terrible service
have tried to cancel my contact, no response, tried to get a customer a refund, no response
Damage to our lodge
The support we got when our lodge got trashed from guests was shockingly poor
Flaky
What should be really useful tool is let down by numerous bugs.
Useful
A great app, everything at your fingertips.
Hit and miss
App never can decide quite how it’s going to work or authenticate you as a user, never the same journey twice so at least it’s not boring or reliable or anything as mainstream as that :-/
Good company
Sykes are highly recommended
Potentially good
Please stop asking for feedback. It’s really irritating and slows down the whole process
Great support
I am only six months into furnished holiday letting, so it’s been a steep learning curve. I have found the Sykes team to be incredibly helpful and proactive. Here’s to the next six months!
Christmas Booking
My 3 bedroom lodge was rented out for the Christmas period.
22nd December- 27th Dec
4 adults 1 dog
Sykes charged £402 = £80 per night
When I spoke to Sykes they blinded me with marketing figures and how their experience over 30 years had been invaluable to us owners.
Sykes also booked a Sunday check in when my property check in days are Monday and Fridays only.
They would not take responsibility for this, apparently it was the guest error!!
Sykes still had lodges to rent for the same dates and charging £970-£1.400.
I tried to negotiate with Sykes, they offered me free marketing for next year (£90) but nothing for their huge pricing error on this Christmas booking, other than I can cancel the booking.
They didn’t have any compassion for the guest who booked their Christmas holiday nor to me the owner.
A fee if £1,100 should I cancel my contract early.
Disappointed is a understatement.
22nd December- 27th Dec
4 adults 1 dog
Sykes charged £402 = £80 per night
When I spoke to Sykes they blinded me with marketing figures and how their experience over 30 years had been invaluable to us owners.
Sykes also booked a Sunday check in when my property check in days are Monday and Fridays only.
They would not take responsibility for this, apparently it was the guest error!!
Sykes still had lodges to rent for the same dates and charging £970-£1.400.
I tried to negotiate with Sykes, they offered me free marketing for next year (£90) but nothing for their huge pricing error on this Christmas booking, other than I can cancel the booking.
They didn’t have any compassion for the guest who booked their Christmas holiday nor to me the owner.
A fee if £1,100 should I cancel my contract early.
Disappointed is a understatement.
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Poor
Always issues
Never updates income and if it does it’s wrong
And Skyes aren’t interested either even if you say you want to complain !!
Never updates income and if it does it’s wrong
And Skyes aren’t interested either even if you say you want to complain !!
An Owner Must
If you’re a Sykes Cottage owner this app is a must. It’s reliable, clear and has everything you need to manage your property.
Keeps failing
This app would be quite good if it actually worked. You load it on, log in and it is ok for a day or two. Then it says ‘sorry there’s a problem, try again’ or something. You press ‘reload’ and get the same ‘sorry’ message. So you have to offload the app, start again. And it keeps doing the same. I don’t know why it does this, I have a modern iPhone and my apps are all up to date.
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Sykes owner App
Very helpful and informative.. easy to manage.
New Update
Excellent new element to monitor and reflect on Owner Bookings. Thank you
Great app
Really happy with Sykes management of our property and the app is really helpful. Has everything i need and great insights easy to use.
Pricing
To be able to increase or decresce a price of a certain week via the app would be handy
Sykes Owner App
Works very well for us!
Mostly good.
Easy to use; generally well-designed. What it really needs is better notification - to show on the app icon that a message/booking has been received. I still rely on email.
Updates
I’ve had an email to say there are new pricing insights, I’m updated but can’t see anything new on the app? Am I missing something?
So so
I understand that you have said this a Beta version…..here’s my first problem…. Just taken a booking…..the price paid that it says on the NEW owner app is different to the price on the old app and different to what I actually received into my account on the dashboard. …..update……apparently Sykes are showing the booking fee that a client pays…..there is no need to show owners and for us to have to try and work out what clients have paid……Not totally there yet with this app as not to be trusted that the money is correct.
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