Terrible app
Takes payment, then spinner disappears and I’m back on the payment screen. Fortunately this happened multiple times in the process so I know to just sit and wait and eventually it’ll progress me to the confirmation screen. Also none of the text fields declare their types meaning autofill never works.
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Thugs
Stop ripping me off
Something’s gone wrong
I get this error message every time I try to check in. App is up to date and Ryanair will charge me if I don’t check in on their app…not ideal
They’re horrible
If you have an early flight they may have no staff at the airport to help you out, and then you’re just left stranded alone with your issues. If you then write a formal complaint, you will be placed on a queue of hundreds of thousands of complaints.
Upselling nightmare
I just wanna check in. I don’t wanna have to decline so many times and so many different formats to add €40 to my ticket. It’s so annoying they’re just hoping that I accidentally clicked the wrong thing. At least make it so that I can just click continue. Continue continue continue but every single page I have to select in a different way that no I don’t wanna pay extra for that useless upsell
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Deliberately Confusing
Rather than trying to help your customers - you know, the people who pay your wages - you make it deliberately complicated so you can try and sell extras.
Manish
Easy and fast
Good service
Good
Really bad app
You have to reinstall the app before each time you want to do something in it otherwise it will tell you “was something wrong with your request please try again”
Disappointing Experience with Ryanair
Disappointing Experience with Ryanair
Very disappointed with my recent experience using the Ryanair app.
While booking our family holiday, I accidentally purchased two additional 20kg checked bags because the app did not make it clear that baggage had already been added to the booking. There was no warning or prompt saying something as simple as, “This passenger already has a checked bag. Do you wish to continue?” A basic confirmation like this could have prevented an expensive mistake.
As an NHS Intensive Care Sister, I was booking after finishing a night shift while trying to look after my children with no sleep. It was an honest error, but one that has cost my family around £250—money we simply cannot afford to lose.
I appreciate that mistakes happen, but good customer service is about recognising genuine errors, especially when they could easily be prevented by better app design. I hope Ryanair will review both my case and the usability of their app so that other families don’t find themselves in the same situation.
Sadly, this experience has left me feeling extremely let down.
Very disappointed with my recent experience using the Ryanair app.
While booking our family holiday, I accidentally purchased two additional 20kg checked bags because the app did not make it clear that baggage had already been added to the booking. There was no warning or prompt saying something as simple as, “This passenger already has a checked bag. Do you wish to continue?” A basic confirmation like this could have prevented an expensive mistake.
As an NHS Intensive Care Sister, I was booking after finishing a night shift while trying to look after my children with no sleep. It was an honest error, but one that has cost my family around £250—money we simply cannot afford to lose.
I appreciate that mistakes happen, but good customer service is about recognising genuine errors, especially when they could easily be prevented by better app design. I hope Ryanair will review both my case and the usability of their app so that other families don’t find themselves in the same situation.
Sadly, this experience has left me feeling extremely let down.
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Clarity required
I have already booked on basis of having 20 kg check in bags ! Your prompt should be clear to ask if I want to check in above already booked bags!
Robbed
We didn’t check in fully and didn’t realise and were charged €55 per person. Think that is very unfair. Not happy
Absolutely shocking
No words, continuous input errors , then resorted to the website which amazingly was even worse. This is an honest review. Happy to feedback further if Ryanair want to contact me.
Nightmare…
…ongoing
Baggage allowance
Navigating the Ryanair website is quite stressful and not easy. The baggage allowance and selection need to be simplified. It is not straight forward.
Also had to book the flights on line then dig in to the app to pay. Tried to make the booking via the Ryanair app and it froze several times.
Also had to book the flights on line then dig in to the app to pay. Tried to make the booking via the Ryanair app and it froze several times.
Friendly staff
Been using Ryan air for a while now and always liked it and this apps also helped and make life easy but its getting expensive now the fare 🤭😁
Ripoff website and app
They overcharge on baggage fees. Online chat reps are incompetent to make changes.
Excellent service
App is easy to use and quick
Sr
Muy buena la aplicación
Worst Airline
Terrible booking process; they are unfortunately the only option
