The worst network
0Star
Top company for mobile phone and home broadband
Top company for mobile phone and home broadband
Andrea
Bad signal
Francis
Great service
Poor coverage in Scotland
Bad connection when you go around, the customer service team needs more training
Very Poor Customer Service
I was chatting live with a representative called Golan, and initially everything seemed to be going well. However, afterwards, he disappeared from the conversation and completely ignored me, leaving my issue unresolved.
I find this kind of customer service unacceptable. As a customer, I expect to be treated with respect and to receive proper assistance until my issue has been dealt with. It is extremely frustrating to be speaking with someone who seems willing to help, only for them to disappear without any explanation or follow-up.
This experience has left me very disappointed with Three. I expected much better communication, professionalism and support from such a large company. I hope Three takes this feedback seriously and improves the way it treats its customers.
I find this kind of customer service unacceptable. As a customer, I expect to be treated with respect and to receive proper assistance until my issue has been dealt with. It is extremely frustrating to be speaking with someone who seems willing to help, only for them to disappear without any explanation or follow-up.
This experience has left me very disappointed with Three. I expected much better communication, professionalism and support from such a large company. I hope Three takes this feedback seriously and improves the way it treats its customers.
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Rubbish
Cancelled my PAYG account for no apparent reason. Had a long and pointless chat with Indian tech support who were entirely useless.
Pointless
Download if life is good and you are looking to increase your stress levels.
Buddy
She was extremely efficient when I told her what I wanted. She made the new contract very easy to understand.
Barely functional
App barely works, log-in often fails, the trackers for allowances don’t work at all and consistently show demonstrably false data
Showing wrong data amount!
Still not showing my correct amount of data I have! It’s been months now and it’s not been fixed!!!!
AWFUL
I have tried to log on for two years and it will not work!
Diabolical
App doesn’t open half the time, tried to sell me a new SIM card plan when I was just trying to get a cheap £10 a month plan (totally over complicated what should be a simple clear process). But the worst part is the fact the app barely works these days. You’re lucky if you can get it to open! Shambolic!!
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Poor reception
Even tho our holiday home is only 50 yards from a mask the reception breakers down on a regular basis and is very hit and miss
. Even in the town centre I can't rely on getting a reception and unfortunately I am tied in to your network until Nov2027.
Will I renew you judge.
I went into your shop in Bury st Edmunds and was told it wasn't a problem
. Even in the town centre I can't rely on getting a reception and unfortunately I am tied in to your network until Nov2027.
Will I renew you judge.
I went into your shop in Bury st Edmunds and was told it wasn't a problem
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Cant do phone calls and send messages
This is nonsense cant call can’t message from the start of this contract
Poor
Paid for world wide extra, pretty pointless service was awful, will be buying an alternative Esim in future
Great 😌
Amazing company always keep up the good work 🙂
Not recommended
Every time got trouble to log in
Data connection
Not working in most of the areas of luton
unreliable
got this since my other phone plan got too expensive with EE as an 18 year old so i decided to switch but was in a rush as i was gojng on holiday on same day so picked this was going good but than i wasnt getting any credit what so ever so i had to make another plan through the assistance hotline thing through messages and now im paying for two phone plans and cant cancel them as they cost 170£ each to get rid of honestly dont know why i picked this regret it so much they cant help me with any of this and just highly dont recommend it,, as for the app its saying i dont have any plan and i cant check how much data i hate or anything. in fact its telling me that i dont have a plan and is currently deleting my account so yeah im not the happiest with this company at the moment as i feel like im getting robbed for my money
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