Rogers Abuses Customers
Avoid this company at all costs. Telus and Bell aren't great but compared to Rogers, they're almost as good as Shaw was before the takeover.
Garbage app don’t listen to the lies.
First off when I select “remember me” and I have to sign in every time I open this app it’s really annoying. Second when I don’t touch the settings nothing should ever change yet every month or 2 I have to mess with my smart bulbs because they only work on the 2.4 wifi band so I have to split the wifi yet some how it reverts back to none split bands and I have to go through the set up processes with all my devices. Terrible app and Rogers does nothing to fix it. It was better when it was just Shaw.
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Mesh System problems
I would not recommend. I have had issues with speed drops, smart devices, cameras. I could keep going. Customer service is generally unhelpful
Poor
Crashes far to often
Can’t login
Reset password flow is totally
Broken, what a nuisance
Broken, what a nuisance
Broken
I literally haven’t been able to log on for months. I get an “we’ve encountered an unexpected error” message everytime.
Horrible application that messes everything up
Disables ever useful feature and makes it exclusive on this horrible excuse of an app that is bug ridden. I cannot port forward and I cannot troubleshoot because every possible method is only available on this god awful app which does not work. I will never get to enjoy the presence of my friends ever again because of this.
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Doorbell cam
Keeps kicking me out.
Awesome app
Great app shows everything my bills, internet outages which r scheduled and many more great job rogers
Ron
Here is an example of how incompetent Rogers is as a company. I am told that this app is in need of an upgrade so I upgraded it and opened it only to get the message, this app needs an upgrade. I also have a billing issue that I have been trying to resolve for days and I can’t get in touch with a live customer support person. What a nightmare. If you have Rogers as your provider I feel so sorry for you. In my opinion Bell is even worse. Search for alternatives.
Infinity works on my phone but not on my iPad. And it is still doing the needs an update thing.
Infinity works on my phone but not on my iPad. And it is still doing the needs an update thing.
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App is broken can’t login.
Unexpected error after login, preventing me to use the app.
I have not been able to access this app for a couple weeks now. I’ve reinstalled the app, followed the support documentation and tried on another iOS phone.
I require the use of this app for port forwarding since Rogers doesn’t allow you to do it directly inside the router dashboard. I’ve used this app in the past before on multiple occasions.
I spent two hours navigating through support, having my requests transferred. Only to be told this has been an issue for a month. There is no immediate fix.
As of writing this review I can’t access parts of the service I require. If anything changes I will update.
I have not been able to access this app for a couple weeks now. I’ve reinstalled the app, followed the support documentation and tried on another iOS phone.
I require the use of this app for port forwarding since Rogers doesn’t allow you to do it directly inside the router dashboard. I’ve used this app in the past before on multiple occasions.
I spent two hours navigating through support, having my requests transferred. Only to be told this has been an issue for a month. There is no immediate fix.
As of writing this review I can’t access parts of the service I require. If anything changes I will update.
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4.5 Stars
The reason for the 4.5 stars is because every time or almost every time it makes me redo my password even though I am 👀 at them & they look the same but, I have to do again. It’s a pain in the butt.
Also, while I am here doing this can you cancel the 460 St. Mary’s Street account because we moved from there and I was talking to people 2-3 times and it’s still there. Thank you.
Also, while I am here doing this can you cancel the 460 St. Mary’s Street account because we moved from there and I was talking to people 2-3 times and it’s still there. Thank you.
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Signal keeps dropping out
Each day I’ve had to reboot my modem and cable boxes I’ve had speeds as low as 5mbps and 1.2kbper second. Not very fast dial up would be faster. Seems to happen quite frequently
System Error
This app is not working & no one to call for support!!!
Worst company I’ve ever used
$900 worth of payments that they were unable to find even though they sent me confirmation of payment each time. I suddenly get notification that I am behind on payment payments and my Internet gets shut off. At first, I was scared that I’ve gotten scammed. However, after confirming with my bank that payments were indeed made to them my frustration hit all-time high. I have no confidence in their bookkeeping and billing.
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Logging issue
I'm having trouble logging in—it won't let me past the login screen. Is there an issue on the system side?
Doesn’t work
Have an iPhone 15 and app doesn’t work when I click on sign in button, just says “something went wrong!” This has been the case for a long time now, even after reinstalling!
Won’t let me log in
This app won’t let me log in any more needs to be fixed
Poor internet
Internet has sucked since switching
Customer service
Goodness gracious,how can one resolve issues when it’s already close to 2hours and no live agent has been connected to me? This is
beyond alarming.
beyond alarming.
