problems!!!!
(Update August 27 2026)
Still not working. Upgrade phone. Deleted safari cookies etc. did everything that was suggested and it still does not work. Can not log in and get a “Unexpected error”.
Rogers fix your broken app or unlock the router settings on the backend!!!
(Update)
Got a message from developers with instructions on fixing the problem. Tried all steps and still no go for log in!
FIX YOUR DAMN APP ROGERS OR UNLOCK ROUTER BACKEND!
(Update)
I have talked to tech support and they said they are aware of the issue. Its been a week and a half and still no fix to the app. Did not have this many issues when it was Shaw, ever since Rogers took over our service has been garbage! Nothing but problems!!!!
(Update August 27 2026)
Still not working. Upgrade phone. Deleted safari cookies etc. did everything that was suggested and it still does not work. Can not log in and get a “Unexpected error”.
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Please avoid this company
Monopoly alert.
Something went wrong error
It’s been 3 days , unable to sign on.
THIS APP DOESNT WORK
IT DOESNT WORK AND THEY WONT FIX IT
Unable to Log in to Router
Everything was fine until this new updated version. Now I can’t log in the new app to use the router features. Please fix it ASAP. Thank you very much.
