Double login
This app recently updated and changed to logging in through synchrony. Not only is it slower you have to login twice. First Face ID login when first opening the app to display the account basics. Then if you click on view transactions, now your having to Face ID login a Second time for that part of the app. You should only need to login once at the very beginning like every other bank app.
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App Needs Work
The Credit card and rewards are great. If Verizon fixes the app so I do not have to log in 2 times to see my account I would give it 5 stars… This should be an easy fix.
Unable to login
It's a scam don't fall for it. On trustpilot the rating of this card is less the 2 ... I don't know why here it says 4.5 plus here
The Worst
Very probably the WORST application available on the App Store! This app has zero useful features, because IT HAS NEVER WORKED! Every login attempt requires resetting of my password, and even then it won’t recognize the SAME email I have used to login every previous time! This app is trash!!!!!!!!!
New Changes Need Work
I have used the app and card for several years now and have been mostly happy. However, Synchrony recently made some changes to the login procedure to synchronize with their other apps and services, and it has made the app experience worse.
Initial login to the app now takes a noticeably longer time as it goes through Synchrony's procedure, and tapping on my card to view activity then prompts a SECOND login again through Synchrony.
These issues should have been caught in testing and not released to production. A user shouldn't have to login twice to use the app for one of its primary purposes.
Initial login to the app now takes a noticeably longer time as it goes through Synchrony's procedure, and tapping on my card to view activity then prompts a SECOND login again through Synchrony.
These issues should have been caught in testing and not released to production. A user shouldn't have to login twice to use the app for one of its primary purposes.
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Clunkier
This new update is so slow. Why does it require me to log in twice? The log in takes so long too.
Has to be worked on
App is cool and all but the cash back/ rewards you make are always delayed and never show up on the account!
absolutely horrendous login exeperinec
truly a disconnect between synchrony and verizon login sync.
if login is prompted by synchrony “as a one login for all synchrony accounts” verizon should not prompt the login but it does. once you’re logged in, dare not open the account details or check for any transaction history, because that will prompt another login screen. just to put it politely it’s the most annoying login/authentication experience!!!
if login is prompted by synchrony “as a one login for all synchrony accounts” verizon should not prompt the login but it does. once you’re logged in, dare not open the account details or check for any transaction history, because that will prompt another login screen. just to put it politely it’s the most annoying login/authentication experience!!!
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Clumsy
App is clumsy and requires double logins.
Can no longer log into my account
What a terrible update, it says they are changing how I log in and tell
Me to put my birthday. Then proceeds to tell me that it’s wrong and doesn’t match their records. I’ve had no issues for years before this update. How am I supposed to pay my Verizon Visa Card? I HATE synchrony with a passion.
Me to put my birthday. Then proceeds to tell me that it’s wrong and doesn’t match their records. I’ve had no issues for years before this update. How am I supposed to pay my Verizon Visa Card? I HATE synchrony with a passion.
Sooooooooo sloooooow
The new way to sign in takes forever and fails half the time what the heck! Not ready for prime time
Garbage app
Trying to redeem Verizon dollars for a statement credit is so convoluted that I’ve been unable to do it for several statement periods now. Seems as though this has been purposely obscured.
Promo vs main balance option
If you have a promotional no interest financing balance, they don’t let you choose where you payment goes toward. Mine went all toward the promotional balance, instead of focusing on the non-promotional balance. And even though I paid more than the new balance and the monthly required for the promotional combined, I started getting charged interest on an “unpaid balance” because my money was only going towards the no interest financing promo balance.
They need to make an option that allows you to choose in the app.
Until then, you have to call the customer service number to have them focus payments specifically toward your non-promotional balance.
They need to make an option that allows you to choose in the app.
Until then, you have to call the customer service number to have them focus payments specifically toward your non-promotional balance.
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Not worth the pain
The app doesn’t disclose much information to you and doesn’t let you create the account immediately to the point that gives the bank reason to penalize you for missing a deadline. Never had this issue with any other app before.
Slow payment process
It takes the bank 10 business days to process an electronic transfer. WTF! it’s an electronic transfer, should not take more than three business days to process.
Banking Scam
Check Review on trustpilot
Do you know how much Verizon cares about its customers?
Let me tell you.
Verizon cares so much that if you want the Auto Pay discount, they push you to get a Verizon Visa card issued by Synchrony Bank, a bank that’s often criticized by customers for unexpected fees, billing issues, and poor customer service.
So, if you want the discount, you’re essentially encouraged to use a Verizon Visa card and deal with Synchrony Bank.
Customer choice shouldn’t come with conditions.
Do you know how much Verizon cares about its customers?
Let me tell you.
Verizon cares so much that if you want the Auto Pay discount, they push you to get a Verizon Visa card issued by Synchrony Bank, a bank that’s often criticized by customers for unexpected fees, billing issues, and poor customer service.
So, if you want the discount, you’re essentially encouraged to use a Verizon Visa card and deal with Synchrony Bank.
Customer choice shouldn’t come with conditions.
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Visa card
The app sucks , In order to add it on the Apple wallet you need to do verification and after you do the verification they send you a code and the code don’t even work half of the time so they locked the card and you have to wait letter on the mail with a new code. Also the “verification” is 1. Send a video of yourself 2. Send photo of your ID front and back. Keep in mind if there’s a tiny bit of light reflection they don’t accept it so they locked that card because that code won’t work. I have multiple credit card and by far this is the most annoying card.
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Fake interest
I pay my bill full every month but they still charge me interest
DO NOT USE THIS!
WHAT TAKES SO LONG TO PROCESS A DEPOSIT!!!!!!! DO NOT WASTE YOUR TIME BETTER OPTIONS! Takes 5 days for a payment to process. The rewards and cash back for this card is terrible. It used to be good. But they ruined it and changed everything that was good. Ruined percentages and rewards. Plus they took away gift cards. Don’t not get this card. UNLESS YOU DON’T CARE ABOUT REWARDS
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Verizon doesn’t care
I’ve had Verizon since I was a teenager. They convinced me to switched from personal to business and Verizon kept my $500 rewards. Stating they can’t do anything. Now they lowered my Credict twice and had made me once over limit and the second time about 99% usage.
Now this has hurt my Credict score. All the people over the phone do is read scripts but are not helpful at all.
Now this has hurt my Credict score. All the people over the phone do is read scripts but are not helpful at all.
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