Three User Reviews

Three
Three
Hutchison 3G UK Ltd

Customer Experience

Positive experience18.0% of reviews
Neutral5.0% of reviews
Negative experience77.0% of reviews

~ Based on 959 written reviews from the US App Store.

What users say

Is Three Safe?

Three appears safe based on user ratings. AppsHunter Safety Score for Three is 88/100.

This assessment is based on 1,119 user ratings, with an App Store average of 4.4/5.

Safety Analysis

85.2% of ratings point to a safe experience
3.4% of ratings suggest some concerns
11.4% of ratings point to a risky experience

~ Based on 1,119 App Store ratings for Three.

Is Three Legit?

Three appears to be a legitimate app. AppsHunter Legitimacy Score for Three is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Review of Three

I have been Three for many years given them every opportunity to provide a good service and they have failed. Tariffs aren’t good, and roaming is always activate a day after you arrive at the country. Appalling service

Terrible network service

This is the worst network I’ve used in my entire life! Absolute garbage!! Poor network coverage and you can’t even contact them to lay your complaints!

Awful

Absolutely awful service since the beginning problem after problem do not recommend unless you want to spend hours and hours of your life trying to sort out problems.

Service

Very poor service should not be a phone operator

L

Keeps changing phone number can not log in

No. Good. Has i’ve made an email and password and he’s still messing me about the app

Can’t login to the app keep saying Wrong password or wrong email he was working alright been two weeks three weeks now keep playing up

Three App

Very to navigate all the information you want

Poor signal everywhere all the time

Poor signal everywhere all the time it’s really just so bad some days I’m pulling what’s left of my hair out

Worst WiFi ever

Guys, honestly listen to me. I had there wifi for over a year and I’m changing today due to money issues I was forced to use there product. DO NOT PURCHASE THEIR WIFI. my whole year with them I’ve never had good speed WiFi it’s even disconnected multiple times I can’t believe they dared to advertise fast WiFi. I’ve never been so happy to change broadband. Please for your own sake do not purchase there BS. It’s a big scam.
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Vivien

This network is so poor work on it mate

Don’t even

The app don’t work have to have a password it chooses you log in ask you to enter your 3 number and then said to recheck it obvs it correct another rubbish app just like there network poor service from the uk number 1 worst network.

Three is part of Vodafone

As three is part of Vodafone who gives free Vodafone sims to illegal immigrants who are breaking into the United Kingdom I will now be leaving the three system asap

Disappointed

I have been with Three since its inception and I must say that the service has deteriorated. It is so complicated to sort out issues and the service is bad. I have two handsets and one sim contract so three contracts for me and my daughters. I want to leave Three. Thank you

A pain

Overly complicated and user unfriendly

Too many cold calls

I am quite fed up of being cold called from Three trying to upsell. Also, It’s usually when I am in work, so cannot talk anyway.

Contract renewal

Great service by the staff at the Manchester Market Street store, quick, efficient, well explained, more economical and with broader benefits included.

Endless loop

Why can I not get a simple answer about roaming in Africa from a company that I have paid for roaming privileges too?

2am text messages.

Stop with the texts at 2am! I don’t need to know that my auto renew has gone through at 2 am. I’m not sitting up all night waiting for confirmation. I’ve turned off all notifications and alerts etc and you’re still doing it.

Super displeased

It is the bare minimum of usability. The whole service. Customer service is usually a string of people trying to sell you the latest data pack or plan then transferring you to other people who tell you something completely different. Gee wiz it is so hard to keep yer cool during these interactions. Expect to take an hour to figure anything out on the site or the app because the UI sucks so bad, and then *surprise* guess you have to reach out to chat for them to fix whatever it is you’re trying to do! Something as simple as pausing your plan for a month, you have to reach out to chat! Refunds, what are those?
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Constant txt msgs

As title says even calls too