Something went wrong
I’ve been using the app for a while without any issues, but suddenly I’m unable to log in. Every time after I enter my username and password, it redirects me to an error page saying, “Something went wrong. Please try again.” I’ve tried various troubleshooting steps and even called customer support twice but the issue still hasn’t been resolved.
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Oops something went wrong
It’s been months now and you guys still haven’t resolved the issue, look at how many complaints you have received for the same thing. Customer support is unable to resolve this and escalations get 0 response. What’s actually being done to resolve this?
UPDATE: escalated support ticket open for a month and still no fix
UPDATE 2: still not working, support wants me to use the chat whenever I need to make changes which is ridiculous. What it going to take for you guys to resolve this issue?
UPDATE 3: ^Be I have an open ticket since September 2nd and support tells me to wait there’s no update. Contact ends in a few weeks, let’s see if you guys can resolve this before then
UPDATE: escalated support ticket open for a month and still no fix
UPDATE 2: still not working, support wants me to use the chat whenever I need to make changes which is ridiculous. What it going to take for you guys to resolve this issue?
UPDATE 3: ^Be I have an open ticket since September 2nd and support tells me to wait there’s no update. Contact ends in a few weeks, let’s see if you guys can resolve this before then
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Requieres iPhone 17?
I have been using this app on my iPhone 15 regularly and satisfactorily. Now, it has issues connecting my iPhone to WiFi. The app doesn’t recognize my phone except as with a #ID. Doesn’t recognize anymore which devices are connected and which are not. I need to further test if it still reports on the rest of internet services Rogers Xfinity should provide.
This last update is detrimental.
This last update is detrimental.
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Too many updates
The app itself isn't too bad, but I feel like it forces you to update it almost every week now. It's frustrating.
annoying app
it always signs me out and then gives me an error to sign back in
it’s great when it works though
it’s great when it works though
Logging in
It wouldn’t take my Shaw password, even when it was correct. I had to log in on my computer and change the password to get to accept my credentials. Very frustrating! Then I had to add a nickname and that took even longer!
Something went wrong
I tried again. Still does not work. This is the message I still get as a Shaw customer in Winnipeg. I am not going to waste another 2 hours on the phone with support to be told there is a bug that will be fixed. It’s still not fixed.
I have done everything you suggest below. I have always had the Shaw option available. It does not work.
I have done everything you suggest below. I have always had the Shaw option available. It does not work.
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Disappointing
I rarely get half of the speed I pay for. Complete rip off
Can’t even log in
Every time I try to login. I just keep getting unknown error with no way to troubleshoot
garbage internet garbage internet provider
garbage internet garbage internet provider
Disappointing Service
Rogers has once again provided disappointing service. Still waiting for a service call that was reported to Roger’s June 6/2026, and promised repair within 6-8wks. It’s now been OVER 18wks.
Quality is down since takeover
I have had more outages since you took over from she than the previous 10 years. I have noticed throttling etc not impressed.
App is useless but you need it for everything!
Can’t log in on the iOS app and it just keeps saying something went wrong, unexpected error.
Normally works well but….
Noticed I couldn’t log on and watch live tv. Did all the suggested tech support actions and now it’s not usable at all. Been on hold waiting for tech support for 2 hours now….
Silly sign in procedure
Good app so far but signing in through a different page every time even though I select remember me! Annoying
Very slow internet
Internet has been very slow recently especially starting at 1230AM
Too Web based
Logging in and dealing with web based software is annoying. Slow and can be unpredictable. It seems like it’s not doing much because of this. Not confident when diagnosing problems as there are problems
Cannot use it at all
Input my credentials and it always said "Something went wrong. There has been an unexpected error." It occurred several times when I login before.
Not working
I’ve had this app for year but few months ago it stopped working. I can’t log in. I uninstalled, turn off my phone and installed it again but same thing happens. “Something went wrong”.
Never works.
Always an error when trying to log in not to mention this is 1 of 3 apps. Why can’t you have 1 app for everything. Ridiculous.
