Sykes Owner User Reviews

Name: Sykes Owner
Rating: 5 (5 reviews)

Sykes Owner

Sykes Cottages

✈️ Travel

Customer Experience

Positive experience54.2% of reviews

Neutral8.3% of reviews

Negative experience37.5% of reviews

~ Based on 24 written reviews from the US App Store.

Is Sykes Owner Safe?

Not enough ratings yet to assess Sykes Owner.

Is Sykes Owner Legit?

Sykes Owner appears to be a legitimate app. AppsHunter Legitimacy Score for Sykes Owner is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Fantastic app

This app gives everything you need to manage day to day your holiday rental cottage. One suggestion If I may. Could we have a landscape mode app for the ipad. Many thanks

Willthis nicname be available

18 days ago

Owners services is rubbish

My only complaint is no messages get answered, had damage months ago, no security deposits being taken so no money back for the issue. Description hasn’t been updated since I asked it to be 6 months ago. Owner services are rubbish. Thought I would give you guys a far go since the merge but I am deeply disappointed and thankfully happy I am selling up this year so won’t need to deal with this.

Kamgarratt40

a month ago

Holy trinity cottage Millom

This is a stunning hidden treasure available on Sykes website
Absolutely gorgeous property in the western Lake District and only 5 minutes from glorious coastal beaches

Tsm007*****

2 months ago

Response from developer

Thank you for your feedback! We are delighted you enjoyed Holy Trinity Cottage and the location in the western Lake District. It means a lot to know the property and nearby beaches made your stay special. We appreciate you sharing your experience.

Slow reply to messages

When I send a message it takes weeks before I get a reply

Very Slow replies

2 months ago

Response from developer

Thank you for your feedback. I am sorry for the slow replies you experienced. Could you please share more details such as when this happened, your device and app version, and an example of the delay so we can investigate? Your information will help us look into the issue and improve support response times.

terrible service

have tried to cancel my contact, no response, tried to get a customer a refund, no response

anneelizgross

6 months ago

Damage to our lodge

The support we got when our lodge got trashed from guests was shockingly poor

Sue and Martyn

8 months ago

Flaky

What should be really useful tool is let down by numerous bugs.

Bappy123!

a year ago

Useful

A great app, everything at your fingertips.

Issy boho

a year ago

Hit and miss

App never can decide quite how it’s going to work or authenticate you as a user, never the same journey twice so at least it’s not boring or reliable or anything as mainstream as that :-/

Beaumod

a year ago

Response from developer

Hi Beaumod, thank you for your feedback and for taking the time to share your experience. We're really sorry to hear that the app has been inconsistent for you, especially around authentication. That’s definitely not the experience we want for our users. We'd love to look into this further and get things running more smoothly. If you're happy to, please drop us a line at apps@sykescottages.co.uk with your owner or property ID and any details about when the issues tend to occur. We really appreciate your help in improving the app. Best regards, Sykes Owner App Team

Good company

Sykes are highly recommended

Ginwes

2 years ago

Response from developer

Thanks for your kind words, Ginwes! We're so pleased to hear you’d recommend us. Best regards, Sykes Owner App Team

Potentially good

Please stop asking for feedback. It’s really irritating and slows down the whole process

Fleigh10

2 years ago

Great support

I am only six months into furnished holiday letting, so it’s been a steep learning curve. I have found the Sykes team to be incredibly helpful and proactive. Here’s to the next six months!

Woodman Cottage

2 years ago

Response from developer

Hi, Thank you for your kind words! We're thrilled to hear the Sykes team has been helpful during your journey. Here’s to many more successful months ahead! Best regards, Sykes Owner App Team

Christmas Booking

My 3 bedroom lodge was rented out for the Christmas period.
22nd December- 27th Dec
4 adults 1 dog
Sykes charged £402 = £80 per night
When I spoke to Sykes they blinded me with marketing figures and how their experience over 30 years had been invaluable to us owners.

Sykes also booked a Sunday check in when my property check in days are Monday and Fridays only.
They would not take responsibility for this, apparently it was the guest error!!
Sykes still had lodges to rent for the same dates and charging £970-£1.400.

I tried to negotiate with Sykes, they offered me free marketing for next year (£90) but nothing for their huge pricing error on this Christmas booking, other than I can cancel the booking.
They didn’t have any compassion for the guest who booked their Christmas holiday nor to me the owner.

A fee if £1,100 should I cancel my contract early.
Disappointed is a understatement.

4gtasmere

2 years ago

Response from developer

Hi 4gtasmere, Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns regarding the Christmas booking. We’d encourage you to reach out directly to your account manager, who can discuss this further and assist you. Best regards, Sykes Owner App Team

Poor

Always issues
Never updates income and if it does it’s wrong
And Skyes aren’t interested either even if you say you want to complain !!

Erin9 x

2 years ago

Response from developer

Hi Erin. We're really sorry that you've experienced issues with our App - thanks for taking the time to review us. We have spotted an issue with the Income screen not refreshing the data when it is 'foregrounded' from being open already on your phone, which we'll be fixing as part of our next release. Hopefully this will help. If you have any other App specific issues or bugs you have found then please do drop us a line at Apps@sykescottages.co.uk and we will do our best to help.

An Owner Must

If you’re a Sykes Cottage owner this app is a must. It’s reliable, clear and has everything you need to manage your property.

RobStead

2 years ago

Response from developer

Hi RobStead, Thank you for your fantastic review! We’re thrilled to hear you find the app reliable and helpful for managing your property. Your support means a lot to us! Best regards, Sykes Owner App Team

Keeps failing

This app would be quite good if it actually worked. You load it on, log in and it is ok for a day or two. Then it says ‘sorry there’s a problem, try again’ or something. You press ‘reload’ and get the same ‘sorry’ message. So you have to offload the app, start again. And it keeps doing the same. I don’t know why it does this, I have a modern iPhone and my apps are all up to date.

hvdjegfiegjvfgr

2 years ago

Response from developer

Hi. Thanks for your review. If you could drop us more information at apps@sykescottages.co.uk with your property/owner id, and what you were trying when you encountered the problem then we'll try and take a look and fix these issues. Thank you!

Sykes owner App

Very helpful and informative.. easy to manage.

Keto kitty

2 years ago

Response from developer

Hi Keto kitty, Thank you for your kind review! We’re so glad to hear you find the app helpful and easy to use. Best regards, Sykes Owner App Team

New Update

Excellent new element to monitor and reflect on Owner Bookings. Thank you

Bretfrombadgersgate

2 years ago

Response from developer

Hi Bretfrombadgersgate, Thank you for your great feedback! We’re delighted to hear you’re enjoying the features for monitoring bookings. Best regards, Sykes Owner App Team

Great app

Really happy with Sykes management of our property and the app is really helpful. Has everything i need and great insights easy to use.

Annabellejw70

2 years ago

Response from developer

Hi Annabellejw70, Thank you for your lovely review! We’re thrilled to hear that you’re happy with our property management and that the app provides the tools and insights you need. Best regards, Sykes Owner App Team

Pricing

To be able to increase or decresce a price of a certain week via the app would be handy

Aleidda

2 years ago

Response from developer

Hi. Thanks for your review. We've recently added the ability to add discounts through the App - hopefully you have found and used this functionality, but please do contact us if you would like help. Thank you!