Bugs, Crashes, slow app
The app doesn’t work properly, takes a lot of time to login, a lot of bugs, crashes, did not manage to submit the reimbursement through the app, had to apply from the desktop website
Make loading little fast
I am really annoyed with this landing page.. every time I open the app, I have to swipe 3-4 times , click on login button again. Painful
If I enable FaceID, why don’t you let me go inside the app quickly. Why is this welcome screen again and again?
Very annoying experience.
If I enable FaceID, why don’t you let me go inside the app quickly. Why is this welcome screen again and again?
Very annoying experience.
Sign in doesn't work
UAE is not the whole of Middle East. Can't even sign in. Cheapening out on user experience is very telling about Cigna. The best thing about the company is their sales team 😞
Password
Even after changing password the app doesn’t login and shows wrong username or password.😓
Much faster and better experience
I have been using SmartCare app for a while and must admit that the new version is a huge improvement. Everything feels much faster and the overall experience is so much better. Great job in making the app more friendly.
Very poor service provider
As big a name it is worldwide, however the policies and the benefits aren’t at par with counterparts. The customer service is appalling and deserves a massive improvement. Highly unrecommended. Very disappointing at their service.
App could better
The app could be better. First look; font size way too small, no option to resize it. No option in settings to use face ID and or UAE Pass others have it and very useful. Furthermore, E-card image is not sharp. A PDF or high-res version could do nicely. Keyboard pops-up way up and covers most text entey fields. Please update app to be more user friendly. UI&UEX team could do better. Otherwise a good app.
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Barely works
Adding bank details it doesn’t show any ccys so won’t let you save.
And it won’t let you paste IBAN and bank account details in so you have to enter them manually every time
Then asking the assistant for helps it has no options to investigate this ….
Clicking on the button for email / WhatsApp / phone contact - none of them work.
It’s almost like they are deliberately making it difficult for you to submit a claim for refund … how bizarre !
Very poor experience
And it won’t let you paste IBAN and bank account details in so you have to enter them manually every time
Then asking the assistant for helps it has no options to investigate this ….
Clicking on the button for email / WhatsApp / phone contact - none of them work.
It’s almost like they are deliberately making it difficult for you to submit a claim for refund … how bizarre !
Very poor experience
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Could be a lot better
Multiple features don’t work at all. The loving never send the sms…
App does not show currency drop down list
Very cumbersome to use. I had to spend 90 minutes to submit a claim without success. Ultimately I was asked to submit through email and the helpline person failed to mention that i have to send another form including the bank account details. Very bad claim submission system… very dissatisfied.
Customer care
Customer care very slow, it is almost 7 minutes hearing your call is important us. Still no answer
Update and response
New updated app got too many checks but after fulfilling all, the responses from the team are very poor.
Also recently we noticed that your team is rejecting all requests giving unnecessary reasons though documents are well submitted. To get documents checked team needs 10 days but after rejecting we are given either 2 day or sometime no time to respond
Also recently we noticed that your team is rejecting all requests giving unnecessary reasons though documents are well submitted. To get documents checked team needs 10 days but after rejecting we are given either 2 day or sometime no time to respond
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slow app - sign up doesn’t work
registered member of cigna, the sign up doesnt work!
Not user friendly, unable to be connected to the agents. Very bad customer service
Not user friendly, worst customer service, unable to connect with agents.
Error
Not user friendly.always show error
Good feature but slow
The apps is too slow. It has good options but so annoying to use due to its slowness.
Appointments don’t work
Error: no data found.
Appointments don’t work.
Appointments don’t work.
Sos
Nothing is working, bot even registering
تطبيق سيء لشركة اكثر سوء
تطبيق أكثر من سيء بمعنى اخر تطبيق غبي يعبر عن شركة تمتهن حقوق المشاركين وتختلق إجراءات للتخلص من مطالباتهم التي هي حق لهم
تطبيق يشبه الشركة سيء جدا
تطبيق يشبه الشركة سيء جدا
App not working
please update App as not working probely
