FirstMobile App vs UBA Secure Pass
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FirstMobile App
This official mobile banking app offers convenient access to financial and non-financial transactions for account holders. It features a DIY enrollment process, allowing new customers to open accounts and existing customers to register without visiting a branch.
- Financial transactions
- Non-financial transactions
- DIY enrollment
- Open new accounts
- Register existing accounts
- Digital banking experience
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FirstMobile is the official mobile banking smartphone application from FirstBank. It provides FirstBank account holders with convenient access to both financial and non-financial transactions via their mobile phones/devices. The App is sleek and convenient to use- evident in its DIY enrolment process. New customers can simply download the app and open a FirstBank account while existing customers with Verve or Naira Mastercards can register and begin using the app without cause to visit a physical branch location. FirstMobile is poised to offer an even more reliable and definitely more convenient digital banking experience with its latest version update.
UBA Secure Pass
This app provides a secure mobile token for authorizing transactions and managing your identity across various banking platforms. It allows for self-activation, eliminating the need to visit a bank branch for setup.
- Transaction authorization
- Identity management
- Mobile token
- Self-activation
- Virtual channel access
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The Secure Pass (formerly known as U-Token) is UBA's customized version of the mobile token, for use in authorizing transactions and identity management on all of UBA's virtual channels, from the Internet Banking solution (previously known as U-Direct), to the Mobile Banking solution (previously known as U-Mobile), and eventually all other channels which require authorization of transactions of higher limits using the token. It was also developed in line with the do it yourself model, which enables an existing user of the bank's Internet banking solution, to self activate the token without having to walk into a UBA banking hall.
Screenshots
Verdict
The clearest difference is rating: FirstMobile App at 3.1 against UBA Secure Pass's 1.9. FirstMobile App also leads on update cadence (every 2 months vs every 52 months) and ratings volume (2K vs 286). UBA Secure Pass's advantage is iOS requirement (12.0 vs 15.1). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
FirstMobile App holds the better App Store score, 3.1 against 1.9. That said, the two scores are not equally well evidenced: FirstMobile App has 2K ratings behind it against 286, so its average is the more settled of the two. Written reviews point the same way: 15% of FirstMobile App's written reviews are positive against 5% of UBA Secure Pass's.
FirstMobile App ships an update every 2 months, UBA Secure Pass every 52 months. Both last shipped on October 24, 2026.
| Parameter | FirstMobile App | UBA Secure Pass |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (2K ratings) — better | 1.9 (286 ratings) |
| Positive reviews | 14.9% of reviews — better | 5.5% of reviews |
| Number of ratings | 2K — better | 286 |
| Update frequency | Every 2 months — better | Every 52 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 | 12.0 — better |
| Further details — not scored | ||
| Size | 119 MB | 36 MB |
| Age rating | 4+ | 4+ |
| Developer | First Bank of Nigeria Limited | United Bank For Africa Plc |
Customer experience
FirstMobile App
UBA Secure Pass
User reviews
FirstMobile App
From 2K App Store ratingsWhat we love
- 👍 Excellent features
- 👍 Easy to navigate
- 👍 Secure
- 👍 Reliable
- 👍 Convenient
Room to improve
- 🐛 Frequent crashes
- 🐛 Freezing issues
- 🐛 Slow performance
- 🐛 Network connection problems
- 🐛 Buggy after updates
UBA Secure Pass
From 286 App Store ratingsWhat we love
- ✅ Simple login process with UBA generated user ID
- ⚡ Fast and efficient when working properly
Room to improve
- 🐛 Red screen freeze on launch (especially iPhone)
- ❌ 'User not eligible' error message preventing access
- 📱 Poor compatibility with iOS devices
- 🔌 App fails to load or open
- 💔 OTP/SMS messages never received
Bugs and requests
FirstMobile App
Reported bugs
5 issues- Unable to log in after update
- Blank screen when selecting account to debit
- Inconsistent behavior on different devices
- OTP not received during login
- Virtual card services not working properly
Requested features
7 requests- Add Face ID/fingerprint login
- Introduce theme options (dark/light mode)
- Improve account statement history
- Enable e-statement generation
- Add bulk transfer functionality
Show 2 moreShow fewer
- Provide more login options beyond ATM card
- Improve beneficiary management
UBA Secure Pass
Reported bugs
11 issues- Red screen freeze on app launch
- App crashes immediately after download
- User eligibility validation failing incorrectly
- OTP/SMS delivery system non-functional
- Save button hidden under swipe line on iPhone
Show 6 moreShow fewer
- App shows blank/frozen interface
- Registration process incomplete
- Invalid secure pass errors despite correct input
- App incompatible with newer iPhone models
- Safari connection errors
- App unresponsive and hangs frequently
Requested features
5 requests- Replace secure pass with simple SMS OTP option
- Implement dark mode
- Add offline functionality
- Improve error message clarity and solutions
- Enable bulk transfer capability
In-app purchases
FirstMobile App
No in-app purchases
UBA Secure Pass
No in-app purchases
Questions
Is FirstMobile App free?
Is UBA Secure Pass free?
Which has better reviews, FirstMobile App or UBA Secure Pass?
Do FirstMobile App or UBA Secure Pass have ads?
Which is updated more often, FirstMobile App or UBA Secure Pass?
Other comparisons
