Three User Reviews

Three
Three
Hutchison 3G UK Ltd

What users say

Top reviews

Network issues

3G is much better than your 4G and 5G network 🀣🀣

Sorry for that but it’s true i am facing network issues..

Mike

Painfully convoluted and generic information. Always seems to be taking me to another screen and trying to sell me something. β€œCheck your roaming”… press button.. generic list of nonsense. Worst app I use

Slow and clunky app

Constantly having to log back in and the app is so bad. It is clear the only thing they value is advertising their new deals.

Login issues

Logging in is a painful experience

Rubbish signal

Totally rubbish signal, really hit and miss these days . Moving to new provider as soon as possible

Data allowance

The app keeps displaying my data allowance incorrectly, very frustrating

Karl Chadwick

Absolute rubbish want me to pay for for a month I’ve not had internet

Will it ever work

Can log on but that’s as far as it gets , even after continual deleting of app And rebooting phone plus reinstall . Contract needs renewing cannot face phoning up which is also diabolical .

Renewing contract

Excellent customer service

Three is sick maker

10 days ago ordered a sim. Still waiting. Very bed service. And dangerous chat team. Non responsibility.

Worst customer service ever

False advertising

Difficult to get a signal

The coverage in East Yorkshire is terrible, unless you are in a city or big town.

Doesn't work at all and there's no help or support.

I can register with my email but the app will not connect to the hub or accept the sim number. I can connect to the hub from a web page and the number is live but however many times I reset it still won't connect. The 'help' option just opens the 3 shop web page which is no use at all - the forum has now been closed as well.
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Making calls

I am unable to make or revive calls again

Mobile

I am always having trouble signing into e account very very frustrating

terrible service

bad coverage almost i’m using only wifi

Changing ownership of phone

Terrible experience. Numerous LONG phone calls . Differing info given. Taken payments from both people called have to travel 11 miles to a shop to sort. Cancelled direct debit and new owner advised there direct debit has been cancelled πŸ€·β€β™€οΈVery difficult to understand the staff due to heavy accents both Indian and Scottish .
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Barely works

Often fails to log in or times out and when it does work I just get directed to the web browser instead, defeating the whole purpose of using the app in the first place

eSIM

Rubbish. eSIM not sent and blocked out of my account

Terrible 3App!!!!

The 3 app is useless!