App keeps crashing
The app keeps crashing and I can’t pay my bill due to the app crashing - it won’t let me log in it just says something is wrong and goes back to the sign in screen
Keeps saying error
Repeatedly says error
Not great
This app turns on and off by itself . You might think security is on but it turns off on its own .
Hate your service
I am getting sick and tired of constant outages of service. I know my neighbour is also having the same issue. I noticed several Rogers trucks in my neighborhood yesterday trying to restore service that was out for hours. (Aurora) It is still intermittent and thank goodness I also have Bell internet. I am seriously thinking of dropping Rogers just like Eogers constantly drops the service signal.
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Problems to log in
I’m not able to log in. Every time I try to log in, it says “something wrong has occurred”. Frustrating experience.
Useless
Since I installed this app, I haven’t been able to log in and use it. Now I can’t have access to the router. I have uninstalled / installed it twice on my iPhone but still the same! The old Ignite app was reliable than this one.
Doesn’t work
It used to work. For weeks now although I get security alerts I am unable to login to the app. Useless.
Garbage
How is this company still around.
Waste of Time!
I got a new router and it asked me to download the Rogers Xfinity app to change the password etc for security. Well I downloaded the app and signed in about 10 different ways and although the user name and password are right, it just says “Something went wrong - there has been an unexpected error”. Not helpful! So I did the usual suspects and removed the app and reinstalled it, at the suggestion of something I read in the reviews I uninstalled the old Rogers app and then reinstalled the xfinity app. I have now installed it four times and after I log in it just says the above mentioned message. Very frustrating! Now what!?!?
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Can not login
Can not even log in
Oops something went wrong
It’s been months now and you guys still haven’t resolved the issue, look at how many complaints you have received for the same thing. Customer support is unable to resolve this and escalations get 0 response. What’s actually being done to resolve this?
App unstable with iOS 27
This app is unstable with iOS 27. Please fix
Day 700 I still can't sign in
This is the 3rd review I edit and probably the last time I bother with it
This app depends on your phone having everything set by default and even then I don't know it would work.
I restored safari as my browser, turned off all the privacy stuff, allowed all the tracking, all the cookies, all the everything and I still couldn't log in to the app. I got to the 2FA multiple times but it would just say "unexpected error"in the end.
Yes, I can login on a browser. That's not the point. I cannot configure my router. THAT is the problem.
Good thing I knew how to access the router from my computer to change the password because newsflash to people it's very easy to find the default password.
The second my 2 year agreement is over I'm leaving Rogers
This app depends on your phone having everything set by default and even then I don't know it would work.
I restored safari as my browser, turned off all the privacy stuff, allowed all the tracking, all the cookies, all the everything and I still couldn't log in to the app. I got to the 2FA multiple times but it would just say "unexpected error"in the end.
Yes, I can login on a browser. That's not the point. I cannot configure my router. THAT is the problem.
Good thing I knew how to access the router from my computer to change the password because newsflash to people it's very easy to find the default password.
The second my 2 year agreement is over I'm leaving Rogers
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Terrible
Too many outages and never a credit for them.
UPDATE - Still unable to login. 6.9.1 made no difference
[2026-09-18] Updated to 6.9.1. Still cannot sign in. I always tap MyRogers (Shaw) and used the credential for my Shaw account. Cache flushed. Tried delete and reinstall. Made no difference. Error“Something went wrong.“ Didn’t get 2FA. Contacted tech support and the guy again just kept telling me to try again later.
[2026-08-04] Updated to 6.7. Still cannot sign in to MyShaw. Same error. Also, tech support keeps telling me to try logging in again LATER.
[2026-07-18] Dev, deleted all website data. Still got same error.
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Updated to 6.4 today (2026-07-15). Still unable to login, however this time I was actually asked to choose method to receive the 2FA code. Entered the code and error with this “Something went wrong There's been an unexpected error” as usual. I have contacted tech support and was told NOTHING WAS WRONG on their end and just try again later. How much later? It’s now month 3 of not about to login to this app. I need to open up ports on my router and you took away the ability to do so in router’s web app.
[2026-08-04] Updated to 6.7. Still cannot sign in to MyShaw. Same error. Also, tech support keeps telling me to try logging in again LATER.
[2026-07-18] Dev, deleted all website data. Still got same error.
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Updated to 6.4 today (2026-07-15). Still unable to login, however this time I was actually asked to choose method to receive the 2FA code. Entered the code and error with this “Something went wrong There's been an unexpected error” as usual. I have contacted tech support and was told NOTHING WAS WRONG on their end and just try again later. How much later? It’s now month 3 of not about to login to this app. I need to open up ports on my router and you took away the ability to do so in router’s web app.
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cant login
login hang during second factor verification
Sunny
This app can’t log out existing log in. Once someone else hacked they can stay life time.
Update description suddenly only written in FRENCH?
I am an English user, this is not helpful AT ALL. Does this mean the app itself has become ONLY French? I won’t perform the update till it’s been made clear what the update is for, in my own language. My iPhone’s language is ENGLISH, as it always has been. I’ll give a better rating/review when this is corrected.
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App Update
Can we put today’s update in English please? Thanks
Internet
Disconnection intermittently from the internet several times a day! Not impressed!
