Ryanair User Reviews

Customer Experience

Positive experience16.8% of reviews
Neutral6.0% of reviews
Negative experience77.2% of reviews

~ Based on 2,836 written reviews from the US App Store.

What users say

Is Ryanair Safe?

Ryanair appears safe based on user ratings. AppsHunter Safety Score for Ryanair is 90/100.

This assessment is based on 81,715 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.3% of ratings point to a safe experience
4.1% of ratings suggest some concerns
9.6% of ratings point to a risky experience

~ Based on 81,715 App Store ratings for Ryanair.

Is Ryanair Legit?

Ryanair appears to be a legitimate app. AppsHunter Legitimacy Score for Ryanair is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Imaginative airline

Always finding new ways to charge extra and make travelling less enjoyable.

Meh

Horrible company, app is ok

Ryanair

Charged for every single thing even for using electronic payment. Just an awful airline.

App iasues

Tried 5 times to pay for additional leg room with 3 different cards and kept getting errors. Disappointed.

Rubbish company to avoid at all costs. Unfortunately stuck with them for our return.

Absolute thieves and terrible service. Buyer beware!

Nickel and Dime

They nickel and dime you for everything.

The worst people and business on the market

Ryanair’s employees are completely devoid of humanity and have not been schooled in respect, service and basic intelligence. I have encountered some of the worst humans I have ever met in this company. Does your interview process require hires to be absolute awful humans or does your corporate culture make them like this ? Either way you’ve succeeded in creating the absolute worst workforce on the market. I am never giving one more cent to this business as long as I live.
If you are reading this and thinking of booking with Ryanair, I truly urge you to consider equally priced or even slightly more expensive options that actually understand human decency. Companies like these should not get our support and money if they’re not willing to invest in basic human rights and decency. May all the dehumanizing businesses like this one collapse.
Show more

verification process

Useless verification process, if you cared about client you would at least provide someone to speak to before getting to the airport. Looks like you actually want to enforce extra payments. Very annoying process!!!!

Online check in

Ok but does not easily show me what I have booked already. Eg bag in hold already booked.Tries to sell more without helping me understand what I already have booked.

The most bad travel agency

Very very bad in general

Worst airline ever

0/10 experience

Bad experience

Many hidden charges and customer service was particularly unhelpful, especially with an AI answering phone calls

Sadly it’s all downhill

I used to like booking with Ryanair. It was cheap and easy.
Now everything has changed you have to pay via PayPal most hated way of paying anything. This will probably be the last time I ever booked anything with Ryan sadly. also the last five times I have flown with Ryan. The flights have been delayed, even though two of them have been the first plane in the morning.
Show more

Login via PayPal

Very bad app when trying to log in via PayPal it says depreciated app version. Reinstalling app does nothing, and support is clueless what to do. There is no update to app either. I’m unable to manage flights in app because of that.

Make clear how to change the travel date

I could notmfind the way to change the travel date

Baggage

Paid for my baggage but trying to check in online but I can’t because even though my booking clearly says baggage paid your check in is charging me again

Worst air flights

Literally always delayed I’ve never booked a flight with Ryan air without it having problems and the quality on the flights are terrible I don’t even know how they’re in business

Confusing knowing what luggage I have already purchased

With the app and current booking it doesn’t mention what you have prior paid for, so you could end up purchasing unnecessary baggage

Unnecessarily confusing

Checking in shouldn’t be as confusing and unnecessarily complicated. Unless it is designed that way to generate more income. Which would not surprise me. Could do much better

Worst airline app ever

I’ve never had a worse flying and app experience than with Ryan Air. Truly the worst airline that’s ever existed.