Upright goal minutes kept increasing!
Every day, the goal added 60 extra minutes. I am now presenting with a goal of 540 after achieving the goal for a week. That's 9 hours 🤣 is this a joke? Is there a way to configure the goal, or at least make it realistic and achievable?
Doesn’t work and no support
I purchased this device with high hopes, but a shadow of suspicion as it was from an advert that appeared on a social media site.
However the device arrived and I set out to create an account. This proved impossible as I never received the verification code and was sent on an endless loop of trying to open an account only to be told I had one already and should log in. To log in required a verification code which I requested countless times. Two emails to ‘support’ have been ignored. So I guess I’ve wasted my money on this useless piece of tat.
Can’t recommend it or the non-existent support.
However the device arrived and I set out to create an account. This proved impossible as I never received the verification code and was sent on an endless loop of trying to open an account only to be told I had one already and should log in. To log in required a verification code which I requested countless times. Two emails to ‘support’ have been ignored. So I guess I’ve wasted my money on this useless piece of tat.
Can’t recommend it or the non-existent support.
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Worked for the first day
After that. I can’t change any settings and it has me on super strict range. I will be returning
Support ends when a new model is released
Very disappointed with this company.
I didn’t realise that once a newer model is released, support for older devices can simply disappear. My Upright device stopped connecting to my phone, so I contacted customer support expecting help with the issue. Instead, I was told that my model is no longer supported and was offered a discount to buy a newer device.
I find it hard to understand why a company would stop providing troubleshooting support for a product it sold to customers and then try to sell them a replacement when a problem occurs.
The message I received was essentially: we won’t help you fix the device you already paid for, but we’ll give you a discount if you’d like to buy another one.
Customers should know that support for older devices may be withdrawn completely, and if something goes wrong, the solution offered may be to purchase a newer model rather than receive assistance with the product you already own.
I didn’t realise that once a newer model is released, support for older devices can simply disappear. My Upright device stopped connecting to my phone, so I contacted customer support expecting help with the issue. Instead, I was told that my model is no longer supported and was offered a discount to buy a newer device.
I find it hard to understand why a company would stop providing troubleshooting support for a product it sold to customers and then try to sell them a replacement when a problem occurs.
The message I received was essentially: we won’t help you fix the device you already paid for, but we’ll give you a discount if you’d like to buy another one.
Customers should know that support for older devices may be withdrawn completely, and if something goes wrong, the solution offered may be to purchase a newer model rather than receive assistance with the product you already own.
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The app doesn’t work.
Nothing happens when you click download. It’s a scam
