this app made me change banks
this was the most frustrating suncorp interaction i’ve ever faced and trust me being with a bank like them.. i’ve had my fair share.
every single code it gave me did not correlate correctly. i tried many times, refreshed, different devices, to different accounts. nothing. I have opted to change banks than even attempt to call suncorp and waste a day of my life to get no solution.
every single code it gave me did not correlate correctly. i tried many times, refreshed, different devices, to different accounts. nothing. I have opted to change banks than even attempt to call suncorp and waste a day of my life to get no solution.
Show more
App not working
The app has logged me out and saying that when I log in, I don’t have a token set up. I have tried on two different phones to login, set the PIN, deregister old token, and then it redirects me to login and repeat the process again. I had to delete the app and redownload it for it to fully register, but we shouldn’t have to do that.
Show more
beyond terrible
will not allow the app to be deactivated on a previous phone - error - try again later - and wont allow installation on a new phone untill old one is deactivated - frustrating and uselesss
Doesn’t work
Trying to accept the code sent doesn’t work on iPhone 17, continue button hidden below keypad and inactive when you try to slide it up. Customer service advise turning phone on and off and re installing the app maybe 3rd time lucky
Frustrating restrictions on password length
I created an account and used my password successfully on both the web portal and the standard Suncorp Banking app. However, when I tried to log into the Suncorp Secured App with the exact same credentials, it repeatedly told my password was invalid.
After several lengthy troubleshooting sessions and phone calls, I was eventually told that the Secured App, and only this app, does not accept passwords longer than 16 characters.
There are two major issues with this. First, the error message is misleading. My password wasn’t invalid; it was simply too long. A clear error message would have saved a lot of wasted time and frustration.
Second, the irony isn’t lost on me that the app specifically marketed as the “secured” app requires a shorter password than the other banking platforms. Restricting password length in 2026 feels outdated and runs contrary to modern security best practices.
The support staff were helpful once the issue was identified, but the app’s password limitations and poor error handling made for a frustrating experience.
After several lengthy troubleshooting sessions and phone calls, I was eventually told that the Secured App, and only this app, does not accept passwords longer than 16 characters.
There are two major issues with this. First, the error message is misleading. My password wasn’t invalid; it was simply too long. A clear error message would have saved a lot of wasted time and frustration.
Second, the irony isn’t lost on me that the app specifically marketed as the “secured” app requires a shorter password than the other banking platforms. Restricting password length in 2026 feels outdated and runs contrary to modern security best practices.
The support staff were helpful once the issue was identified, but the app’s password limitations and poor error handling made for a frustrating experience.
Show more
