Three User Reviews
Customer Experience
~ Based on 959 written reviews from the US App Store.
What users say
Summarized from real user reviews of Three. Based on 1.1K reviews and a 4.4/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Utilities app.
Positive things
- 👍Easy to use
- ✨Reliable service
- 💰Good value
- 🌍Excellent roaming coverage
Negative things
- 🔧Buggy app
- 📶Poor network coverage
- 🤖Unhelpful customer service
- 💸Overcharging issues
- 🔒Security concerns
- 🔍Difficult to manage account
Is Three Safe?
Three appears safe based on user ratings. AppsHunter Safety Score for Three is 88/100.
This assessment is based on 1,119 user ratings, with an App Store average of 4.4/5.
Safety Analysis
~ Based on 1,119 App Store ratings for Three.
Is Three Legit?
Three appears to be a legitimate app. AppsHunter Legitimacy Score for Three is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
I have been Three for many years given them every opportunity to provide a good service and they have failed. Tariffs aren’t good, and roaming is always activate a day after you arrive at the country. Appalling service
This is the worst network I’ve used in my entire life! Absolute garbage!! Poor network coverage and you can’t even contact them to lay your complaints!
Absolutely awful service since the beginning problem after problem do not recommend unless you want to spend hours and hours of your life trying to sort out problems.
Very poor service should not be a phone operator
Keeps changing phone number can not log in
Can’t login to the app keep saying Wrong password or wrong email he was working alright been two weeks three weeks now keep playing up
Very to navigate all the information you want
Poor signal everywhere all the time it’s really just so bad some days I’m pulling what’s left of my hair out
Guys, honestly listen to me. I had there wifi for over a year and I’m changing today due to money issues I was forced to use there product. DO NOT PURCHASE THEIR WIFI. my whole year with them I’ve never had good speed WiFi it’s even disconnected multiple times I can’t believe they dared to advertise fast WiFi. I’ve never been so happy to change broadband. Please for your own sake do not purchase there BS. It’s a big scam.
Show more
This network is so poor work on it mate
The app don’t work have to have a password it chooses you log in ask you to enter your 3 number and then said to recheck it obvs it correct another rubbish app just like there network poor service from the uk number 1 worst network.
As three is part of Vodafone who gives free Vodafone sims to illegal immigrants who are breaking into the United Kingdom I will now be leaving the three system asap
I have been with Three since its inception and I must say that the service has deteriorated. It is so complicated to sort out issues and the service is bad. I have two handsets and one sim contract so three contracts for me and my daughters. I want to leave Three. Thank you
Overly complicated and user unfriendly
I am quite fed up of being cold called from Three trying to upsell. Also, It’s usually when I am in work, so cannot talk anyway.
Great service by the staff at the Manchester Market Street store, quick, efficient, well explained, more economical and with broader benefits included.
Why can I not get a simple answer about roaming in Africa from a company that I have paid for roaming privileges too?
Stop with the texts at 2am! I don’t need to know that my auto renew has gone through at 2 am. I’m not sitting up all night waiting for confirmation. I’ve turned off all notifications and alerts etc and you’re still doing it.
It is the bare minimum of usability. The whole service. Customer service is usually a string of people trying to sell you the latest data pack or plan then transferring you to other people who tell you something completely different. Gee wiz it is so hard to keep yer cool during these interactions. Expect to take an hour to figure anything out on the site or the app because the UI sucks so bad, and then *surprise* guess you have to reach out to chat for them to fix whatever it is you’re trying to do! Something as simple as pausing your plan for a month, you have to reach out to chat! Refunds, what are those?
Show more
As title says even calls too
