Need internet to download…
The internet doesn’t work without downloading this app but you need the internet to download this app…
So bad services
I got the modem yesterday, and follow the guide to install. I try to sign in this app and it’s show “Something went wrong, there’s been an unexpected error”. I called the customer service hotline, no agent pick my call for whole day. How can I fix this problem?
No
No Workie
Doesn’t even open anymore
With password reset i still cant log in, i used to reset my modem through it. This new update sucks.
Still not working
Just updated the app today (Aug 4 2026) and it still won’t let me log in. Still get the “Something went wrong. There was an unexpected error”. This is insanity! Cant change anything or properly secure our wifi without the app as Rogers locks out the majority of the settings on the backend and says it requires you to log into the app to change those settings.
Rogers fix your broken app or unlock the router settings on the backend!!!
(Update)
Got a message from developers with instructions on fixing the problem. Tried all steps and still no go for log in!
FIX YOUR DAMN APP ROGERS OR UNLOCK ROUTER BACKEND!
(Update)
I have talked to tech support and they said they are aware of the issue. Its been a week and a half and still no fix to the app. Did not have this many issues when it was Shaw, ever since Rogers took over our service has been garbage! Nothing but problems!!!!
Rogers fix your broken app or unlock the router settings on the backend!!!
(Update)
Got a message from developers with instructions on fixing the problem. Tried all steps and still no go for log in!
FIX YOUR DAMN APP ROGERS OR UNLOCK ROUTER BACKEND!
(Update)
I have talked to tech support and they said they are aware of the issue. Its been a week and a half and still no fix to the app. Did not have this many issues when it was Shaw, ever since Rogers took over our service has been garbage! Nothing but problems!!!!
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No Face ID or keyboard!
I have to enter my username and password each time, why no Face ID available? Also, the onscreen keyboard is nowhere to be found during password filling. (On iPad) This is important as some users like to pepper their passwords. Having no keyboard makes this impossible. Please fix this. (I notice the keyboard is present using iPhone but not on iPad) Thanks
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Doesn’t work anymore
Another great example of Rogers working together to not get better.
Terrible
Crashes often. Often won’t load.
It’s 2026 Rogers, please fix your app!!!
It’s 2026 Rogers, please fix your app!!!
Run from this provider while you can
Carrier Pigeon would be faster. I would turn down millions of dollars to make sure no one else gets Roger’s wireless.
Can’t login
I’ve been trying on and off for over a month to login to this app and all I get is “something went wrong” and “There’s been an unexpected error” trust it’s not unexpected anymore. I can barely login to the MyRogers app but finally managed to tried to get to talk so someone about my technical issues and somehow in the middle of me filling out my information for tech support my chat timed out. So now I’m here. What even is the point of having an app that I can manage my modem if I can’t login due to a now very expected “unexpected error”
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Worst service and wifi
Worst customer service and zero wifi reception despite being se t a new modem been with rogers for over 20 years and will now be cancelling everything with them and Shaw
Terrible user experience
The login process is terrible
Won’t login
Keeps saying there are issues
Garbage
Constantly gotta sign in ,
Something is wrong!
I have never had any problems with this app before. Rogers recently ”improved“ it, and then it became garbage ! I can‘t log in to the app at all! Is this the result of incompetent people using junk AI?! Complicating simple things is the so-called elite ability!
Cannot connect
Bad support from Rogers and Shaw unable to resolve problem with connection through my rogers/shaw through Roger Xfinity app.
Unusable. Unable to log in for months.
Echoing other recent reviews, I have been unable to log in for months on both the previous and current Xfinity app. I get past 2FA, and I constantly get “Something went wrong. There was an unexpected error”, and then I am redirected back to the log in screen. So many people have reported this with no resolution. This is not acceptable.
Yes, I am on the latest iOS. Yes, I have newest version of the app. Yes, I have cleared all of my website data. Yes, I am logged out of the MyRogers app.
Yes, I am on the latest iOS. Yes, I have newest version of the app. Yes, I have cleared all of my website data. Yes, I am logged out of the MyRogers app.
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Signin
Not very good
Can't login
Haven't been able to login for months. Been using the same username and password that worked previously. Even tried uninstalling and reinstalling the app. Nothing works. After I put in my username and password, I get "Something went wrong. There's been an unexpected error". Fix your damn app already.
Update: Developer responded below with nonsensical troubleshooting. There is no browser cache to clean on iOS where my app issue is occurring. Then they tell me to contact Rogers Support if I still have problems. Sure, I'll spend hours on hold waiting for an agent, I've got nothing better to do.
Update 2: Clearing website data via Safari advanced settings didn't work.
Update: Developer responded below with nonsensical troubleshooting. There is no browser cache to clean on iOS where my app issue is occurring. Then they tell me to contact Rogers Support if I still have problems. Sure, I'll spend hours on hold waiting for an agent, I've got nothing better to do.
Update 2: Clearing website data via Safari advanced settings didn't work.
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Not working
Updated and now shows I’m not online, but router is connected to internet
