Customer service is really pathetic, worst in India.
Swiggy’s customer service and escalation process is worst. The management has no clue what to do in many aspects. Their refund process is pathetic, they will loot you one way or the other, I would recommend to use Zomato instead of swiggy.
Offers
Damn Zomato is far better no good offers on first order ewww
Not getting enough notifications
Please send more notifications.(sarcasm)
Waste of time
The delivery time shown on Swiggy before placing the order and making the payment is much shorter. However, after the order is confirmed, the delivery keeps getting delayed and takes significantly longer than the estimated time.
This is misleading for customers, as we place the order based on the delivery time shown before payment. Please ensure that the estimated delivery time is accurate and that orders are delivered within the promised time.
This is misleading for customers, as we place the order based on the delivery time shown before payment. Please ensure that the estimated delivery time is accurate and that orders are delivered within the promised time.
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WORST APP EVER
If I could give 0 stars I would. They charged me money and never delivered my food. I waited for an hour. It said driver is here but he’s not even here. Even when I ask for help in the app, I get a chat bot that doesn’t resolve anything. They didn’t even give me a refund and never gave me my food.
