I will give the bank a 5 over 5
Mom
a staff
UBA BANK is a horrible bank to bank with very confused staff that don’t communicate with each other they don’t read their email they just want to frustrate you. I can’t not wait to step my feet in Nigeria and close my account with them. They don’t even deserve a star!!!!
Add log dispute
Add log dispute. It’s very important on transactions.
Useless app
This app is very useless you can’t open the app if your SIM card is not in the phone, I got the otp on my other phone and I keep saying it’s automatically connected you can’t write the otp code yourself so annoying
Very stressful for registration and complete waste of time
Very stressful for registration and complete waste of time
Horrible App
Absolutely horrible. It works for a week and then stops working for weeks and weeks. They will send you a email that says there IT team is looking into it and nothing happens for weeks. Fire your IT team if it’s going to ruin operations especially dealing with USD Domicillary account. I have contacted them numerous times. I’m getting tired of this bank app issue. Looking to move elsewhere. Aaron
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Works well, but.
UBA needs to design a more user friendly system of 2FA for large transactions.
This current system with Secure Pass and stuff is bogus, unwieldy, cumbersome and just plain annoying. Customers who live abroad are sentenced to making multiple transactions of 200k over and over and over again in order to move large amounts. It’s frustrating !
This current system with Secure Pass and stuff is bogus, unwieldy, cumbersome and just plain annoying. Customers who live abroad are sentenced to making multiple transactions of 200k over and over and over again in order to move large amounts. It’s frustrating !
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UBA poor/terrible banking services
The devs see the ratings and reviews but still choose to do nothing?
When I tried logging into the app last year with an android I was faced with the issue of inputting the verification code sent to my number cause the space meant to input the code was not accessible, this year on an iPhone it’s still the same thing.
Will y’all ever fix your services?🤦🏾
When I tried logging into the app last year with an android I was faced with the issue of inputting the verification code sent to my number cause the space meant to input the code was not accessible, this year on an iPhone it’s still the same thing.
Will y’all ever fix your services?🤦🏾
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Terrible App & Customer Support
Absolutely — here’s a stronger, polished version that keeps the frustration but makes it read more clearly and professionally:
The UBA apps and customer support experience is just terrible.
If you have time to waste, then go ahead and use this app. 😩
I excitedly decided to open a Nigerian bank account so I could conveniently send money to family back home. I genuinely thought UBA knew what they were doing. Unfortunately, I’ve been consistently disappointed.
There is basically no year that goes by without me having issues with this app. And it’s not just one app either — UBA seems to have several different apps, and I honestly don’t understand why there are so many in the first place.
For a bank of UBA’s size and reputation, the digital banking experience and customer support should be significantly better.
I’m honestly done. When I next visit Nigeria, I’ll be taking my business to another bank.
The UBA apps and customer support experience is just terrible.
If you have time to waste, then go ahead and use this app. 😩
I excitedly decided to open a Nigerian bank account so I could conveniently send money to family back home. I genuinely thought UBA knew what they were doing. Unfortunately, I’ve been consistently disappointed.
There is basically no year that goes by without me having issues with this app. And it’s not just one app either — UBA seems to have several different apps, and I honestly don’t understand why there are so many in the first place.
For a bank of UBA’s size and reputation, the digital banking experience and customer support should be significantly better.
I’m honestly done. When I next visit Nigeria, I’ll be taking my business to another bank.
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Worst mobile app
I never thought of it that UBA will be this worst app ever. Over two weeks now, I can’t access app and the secure pass app is another nightmare. I just hope to clear my account and get rid of this useless bank
Easy
Very easy and reliable, no issues at all ✌️❤️🫡
Easy to use anywhere in the world
Very easy to use with amount of money requiring pin only. Secure pass requires redisigning or updating. UBA wake up
0/5 if possible.
anybody who loves themselves shouldn’t use this bank.
hate to give negative reviews cos ik how hard it is to build but damn, this is the WORST and most UNRELIABLE mobile banking app in the entire world it’s so infuriatingly bad.
hate to give negative reviews cos ik how hard it is to build but damn, this is the WORST and most UNRELIABLE mobile banking app in the entire world it’s so infuriatingly bad.
Most horrible bank App
The designers of this App have warped minds. This is one bank app that’s not meant or fitted for modern banking on the go. The user will be thoroughly frustrated. They should learn from others like gtb, access to perfect their craft. This is not an app. Terribly useless.
Mr
It’s very easy to navigate and complete transactions
Unreliable
This app is so unreliable. Please help us improve on it
Your App is not fast at all
Since I update this version. I can’t use the app. It’s just loading and loading nothing is coming up at all
Please kindly increase this app functions
Please kindly increase this app functions
Mobile app
The mobile app is constantly disappointing, you can’t even reply on it to open in urgent matters
Bad App
Not good at all, there is always an issue. Why can’t it be fixed once and for all Jeez!
Good
So nice using UBA app
