Good in service
Nice network
Customer service
Non existent not even a number to call
Very good
Very good
Awful customer service
Trying to leave three was almost impossible. I spoke to multiple agents on live chat, all who kept insisting they could get me a new deal despite me leaving them due to the poor service in my area and most areas I travel. Even after telling them this they insisted this couldn’t be true and repeatedly told me about there merger with another network, which has had no impact on my service. In the end I spoke to 4 agents before being given my PAC code as was the initial request. They only seemed to listen to this when I refused to say anything else to them and had to be really blunt with them.
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Poor network
One of the poor network in the world.
Difficult to login to my three app
I can’t login to my three app account and is annoying.
No signal no data
Considering I live in a build up area I hardly have a decent signal. Even with full 5g my 3G data was faster. I was hoping that when 3 joined its voda things would improve, but no
Bad internet
So much problems every single time with the internet i don't recommended it at all be carful
Bad service and communication
Calls don’t come through but I get missed call messages. Very difficult to reach an advisor and the communication is bad- difficult to hear and understand
Great
Definitely great
Poor signal strength.
Currently as low as 1 megabyte per second during all times of day.
App
Rubbish at logging into the app
Unusable 5G Home Broadband - complete mis-selling!
I am a long-term customer of Three UK, but their Home Broadband is an absolute joke. When I bought it in the store, they promised me lightning-fast 5G, saying "you can fly" and showing me map coverage "all in green". It was a complete lie. The native signal in my area is so broken that I had to spend around £90–£100 of my own money on a Poynting antenna from Amazon just to catch any reception. Even with that, the internet drops constantly and ping spikes make it unusable. Customer service keeps repeating the same excuse that the mast is "under maintenance" for months. Avoid them!
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Topped up but phone not working
I topped up my phone, eventually. I had no credit so couldn’t get verification texts. How stupid is that. Send me a text when credit is run out. Eventually topped up and still can’t make calls or receive calls. Madness. I’m getting a new provider
Poor coverage
Worst thing I ever did was going back to Three.
Useless app
App begs you to buy add ons and makes it nearly impossible to remove.
Poor data signal
Data signal constantly dropping out at the moment or very slow. Often only 4G available and 1 or 2 bars. Very frustrating. Thinking of swapping to another network.
It’s a headache on this websites
It’s a headache
Very frustrating !
Was trying to sort out renewing contract on live chat. The app logs you out automatically after a while, hence losing the chat. After well over an hour and 4 attempts, each time with a different 3 colleague, I had to give up. Even when explaining on chat what was happening no one bothered to call me back 😞
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Unable to reset password
Saying they have sent link ?? Nothing ??
