RTS On Demand - Powered by Via

RTS On Demand - Powered by Via

A public transit service

213 ratings
22 reviews
Free

Details

  • Released
  • Updated
  • September 12, 2022
  • July 16, 2026

Features

RTS On Demand - Powered by Via screenshot #1 for iPhone
RTS On Demand - Powered by Via screenshot #2 for iPhone
RTS On Demand - Powered by Via screenshot #3 for iPhone
RTS On Demand - Powered by Via screenshot #4 for iPhone
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About

This app offers a flexible and reliable public transit service within designated zones. Request a ride, get picked up at your location, and share your journey with others to reach your destination.

Customized and flexible trips
Reliable service within zones
ADA-accessible vehicles
Bike racks available
Request trips easily
Shared rides
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What's New in RTS On Demand

4.27.16

July 16, 2026

Performance improvements and bug fixes

User reviews

No notifications

OK, so I have been taking this bus for about two years now and the first few times I used it. It used to notify me blah blah blah whenever the bus was coming, but now I’ve tried everything in the world and it doesn’t send me a notification anymore I used to get a 30 minute notification that the bus is on its way now if I remember to, I have to click on the app to see that it’s 30 minutes away. It no longer notifies me and I’ve tried everything. I’ve turned on every single notification app on my phone and the app just won’t notify me that’s it on the way and it’s very frustrating when relying on this for work
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Extremely and Utterly Unreliable

What once was a great service around the summer of 2024, has slowly but steadily turned into an unreliable mess. The only good thing about this nowadays is the drivers are polite. Except for the young black lady with locs I had encountered. She was very rude, unprofessional, and she made it seem like her job was dis servicing her. Nobody wants to deal with limited service, then deal with her when they finally get a ride.
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This service needs improvement

There are still spaces in the suburbs that aren’t accessible when you try and make an account an error occurs there’s way to many errors that pop on here

Unable to sign on to revive my password then I easily forget it.

Not enough information about login in my Apple iPAD- 9 Generation Tablet. It’s awfully terrible but inaccurate !

Unreliable

Never had availability wheneve I use this app. Its wild that They always said they don't have any availability for 7 straight hours…yeah y'all need to fix it better and prove that they are rarely available because this is crazy

Developer apps

FAQ

What is RTS On Demand?

RTS On Demand is a public transit service that provides a customized, flexible, and reliable transportation experience. It operates within specific On Demand Zones, allowing users to request rides and share them with others.

How do I use RTS On Demand?

To use the service, you request a trip through the app. You will then be picked up at your requested location. The service allows you to share your ride with other passengers, making your journey efficient.

Are the vehicles accessible?

Yes, all RTS On Demand vehicles are ADA-accessible. They are also equipped with bike racks, providing convenience for passengers who wish to bring their bicycles along for their commute.

What areas does RTS On Demand serve?

The service operates within designated On Demand Zones. These zones include Brockport, Greece, Henrietta, Irondequoit, Lexington, Pittsford/Eastview, and Webster. Check the app or website for specific zone details.

How can I get help or ask questions?

If you have any questions or need assistance, you can contact RTS On Demand through their website at myRTS.com or by calling 585-288-1700. They are available to help with your transit needs.