It’s just meh…
Basic functionality, but needs improvement. You have to manually start scenes - would be nice if they started automatically. Especially since the app using your location already. Needs integration with Apple Wallet for keys!!
The idea is great
I want to love it! But it’s not consistent. I have to pull out the keys to open my door. The ability to set the hvac seems to work well. It’s only a door issue. And when I try restarting the app, it takes a long time to come back. It’s easier to use the key fob.
unlocking connection
connecting to lock takes a whole and can be very inconvenient and dangerous
Useless
What is the point of this app? Literally nothing is connected or works.
Amazing
Best app
Slow
Slow to load and connect to lock. Handy to have in case of emergencies
Never works in the elevator :(
:(
Buggy
.
Disappointing
This App has never worked since the day we moved in, 7/29/26. It is now 9/24/26. I contacted the company directly. They ran me through some troubleshooting which did not solve the problem. I contacted the leasing office on several occasions. I can’t adjust the thermostat nor lock/unlock my door. Leasing office staff don’t know how to fix it so what good is it doing me?
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Very slow to connect
The app is very slow to connect and unlock the doors, and you have to stand very close to the door for it to work. I hope future updates improve the connection and make it work reliably on more doors throughout the building. The gym and swimming pool are especially important because they are the areas my kids use the most. If the app doesn’t reliably open those doors, it makes the app very difficult to use.
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A nightmare
I’m on day two of living here at Clara and the key fob doesn’t work so I decided to use the app and it also does not work just now at my next-door neighbor and she says the same 😩
Slow
Everytime I try to use the app to open my actual front door it takes FOREVER to connect or doesn’t connect at all!
Doesn’t not work
Does not work
Always locked out.
I keep getting locked out of my own apartment because this stupid app won’t connect to the door’s lock. This is not a problem with the phone, I use the Bluetooth features all the time. Sometimes it works and I can unlock the door, but a lot of times I am just either left out of my apartment or I can’t lock the apartment when I leave.
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Bad Technology, Inconvenient Usage
Uses bluetooth instead of NFC making connecting to the lock take longer. No homescreen or lockscreen widget. Bulky UI if all I want is to unlock my door
Bad design and response time
It takes at least 60sec (if you are lucky) to detect a door/s near by and have to refresh the screen multiple times. I have used other similar apps which are very prompt
Slow app, hardly works
terrible app needs work
Rarely works
Has never worked with my apartment door lock in my facility. Building entry response is often sooty.
Decent, but buggy and could use more features.
I’ve had a few similar apps for apartments and this one is ok. Logging in can be buggy for guests.
A big missing feature is the ability to connect to Siri to open gate, or anything automatically based on proximity (at least a push notification when you’re near asking you to login).
A big missing feature is the ability to connect to Siri to open gate, or anything automatically based on proximity (at least a push notification when you’re near asking you to login).
Takes forever
1 it just takes a minute to register
2 why don’t they make an access card on Apple Pay like Hilton hotels that only gives you access to what you need?
2 why don’t they make an access card on Apple Pay like Hilton hotels that only gives you access to what you need?
