This platform helps restaurant teams manage reservations, walk-ins, and waitlists. It offers tools for optimizing shifts, messaging guests, and filling cancellations in real-time. It also provides insights into daily operations and performance metrics.
What We Love
- π Good for hosting
- π Intuitive and easy to use
- π Efficient for seating plan
- π Reasonably priced
- π Good account management
- π True partner to the industry
- π Listens to feedback
Room to Improve
- π Poor app design and optimization
- π App keeps crashing
- π Unusable app
- π Outdated technology
- π Inferior reservation software
- π Technologically behind
- π No web control over tables
- π No Android app
- π Updates take hours to push
- π Full of bugs
- π Not practical
- π Nightmare for restaurants
- π Nightmare for patrons
- π Expensive platform
- π Needs help
- π Constant updates
- π Poor quality
- π Drags and not user-friendly
- π More downs than ups
- π Useless app
- π App won't open
- π Consistent bug
- π New update not good
- π Glitches
- π Not showing reservation history
- π Not following through with basic operations
- π Unusable
- π 500 errors
- π Support nowhere to be found
- π Last update giving issues
- π Guest history bug
- π Reservations disappear
- π Always a problem
- π Knocks out constantly
- π Programmers should be ashamed
- π App won't load on iPad
- π Bad update
- π Can't access tables
- π Outdated view
- π Vertical orientation gone
- π Bad for restaurants with iPad stands
- π Guest search is the worst
- π CS outsourced and unhelpful
- π New update doesn't allow seeing all tables
- π Abruptly fails
- π Shocking App
- π Doesn't let you add tables
- π Doesn't take card payments
- π Support is poor
- π Customers complain about sign up/password
- π Sales staff horrible
- π Pushy sales staff
- π Won't allow exit from contract
- π Works half the time
- π Misses features OpenTable has
- π Horrible experience
- π Sales and tech staff zero assistance
- π Hard to use
- π Hard to train on
- π Locked into contract
- π So many issues & glitches
- π Nothing else works well
- π Last update keeps quitting
- π New update sees daily crashes
- π Major issues
- π Can't sit walk-in tables
- π Never works
- π Frustrating
- π Terrible platform
- π Makes sitting guests more difficult
- π Essential components won't load
- π Can't assign sections to servers
- π Works half the time
- π Lock timeout fail ID
- π Mediocre
- π Inefficient guest search
- π Doesn't work
- π Doesn't refresh automatically
- π Not up to speed in design
- π Freezes a lot
