Security Bank App Reviews: Is It Legit?

Name: Security Bank App
Rating: 4.5 (417 reviews)

Security Bank App

Security Bank Corporation

💰 Finance

Customer Experience

Positive experience36.6% of reviews

Neutral2.1% of reviews

Negative experience61.3% of reviews

~ Based on 142 written reviews from the US App Store.

What users say about Security Bank App

Reviews of Security Bank App are mostly negative: the Finance app is rated 4.5/5 from 417 App Store ratings. What users like most: smooth and sleek app, real-time transactions and credit card updates. Top complaints: unable to register/login, OTP issues, especially for international numbers. Summarized from real user reviews.

Positive things

🚀Smooth and sleek app
🚀Real-time transactions and credit card updates
👍Better than previous version

Negative things

🐛Unable to register/login
🐛OTP issues, especially for international numbers
🐛Incorrect information errors
🐛Bugs and glitches
🐛Cooldown period for transactions
🐛Accounts not shown in the app

Is Security Bank App Safe?

Security Bank App appears safe based on user ratings. AppsHunter Safety Score for Security Bank App is 89/100.

This assessment is based on 417 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.2% of ratings point to a safe experience

1.4% of ratings suggest some concerns

10.3% of ratings point to a risky experience

~ Based on 417 App Store ratings for Security Bank App.

Is Security Bank App Legit?

Security Bank App appears to be a legitimate app. AppsHunter Legitimacy Score for Security Bank App is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

App broken and even less secure.

The app biometrics login no longer works on non-face id devices, and even basic features can no longer be used unless youre on an unsecured network with no vpn.

S2SCM of 2814

15 days ago

Response from developer

Hi SCM, thank you for sharing your feedback. We understand how frustrating it can be when biometric login no longer works as expected and when connectivity or VPN-related restrictions affect your app experience. For further investigation and assistance, please report the issue through our Online Report Issue Form on our website, chat with us via the Security Bank App, or contact us at (02) 8887-9188. We'll be glad to look into the concern and help find a resolution.

Useless

Not working!!!

Zzapped2018

3 months ago

No offline OTP code and can't unlock my card

I can't unlock my card through the app. I tried logging on the website, but there was no notification in the app and when I tried generating an offline OTP, no code was given. It was just a black space with a countdown timer. So disappointing and a hassle.

Sseonwooeden

3 months ago

Better banking experience

The recent update provided a better banking expience

DDonEA_123

4 months ago

Response from developer

We’re delighted to hear that, DonEA_123! We’ll share your feedback with the entire team to keep them motivated in upholding our commitment to BetterBanking. It’s always a pleasure to assist you—thank you, and please stay safe.

App not working smoothly

Everytime I open this app , it says " Security Bank has detected non secure connection," and then I have to uninstall and install it again and go thru the biometrics,facial recognition and phone passcode confirmation! So annoying and time consuming. This (bug) should be fixed! The old app worked better.B

Hharibulaw

4 months ago

Convenient banking access from abroad

The app works well for me. Since I am far from the Philippines, I opened a Security Bank account so I can easily access my funds and make my monthly mortgage payments. It provides easy access, and I can conveniently monitor all the money coming in and going out of my account.

I hope that in the future, my mortgage loan details will also be available in the app so I can easily check my remaining mortgage balance.

JAJezreel A

5 months ago

Response from developer

Thank you for sharing your feedback, Jezreel. We’re glad to know that the app works well for you and provides convenient access to your funds, especially for your monthly mortgage payments while abroad. We appreciate your suggestion to have mortgage loan details available in the app, and please be assured that this has been noted as part of our continuous enhancements for a BetterBanking experience.

Best PH bank app

Not sure why this only has 1-star reviews, but once you’ve used the app, you will surely experience a very good kind of app.

5/5 for sure!

PApaul abagar

6 months ago

Not User Friendly

Not user friendly,,

AAmazonia’s

7 months ago

Makes no sense at all

Stop requiring using the app just to login to the website.

JJoncom

10 months ago

I cant login after I updated the Security Bank app.

When I open to check my security bank app, it requires me to update to new app, and I can’t able to open my previous version of the app which is quite stable and I am always using it. But then after the update, I can no longer login, my credentials is nit working. I tried to click forgot password but it is not working. I tried to call customer service and she asked me to re-install the app whuch I followed her instructions. But then I still unable to login to the security bank new updated app. Can someone from security bank to help me on this?

CChriz@2025!

a year ago

OTP is not working

The older version was better. I changed my phone so I needed to log in to register my device but I'm not receiving an OTP even when my philippine number is active and on roaming. I cant say that there is something wrong on my end as I am receiving OTP's for my other bank accounts.

KKaia1023

a year ago

Always failed Instapay transfer

Tried transferring to other banks several times via Instapay. Error always occur despite correct details inputted.

AAnna_Swizch

a year ago

Lag

I don’t like this new update. It always lag. I have to homescreen again to reload

EPEmpress Peridot

a year ago

User-friendly interface!!💯

The all-new Security Bank app is highly recommended for its convenience, reliability, and expanded features, making it a strong choice for digital banking in the Philippines. If you're looking for a banking app that balances ease of use, robust security, and modern features, the new Security Bank app delivers. It’s especially appealing for users who value real-time transactions and a clean, responsive interface. ❤️💯

VVillarLycs

a year ago

.

This app give me really a hard time, i cannot access this app

Lllvjb

a year ago

Response from developer

Hi llvjb, we're sorry for the trouble. To help verify your account, please fill out the Security Bank Online Report Issue Form on our website. Once we’ve reviewed your request, we’ll get back to you with an update. Thank you.

POOR SERVICE!

poor service. unionbank is way much BETTER!!!! this online bank app is so inconvenient to use. i don’t recommend this, I can’t access my account i have to wait 24hrs to use it, so hassle!!! i took me how many days already because of this stupid system. not good for emergency use.

Nnixloui

a year ago

Response from developer

Hi nixloui, we’re here to help. Please complete the Report Issue Form on our website so we can verify your account and address your concern. Once done, we’ll reach out with an update. For other assistance, call our Customer Service at (+632) 8887-9188 or 1-800-1-888-1250. Thank you and sorry for the inconvenience.

Very Bad Decision

Cant even log in to my online account! Please fix this ASAP

GEG sa eyebsbsu

a year ago

Jho

User friendly UI

JLJhona L

a year ago

Does not function properly on IOS.

The app is the only way to remotely access your account. You cannot go to the website and login. The app does not function properly and will not allow you to confirm certain functions, like account to account transfers. This has been a problem for many months and it is still not fixed. So, you are required to drive to the bank and wait in line, to perform these functions. This is completely unacceptable.

Jjo8mac

a year ago

Response from developer

Hi jo8mac, we apologize for any inconvenience caused. We wish to inform you that you may access your online account via web > https://retail.securitybank.com/login. If issue persists, please complete the Security Bank Online Report Issue Form on our website to verify your account. Once reviewed, we will update you promptly. Thank you.

Wont let me go past the Tpin

I have gone past the log on page and its asking me to set up a PIn and does not allow me despite numerous attempts. I also followed the instructions but still its not working! Turned on the notification. De Nada!

MMumonFire

a year ago