悪どい小金稼ぎする航空会社なので星1
アプリでオンラインでチェックインして荷物登録できるのは便利
でも機内持ち込みスーツケースのサイズ制限がかなり小さい
サイズを超えた場合の課金が60ユーロで搭乗直前に測られて金を取ってくる
しかも全員に検査してるわけではなく目に付いたものだけ
スタッフの対応も態度が悪くて最悪
でも機内持ち込みスーツケースのサイズ制限がかなり小さい
サイズを超えた場合の課金が60ユーロで搭乗直前に測られて金を取ってくる
しかも全員に検査してるわけではなく目に付いたものだけ
スタッフの対応も態度が悪くて最悪
Passport scan failure
Asks me to scan passport, says it will be 53euro at desk then the technology doesn’t work. Says it has issue with details not matching but doesn’t let me view details entered to see whether there is an error, forced me to do check in in person as a result.
Check-in process
Compared to other airlines, too many screens and steps for the task.
Forced App Download to Access Boarding Pass
They force you to download an app just to access your boarding pass. This practice should be illegal. Passengers should not be required to install unnecessary software, share additional personal data, or give up storage space on their phones simply to access a document they have already paid for. A boarding pass should be accessible directly through a website or email, without forcing customers to download an app.
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Experiências péssimas
Não recomendo! Por diversos motivos (tentativa de checkin com compra de mala, foram 4 tentativas para uma dar certa. Checkin no balcão você paga caso o checkin online já tenha finalizado. Achei isso um roubo. Se tiver uma bolsa com documentos (normal para mulheres), você não embarca, tem que se virar para colocar a bolsinha nas malas. Enfim! Experiência horrível!
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A digital only airline
Updating review as after approximately 4 weeks of no access to my current or future bookings unless logging into the desktop, they are finally showing again on my app after the latest update. I did all the previous deleted and cookie clearances as instructed to no avail previously. However, when you consider they don’t even accept paper boarding passes now, they cannot allow this to keep happening.
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Mrs
Sears are a joke you book as four why can’t they just give you four seats together unless you choose to change them. All money making greed
Michael
So far so good 👍🏽
Best
Great
The worst of the worst
This is the worst company in Europe for sure. I bought a tichet for my uncle and he could not retrieve the booking from his accout to check in. And I could not check him in as i do not have his passport with me. The app just did not open his booking. Staff it is always like that and they can’t do anything. So they took 55eu just to pront out a paper. Greedy
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Aaaaargh!
Dealing with all the optional “Extras” you don’t want, is pure torture.
Pretty useless app
App is designed to sell you anything anyway - it is not user friendly
Payment method often freeze. Forces to use app ba checking in on line. Someone please buy this is company and sort it out
Payment method often freeze. Forces to use app ba checking in on line. Someone please buy this is company and sort it out
App freeze cost me €30
Unable to check in due to app problems and not knowing what procedure was in Malaga airport if I can’t check in. I literally arrived at desk 1 minute passed online check in point
Poor service
They changed my seat against my wishes, then tried to charge me to move my wife next to me, on both flights, unbelievable! Very rude, cut me off twice - now I still haven’t had the refund for lower value seats - never use them again!
Horrible usage
Horrible ui horrible usage worst app I’ve ever used. Half of the things don’t work buttons don’t take you where they should the user experience is just horrendous
Check in
Very easy, a little slow on home wifi
Baggage reminders are confusing
It is very annoying that you ask for baggage multiple
Times and for the same type of baggage. I find it manipulative and a confusing way to create chaos for passengers and trick them into buying more luggage albeit accidentally !
Times and for the same type of baggage. I find it manipulative and a confusing way to create chaos for passengers and trick them into buying more luggage albeit accidentally !
Optional
One should not have to be obligated to download an app. Check in should be available online
Rip off
They charge you for every little thing. English descriptions are difficult to understand so we bought the wrong kind of ticket. Had to pay over 100E for the right size luggage to be checked. Argh. Frustrating and just when you want to relax on vacation.
Nice experience
Checking experience for straight forward
