Beware the free trial
Update 14 July 26:
The company did make good on their offer to assist me when I emailed them. That said, I do still feel this needs more of a warning that the free trial is on condition of a year subscription, and if it’s said a reminder will come, then it should come.
I will say EFT Tapping does seem like a decent evidence-based approach.
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Original 06 July 26:
Like many others, it seems, I didn’t realize the free trial I signed up for was attached to an annual trial.
While yes, I realize that I am ultimately responsible for my failure to properly read, I’m also floored that the “we will email you before your trial ends” never happened.
Just please be aware of the $101 yearly subscription if you sign up for the free trial.
The company did make good on their offer to assist me when I emailed them. That said, I do still feel this needs more of a warning that the free trial is on condition of a year subscription, and if it’s said a reminder will come, then it should come.
I will say EFT Tapping does seem like a decent evidence-based approach.
—
Original 06 July 26:
Like many others, it seems, I didn’t realize the free trial I signed up for was attached to an annual trial.
While yes, I realize that I am ultimately responsible for my failure to properly read, I’m also floored that the “we will email you before your trial ends” never happened.
Just please be aware of the $101 yearly subscription if you sign up for the free trial.
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Customer service is amazing
I had issues with my free trial and the App Store, and customer service addressed it quickly and efficiently. Very pleased.
I can finally meditate!
By combining the physical act of tapping with meditation, it finally helps me. Thank you.
Beware the free trial
The fact that a mental health app has apparently got some shady business practices is disheartening, to say the least. I saw the app advertised and thought I’d give it a try. EFT Tapping is fascinating to me, and I was honestly going through a pretty rough patch.
Like many others, it seems, I didn’t realize the free trial I signed up for was attached to an annual trial.
While yes, I realize that I am ultimately responsible for my failure to properly read, I’m also floored that the “we will email you before your trial ends” never happened. I feel like making that happen would be especially important to a company producing a mental health app, unless they’re predatory.
I’ve tried twice to use Apple’s automated refund request and been denied. I’m going to try to speak to a Senior Advisor on the phone today. I’m not holding my breath.
The $101 after taxes could have gone to many actually useful things like gas, car maintenance, or food, instead of lining the pockets of a developer who clearly is in this for the money and not to help people.
Like many others, it seems, I didn’t realize the free trial I signed up for was attached to an annual trial.
While yes, I realize that I am ultimately responsible for my failure to properly read, I’m also floored that the “we will email you before your trial ends” never happened. I feel like making that happen would be especially important to a company producing a mental health app, unless they’re predatory.
I’ve tried twice to use Apple’s automated refund request and been denied. I’m going to try to speak to a Senior Advisor on the phone today. I’m not holding my breath.
The $101 after taxes could have gone to many actually useful things like gas, car maintenance, or food, instead of lining the pockets of a developer who clearly is in this for the money and not to help people.
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Charged during free trial
I canceled the app 2 days before my free trial ended, and they still charged me. Scammers.
