Security Bank App User Reviews

Name: Security Bank App
Rating: 2.4 (64 reviews)

Security Bank App

Security Bank Corporation

💰 Finance

What users say

Summarized from real user reviews of Security Bank App. Based on 64 reviews and a 2.4/5 average, it highlights the 3 positives and 6 negatives reviewers mention most about this Finance app.

Positive things

🚀Smooth and sleek app
🚀Real-time transactions and credit card updates
👍Better than previous version

Negative things

🐛Unable to register/login
🐛OTP issues, especially for international numbers
🐛Incorrect information errors
🐛Bugs and glitches
🐛Cooldown period for transactions
🐛Accounts not shown in the app

Top reviews

Most Recent Highest Rated Lowest Rated

Not User Friendly

Not user friendly,,

Amazonia’s

3 months ago

Makes no sense at all

Stop requiring using the app just to login to the website.

Joncom

6 months ago

I cant login after I updated the Security Bank app.

When I open to check my security bank app, it requires me to update to new app, and I can’t able to open my previous version of the app which is quite stable and I am always using it. But then after the update, I can no longer login, my credentials is nit working. I tried to click forgot password but it is not working. I tried to call customer service and she asked me to re-install the app whuch I followed her instructions. But then I still unable to login to the security bank new updated app. Can someone from security bank to help me on this?

Chriz@2025!

8 months ago

OTP is not working

The older version was better. I changed my phone so I needed to log in to register my device but I'm not receiving an OTP even when my philippine number is active and on roaming. I cant say that there is something wrong on my end as I am receiving OTP's for my other bank accounts.

Kaia1023

8 months ago

Always failed Instapay transfer

Tried transferring to other banks several times via Instapay. Error always occur despite correct details inputted.

Anna_Swizch

8 months ago

Lag

I don’t like this new update. It always lag. I have to homescreen again to reload

Empress Peridot

9 months ago

User-friendly interface!!💯

The all-new Security Bank app is highly recommended for its convenience, reliability, and expanded features, making it a strong choice for digital banking in the Philippines. If you're looking for a banking app that balances ease of use, robust security, and modern features, the new Security Bank app delivers. It’s especially appealing for users who value real-time transactions and a clean, responsive interface. ❤️💯

VillarLycs

9 months ago

.

This app give me really a hard time, i cannot access this app

llvjb

9 months ago

Response from developer

Hi llvjb, we're sorry for the trouble. To help verify your account, please fill out the Security Bank Online Report Issue Form on our website. Once we’ve reviewed your request, we’ll get back to you with an update. Thank you.

POOR SERVICE!

poor service. unionbank is way much BETTER!!!! this online bank app is so inconvenient to use. i don’t recommend this, I can’t access my account i have to wait 24hrs to use it, so hassle!!! i took me how many days already because of this stupid system. not good for emergency use.

nixloui

9 months ago

Response from developer

Hi nixloui, we’re here to help. Please complete the Report Issue Form on our website so we can verify your account and address your concern. Once done, we’ll reach out with an update. For other assistance, call our Customer Service at (+632) 8887-9188 or 1-800-1-888-1250. Thank you and sorry for the inconvenience.

Very Bad Decision

Cant even log in to my online account! Please fix this ASAP

G sa eyebsbsu

9 months ago

Jho

User friendly UI

Jhona L

10 months ago

Does not function properly on IOS.

The app is the only way to remotely access your account. You cannot go to the website and login. The app does not function properly and will not allow you to confirm certain functions, like account to account transfers. This has been a problem for many months and it is still not fixed. So, you are required to drive to the bank and wait in line, to perform these functions. This is completely unacceptable.

jo8mac

10 months ago

Response from developer

Hi jo8mac, we apologize for any inconvenience caused. We wish to inform you that you may access your online account via web > https://retail.securitybank.com/login. If issue persists, please complete the Security Bank Online Report Issue Form on our website to verify your account. Once reviewed, we will update you promptly. Thank you.

Wont let me go past the Tpin

I have gone past the log on page and its asking me to set up a PIn and does not allow me despite numerous attempts. I also followed the instructions but still its not working! Turned on the notification. De Nada!

MumonFire

10 months ago

No complain

Been using this new app since it came out. So far its doing its job. I am bases overseas so my only way of transacting using my security bank accounts is theough this app. So far everything is working well for me.

Nyccurn

10 months ago

Response from developer

We’re delighted to hear that, Nyccurn! Your feedback will be shared with the entire team to keep them motivated in upholding our commitment to BetterBanking. It's always a pleasure to assist you—thank you, and please stay safe.

I can’t log in

I can’t use this new app because I can’t log in . I can’t check my online banking using this app and it wont let me change my password or reset it. I contacted security bank but no reply. Very disappointing!

Alleina

10 months ago

Response from developer

Thanks for reaching out, Alleina. We’re sorry for the inconvenience. Kindly fill out the Security Bank Online Report Issue Form so we can verify your account. We’ll contact you with updates. For other concerns, call (+632) 8887-9188 or 1-800-1-888-1250 (PLDT toll-free).

New Upgraded app useless

Cannot receive recently OTP here in UK. I was able to register and use it smoothly but now ,unable to login to Security bank apps please update your system.

Pinoyin UK

10 months ago

Poor Service and Broken Promises from Security Bank-Almost a Month Waiting for My Replacement Card

I am very disappointed with Security Bank’s service. On August 8, I requested a replacement card for branch pickup in Calamba. I was told it would take 7–10 banking days, but nothing arrived. I followed up, and they told me again to wait another 7–10 days. Out of frustration, I requested for it to be expedited, and they promised 3–5 business days. Still, no card. Now it’s already September 3, and after my call today, I was told that they are still “waiting for the courier” because my card was supposedly sent back to them. This is beyond frustrating. I’ve been waiting almost a month, being passed around and given empty timelines. For a bank that prides itself on service, this is the worst experience. Poor coordination, poor communication, and absolutely no accountability!!

ALAILM

a year ago

Cant open

After the update, I cant open it using my email.

panther1212

a year ago

Response from developer

We’re sorry for the inconvenience, panther1212. To help resolve your concern, please fill out the Security Bank Online Report Issue Form on our website. Once verified, we’ll update you promptly. For other concerns, you may call Customer Service at (+632) 8887-9188 or 1-800-1-888-1250 (PLDT toll-free).

Convenient and user friendly

I find this mobile application very convenient and user-friendly. The interface is clean and intuitive, making it easy to navigate even on the first use. Tasks that usually take a lot of steps in other apps are simplified here, saving both time and effort. The layout is well-organized, and the features are accessible without feeling overwhelming. Overall, it provides a smooth user experience and makes everyday use hassle-free. Highly recommended for anyone looking for an app that combines convenience with ease of use.

Za B.