Terrible
Terrible. Period.
Bad business practices
WestJet has 0 customer service. On the chat inside the app they could not help me during their flexible flight change for the labour dispute. I also could not get the app to change my flight They are. Money hungry company. That don’t care about their employees or their customers.
Can’t sign in, no code sent to email
This app is fine when it works I guess but for a week now I can’t sign into my WestJet account on my new phone.
It asks when signing in to type in a code sent to my email, but the code never arrives. Today is 21 Jul 2026 and this has been happening to me since 14 Jul 2026. I hope WestJet can fix this so I can sign into my account to collect points.
It asks when signing in to type in a code sent to my email, but the code never arrives. Today is 21 Jul 2026 and this has been happening to me since 14 Jul 2026. I hope WestJet can fix this so I can sign into my account to collect points.
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Too many attempts
Garbage airline. Tried to book a flight kept saying seats are not available and then too many attempts. Wtf. Ok cool ill book with AC. Byeee
Incorrect check-in notification
I changed my flight to be a day later. Can you guys NOT give me a heart attack by sending an early check-in notification for the incorrect former flight? Jesus Christ.
Great App!!!
Great app!!! Don’t listen to the one and two star reviews. The app works great and it’s easy to book flights. The only bug I would say there is is that there’s a problem when I click the “Get Flights” button. It brings me to the r loading screen and just freezes. But on a scale of one to ten for how often that happens it’s like a 4. And it doesn’t happen in my laptop. My problem might just be my phone.
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Meh
Flight map doesn’t always work. Went an entire flight with it saying I was on the ground…
Deceiving
Be careful using this app when checking in for a flight because it will suggest paying for things that you have already bought or have for free. For example, I have the WestJet rewards card, but it asks me to pay for my first check bag when checking in. It also prompts me to buy a seat even when I have already paid for an upgraded one. Come on Westjet, you can treat your customers better
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2FA Set-up is too slow
Tried to log in to the app to retrieve my Westjet number and it took more than 3 minutes to go through the PIN code verification process.
Seriously frustrating, inconvenient and unacceptable by today’s standards.
Be better.
Seriously frustrating, inconvenient and unacceptable by today’s standards.
Be better.
Constant sign in issues
New update is brutal. I had to sign in 6 times throughout trying to find flights. Also it would be good to be able to apply the companion voucher in app.
App doesn’t work
The app doesn’t seem to work when you try to book a flight. I have entered all my information and then when I press get flight, it starts buffering and doesn’t stop.
Useless app
So useless, can’t even upload my passport it keep saying wrong document
Garbage Services
Lost mah bag freaking redicilous
Changed my flight - no compensation
WestJet changed my direct flight to one with a layover. They can’t switch it to another direct flight. Can’t offer any compensation, not even free carry ons.
Insane
I was unable to create a new account in the app. I eventually created it through their website and was able to login there successfully. However when I use the exact same credentials in the app, it says they are invalid!
Terrible, terrible experience! At minimum basic functionality should work! Or the app should clearly inform the users when there is a known issue instead of repeatedly reporting valid credentials as invalid!
Terrible, terrible experience! At minimum basic functionality should work! Or the app should clearly inform the users when there is a known issue instead of repeatedly reporting valid credentials as invalid!
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Amazing
My family usually goes on flights here and the internet on the plane is phenomenal
Can’t book using App
I continually run into an issue where I can book a flight when trying to use a companion voucher. I have to call the get dinged for $25. WestJet has no answers.
8.5 to 8.5.1 version
After the app was updated to 8.5.1 version , it works very good!
I’d like to edit my previous review (The title was 8.5 version) but can’t edit it.
Good job! WestJet!
I’d like to edit my previous review (The title was 8.5 version) but can’t edit it.
Good job! WestJet!
Update fixed the issue
The May 15 update has fixed the issue. Thanks !!!!!
Where’s the old flight map?
I always get a window seat so I can admire our amazing earth while learning the names of interesting features we’re flying over. Previous map with the flight path from different windows/cockpit was really interesting. Current map has almost no info. What’s the point? I’ll just use Google maps instead. Also, it would be a big time-saver to be able to order inflight food/snacks/booze through the app instead of having to try to make yourself heard over engine noise. It’s just too much of a hassle to bother with.
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