Terrible update
Updated the app today. Initially did not work. Had to deleted and reinstalled the app. This allowed it to work. No push notification and they made the font for changing code much smaller. I swear that IT wants to make the user experience as terrible as possible.
LiveID is hilariously bad.
The red box looking for my face during the LiveID scan is, no matter how hard I try, never on my face. I have done EVERYTHING, and have spent hours trying to get this to work. As I look through reviews, people are saying the same thing from as far back as three years prior to this review, and it’s still a defiant arsehole of a red box that avoids faces. Minus stars. Negative stars. I am inches away from just killing all of my Verizon phone plans as a pointless but self-satisfying protest of this app, and the fact that Verizon has clearly made zero effort to fix the bugs that have been well-defined for years.
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Broken
Completely broken app. Doesn’t work at all.
Doesn’t work
I’ve tried all the steps multiple times. It can take many tries for it to register and seems to register when you aren’t holding your documents right. After a couple of hours I got it to finally can my DL and Passport but it says the names don’t match even though they are exactly the same. Will be doing the paper authentication with a notary. This is just terrible.
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Harmful application
So much about this application does not work. Somehow, Verizon was able to get my employer to require this application which does not work, and therefore I cannot prescribe controlled substances which causes issues with patient care. Verizon is not helpful. Their alternative to this application requires hiring a notary to be “on-call“ for when they are ready to verify your identity.
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