No ways to call for customer support
Customer service chat takes weeks to get back to you and they are no help when it comes to refunds. Just don’t get this app the service is trash
Update is BAD
With the recent update the Birthday rewards are no longer sorted by expiration date nor show an expiration when you click on them. At least 1/2 of them last year only lasted 1-5 days . Now I have no way to know when to use them buy. What a waste!
Buyer Beware
We discovered after the delivery driver left someone else’s order with us that this app basically has zero consumer protection and no accountability. There is no merchant agreement that states that the restaurant has to refund or replace an order if the delivery fails to arrive. Toast customer service informed me that they have no ability or authority to issue refunds and no way to work with restaurants to do so. I’m not exactly sure how someone can create a business that has no merchant contractual agreement and no consumer protections, but here we are. Also, drivers’ ratings are not reflected in the Toast app, unlike in Uber Eats or Door Dash, so unfortunately, that removes an incentive for good service. If you find yourself in a similar situation after an incorrect order through Toast, save yourself the time and energy we wasted and contact your bank immediately and directly for a refund. We’ll be avoiding this delivery service as much as possible.
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Horrible customer service
I attempted to get a refund for an order we did not receive. Waited for literal DAYS only to be told they could not help. Horrible and no regard at all for the consumer
Too glitchy
App it too glitchy. It does not allow you to redeem points
