HORRIBLE APP HORRIBLE BRAND
I placed my order on 15th August, and it reached the nearest courier distribution centre on 16th August. The promised delivery date was 19th August. It’s now 22nd August, and I still haven’t received my order.
I have already called customer care twice, and all I get is, “We’ll try to get this sorted.” I paid for the entire order upfront and deliberately ordered well in advance because I was travelling. Yet, I’m left chasing Tira for an order that has been sitting at the local distribution centre for days.
What makes this even worse is that an order I placed with Nykaa around the same time was delivered within 48 hours. That’s the difference between efficient service and complete negligence.
When I escalated the issue, I was told that the team would “try to deliver the order repeatedly.” What does “try” even mean when the parcel has already reached the nearest distribution centre?
I was also told that Tira needs 3 business days just to contact the courier company and escalate the matter. Three business days to address a delivery that is already significantly delayed?
This is not customer service. It is poor accountability, poor communication and an unacceptable lack of urgency.
Tira may spend heavily on marketing and positioning itself as a premium beauty platform, but no amount of advertising can compensate for a terrible customer experience.
Extremely disappointed. I would seriously think twice before ordering from Tira again.
Response from developer
Dear Chandni, We understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.
Delivery
Response from developer
Dear Customer, thank you for your rating and for being a valued Tira customer! We take all reviews seriously and will use this as a chance to improve our app and better meet your expectations. Please reach out to our customer service team at feedback@tirabeauty.com with any specific feedback.
Shop More, Save More with Tira!
One of the things I love the most is the rewards program. You can earn points on your purchases and redeem them on future orders, which makes shopping even more rewarding. Tira also offers amazing discounts, exclusive coupons, and regular deals that help you save a lot while buying your favorite brands.
The combination of genuine products, great customer service, reward points, and exciting offers makes Tira one of my favorite beauty shopping apps. I highly recommend it to anyone looking for a reliable place to shop for skincare, makeup, and haircare.♥️🫶🏻
Response from developer
Dear Naina, thank you for the kind words and 5-star rating! We're so glad you've had a positive experience with Tira and we appreciate your support.
The WORST
Response from developer
Dear customer, We understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.
Extremely Disappointed With the Handling of My Support Request
Out of 5 items in my order, only one item was incorrect. It may have been worth only around ₹100, but that’s not the point. I ordered it because I wanted that specific product, and what I received was incomplete.
After raising the support request, I was asked to share clear images. I promptly did so. Then another representative emailed asking for the same images again. I shared them again. This happened repeatedly with different representatives, and in total I sent the requested images around five times.
What is most frustrating is that it feels like none of my emails were ever read. Every response looked like a generic template asking for the same information I had already provided multiple times.
Despite repeatedly complying with every request, I then received an email stating that my return request was invalid, without addressing any of the evidence I had already shared. To make matters worse, I received the same rejection email again the following day.
This is not about ₹100. It is about the complete lack of attention given to a genuine customer concern. I spent my time responding to repeated requests, only to feel that no one actually reviewed my case.
Response from developer
Dear customer, We understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.
