Ez maneuvering
Ez maneuvering
Noisy
Outbound flight to Lisbon: we paid almost $6000 and expected to have an enjoyable flight. Instead, while trying to sleep on the overnight flight, we were repeatedly awakened by loud noises from the kitchen area. Apparently it was the flight attendants preparing the next meal. We were not able to get much sleep as a result.
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Worst experience ever
Worst check in experience ever. Doesn’t work.
United
I have used the United App for years and this current update facilitates all my UA travels! The improvements makes it for smoother travels
Credit card
Check in should not require a credit card on file.
2 star review
Multiple delays on a flight to Vancouver, letting one person off because she may miss her connection to delay 300 for 45 minutes will result in me limiting my routine travel with United and will use AA more often. Also website is always glitching.
Check-in process difficulty
Keeps saying not all passengers are checked in
Data mining
If I’m not purchasing anything at check in- do not require my credit card, phone number, and home address.
$50 USD for free checked bag
I had to accept paying $50 USD for a free checked bag.
Great Airline
Very lucky to be able to travel all over the world on the best airline with spectacular partners
Credit Card required
Delta American and Southwest don’t require credit card to check in. I’m not impressed with United Airlines!
$150 Extra to sit with my infant
On the way to Denver we checked in at the airport 2.5 hours early. Had an infant in our arms. We asked for boarding passes. She sat us apart. One of us with the baby and the others randomly around the plane in center seats. Not only was that a slap in our face, but the people sitting next to the baby had a VERY rough flight indeed. There was no family to help. Just checked in for the flight back and they had us sitting the same way. Not because the seats weren’t available, but because they wanted to milk us for another $150 for seats we already purchased. They clearly know we want / need to sit together with a baby. So 2 bags and seat selection (one was a center seat) $250 extra at check in. What a low bar they set. Never fly with an infant on United. Stick to any other airline.
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United is Alright-ed!
New to the airline and app! So far so good!
Great service
Ticket and Gate Agents are amazing!
Best in the Industry!
Love the ease of use, the pre and post information, directions! Up to date info and choices during delays!
Info ID
The app does not recognize me or my family every single time I go to use it. My first bag should be free with my united card, and the app doesn’t recognize it. It’s a total pain in the butt, especially since you have all of my personal information.
Drops the ball in key areas
A number of the features aren't really supported in the app - instead you're directed to an embedded browser to view the respective pages on the web site.
This is not ideal, but I get that it doesn't always make sense to reimplement everything natively in the app, and sometimes you decide to fall back on a clumsy mash-up with the regular web site.
What's really bad is that the authentication is broken, so even though I'm logged in to the app, I have to manually log in to the web site in the embedded browser to see those "mashup" pages.
Useless. In practice, it means I go grab my laptop instead and use the web site directly instead of the app.
Don't know why this is broken on the iPhone. The authentication works properly
on my iPad.
This is not ideal, but I get that it doesn't always make sense to reimplement everything natively in the app, and sometimes you decide to fall back on a clumsy mash-up with the regular web site.
What's really bad is that the authentication is broken, so even though I'm logged in to the app, I have to manually log in to the web site in the embedded browser to see those "mashup" pages.
Useless. In practice, it means I go grab my laptop instead and use the web site directly instead of the app.
Don't know why this is broken on the iPhone. The authentication works properly
on my iPad.
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No gate agent
This is the third flight in the past 2 days with major delays. I understand the Inited can’t do anything about the weather, but there is currently NOT a single gate agent in the terminal for United. I need make all my arrangements through a cell phone with poor reception for cell signal and WiFi. This has been a very frustrating experience and I don’t feel like United has any presence to show they care about the customer.
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Round trip ticket changed for return leg
Bought 2 round trip tickets. On every other airline, you get the same ticket on return. Here, we got 1 free carryon plus personal item going out but then found I could only return same way if I paid additional $50 to have carry on. No notice at time of purchase that the return is different from outgoing trip. Bad service; they figure they’re laughing to the bank- too late for us.
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Great app @United
The United app is great. It’s easy to book and check in for flights. New features which provide messages during delays are helpful.
