Ryanair User Reviews
Customer Experience
~ Based on 3,219 written reviews from the US App Store.
What users say
Summarized from real user reviews of Ryanair. Based on 87K reviews and a 4.4/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Travel app.
Positive things
- 💻Easy to use app
- 🚀Efficient check-in process
- 📱Convenient mobile boarding passes
Negative things
- 🤑Excessive fees and hidden charges
- 🤖Poor customer service and support
- 🤔Confusing and misleading app features
- 🛫Frequent flight delays and cancellations
Is Ryanair Safe?
Ryanair appears safe based on user ratings. AppsHunter Safety Score for Ryanair is 88/100.
This assessment is based on 87,184 user ratings, with an App Store average of 4.4/5.
Safety Analysis
~ Based on 87,184 App Store ratings for Ryanair.
Is Ryanair Legit?
Ryanair appears to be a legitimate app. AppsHunter Legitimacy Score for Ryanair is 93/100.
Based on 93 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Always book with Ryanair when possible, excellent value for money and easy access with the app.
Not sure why I’m being charged for bags when I already paid for them when I bought my ticket and also why we even have to pay for a cabin bag???
App failed to find first booking and said try again. So I did only to find they charged me twice for two bookings. Never again
There’s plenty of seats but if you don’t pay extra to choose they put you at opposite ends of the plane. Worse every time I fly with them.
Terrible how they try to charge you again and again it’s a joke
They updated app regularly and change flow and logic. Be on your guard
Too many pop ups addition offers obscuring the view to complete the task of booking the the flight - It has been 24yr since I have flown with Ryan air because of bad experiences - But logistically l have to for medical reasons
says my passport will be expired when i go on holiday when it actually expires in 2034 and when u try to call them there ai doesnt help at all and hangs up on you.
This check in platform is one for advertisement, not for check in.
Great airline at great price and easy check-in process
Took over 45mins to check in site Wouldn’t recognise Ref number (I was within the 24hr period). To many options b4 checking in, site possibly made deliberately hard to use (still not checked in)
Malgré que l’application mobile est un bon outil cette compagnie aérienne est à éviter ils facturent des frais sans explications et le service clientèle est inexistant
scan passport sucks
It took me like 2 hours to do a check in as the system insisted in paying for a seat when my son is 12 and the younger is 2!
Always Ryanair 🤘!
Passport scanning not working
Checking in on the app is totally unstable and unpredictable as to when it will work or not.
Maintenance in the app that cost you money because you can’t check in, had to pay close to 200$ because I was not able to check in the previus day. No empathy and on top of that no help for checkin in bags after paying extra for the checkin and the bags. Avoid at all costs
The app refuses to scan any of my family’s passports and Ryanair uses this as an excuse to charge $75 per ticket to check in.
None of my bookings show in the app despite trying to add them and removing and reinstalling the app. And yet I need a digital boarding pass on my phone. HELP. Nor do I have access to things like gate changes, delays or the travel assistant normally available in the app. Hopeless
