Worst bank app
I have been paid by one of my costumers and they block my account and the funds anfter that they ask me for verification, I did send all documents and they are verry verry verry slow on responding. I don’t recommend it at all!!👎
Transaction dispute?
There is no way to dispute a transaction that you don’t recognise. The app also gives differing information to emails regarding repayment amounts. I’m starting to think that Zempler are a sham organisation.
M
Everything is just so much harder to use than regular banks. I hold a business account with them and it’s very difficult to navigate and the costumer service is awful
Terrible company
They refused to accept my valid documents and are now holding my money. Don’t bother wasting time, chose a real bank
Zemply the Best .
Been with them over a decade. Highly recommend.
They take too long to process payments
And they take double what is owed! Don’t use
Don’t bother
First payment into the account of a few thousand pounds , Zempler froze the account , horrid customer services avoid at all cost
Mr Ahmadi
The best internet banking ever.
Protection
I have call three times to this bank (Zempler) customer service to stop someone taking money out of my account but they didn’t helped me.
The person behind the phone told me to close the bank account.
This is a business account I am talking about.
The person behind the phone told me to close the bank account.
This is a business account I am talking about.
No interest free period
Use a last last last resort!
Unhelpful service
Cannot pay online then you get into problems because you can’t pay catch 22 you want to pay but they won’t allow you to do online
Exceptional Bank
I have been with Zempler for a few years now, from when they was “CashPlus”. Straight from the start they helped my credit score a LOT ! As long as you keep the payments up and on time. Now they are a bank and everything that comes with that, customer service are always so helpful. They offer you an overdraft when they think you’re ready, you do not have to take it if you don’t want it. But if you do and you keep it under control that helps your credit score even more. I was a bit worried about paying back a loan that I didn’t really receive, but so glad I did because now my credit score has gone up, i mean so much. Yes I had to sort out other things too. I cannot recommend Zempler enough, if you are serious about it and are willing to wait and stop going for credit, then take one out. My score has gone up by £££’s
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Added extras missing
It would be nice to have a reveal pin option and card details. Be able to add to Apple Pay. Also my account is showing several active cards when I only have one. Also the balance when spending does update real time. Not a great app
Would be 5 if you did Apple Pay
Class app, but lacking Apple Pay hence the 3 stars, please implement Apple Pay as soon as possible, it’s 2026 for goodness sake 😅
Doesn’t work
The card hardly ever works you then have to call them because your card is blocked and you spend forever trying to get them to understand what your issue is
Ashfaq
12456
Not HAPPY
Card keeps getting rejected for no apparent reason
Fantastic Bank
I have been with Cash Plus & now Zempler for many years. The service is great & they have given me an overdraft which is great when cash flow gets a little tight…….Thank you all at Zempler
We only accept PDF statement
⭐️ Very disappointing experience with Zempler
We recently had a payment sent to our Zempler business account, but Zempler decided to return the money to the sender because we were unable to provide a PDF bank statement as proof of payment.
What makes this even more frustrating is that they would not accept a screenshot showing the payment, despite it clearly containing the relevant payment details. We were then told that the money would be returned to the sender.
The customer service experience over the phone was also very poor. The staff were unhelpful and did not seem interested in finding a practical solution to what should have been a very simple issue.
For a business bank account, this level of inflexibility and customer service is extremely disappointing. We expected better from Zempler and will seriously reconsider whether this is the right bank for our business.
Very frustrating experience and certainly not the level of service I would expect from a business banking provider.
We recently had a payment sent to our Zempler business account, but Zempler decided to return the money to the sender because we were unable to provide a PDF bank statement as proof of payment.
What makes this even more frustrating is that they would not accept a screenshot showing the payment, despite it clearly containing the relevant payment details. We were then told that the money would be returned to the sender.
The customer service experience over the phone was also very poor. The staff were unhelpful and did not seem interested in finding a practical solution to what should have been a very simple issue.
For a business bank account, this level of inflexibility and customer service is extremely disappointing. We expected better from Zempler and will seriously reconsider whether this is the right bank for our business.
Very frustrating experience and certainly not the level of service I would expect from a business banking provider.
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Terrible
Terrible business banking!
