The WORST
Response from developer
Dear customer, We understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.
Extremely Disappointed With the Handling of My Support Request
Out of 5 items in my order, only one item was incorrect. It may have been worth only around ₹100, but that’s not the point. I ordered it because I wanted that specific product, and what I received was incomplete.
After raising the support request, I was asked to share clear images. I promptly did so. Then another representative emailed asking for the same images again. I shared them again. This happened repeatedly with different representatives, and in total I sent the requested images around five times.
What is most frustrating is that it feels like none of my emails were ever read. Every response looked like a generic template asking for the same information I had already provided multiple times.
Despite repeatedly complying with every request, I then received an email stating that my return request was invalid, without addressing any of the evidence I had already shared. To make matters worse, I received the same rejection email again the following day.
This is not about ₹100. It is about the complete lack of attention given to a genuine customer concern. I spent my time responding to repeated requests, only to feel that no one actually reviewed my case.
Response from developer
Dear customer, We understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.
Love it
Response from developer
Dear Customer, Thank you so much for your kind words and 5-star rating! We're thrilled to hear you've had a great experience with Tira. Your support means a lot to us.
Tira the fraud app
Response from developer
Dear Customer, We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.
Mostly Scam
Response from developer
Dear Aashii, We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.
