Comparison

FirstMobile App vs (KeyMobile)

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

FirstMobile App

This official mobile banking app offers convenient access to financial and non-financial transactions for account holders. It features a DIY enrollment process, allowing new customers to open accounts and existing customers to register without visiting a branch.

Highlights
  • Financial transactions
  • Non-financial transactions
  • DIY enrollment
  • Open new accounts
  • Register existing accounts
  • Digital banking experience
Read full description

FirstMobile is the official mobile banking smartphone application from FirstBank. It provides FirstBank account holders with convenient access to both financial and non-financial transactions via their mobile phones/devices. The App is sleek and convenient to use- evident in its DIY enrolment process. New customers can simply download the app and open a FirstBank account while existing customers with Verve or Naira Mastercards can register and begin using the app without cause to visit a physical branch location. FirstMobile is poised to offer an even more reliable and definitely more convenient digital banking experience with its latest version update.

About

(KeyMobile)

Manage your finances conveniently with this app, offering secure banking services, fund transfers, bill payments, and investment opportunities. Access account details, block cards, and utilize self-service options for a personalized banking experience.

Highlights
  • Account and card management
  • Fund transfers (local and international)
  • Bill payments (airtime, data, cable, utility)
  • Loan requests
  • Investment booking
  • Self-service options (transaction limits, PIN reset)
  • Facial and fingerprint authentication
Features
Read full description

Welcome to the Future of Banking. Welcome to KeyMobile . Banking, Reimagined. Experience a smarter, faster, and more secure way to bank. With KeyMobile, everything you need is right at your fingertips—from everyday banking to powerful financial tools designed around your lifestyle. Transfer money instantly, pay bills with ease, purchase airtime and data, invest confidently, and send international transfers effortlessly—all from one intuitive app. Enjoy a personalized banking experience that puts you in control, wherever life takes you. One app. Endless possibilities. Getting Started with KeyMobile Banking has never been easier. Whether you're a new or existing customer, accessing KeyMobile is simple, secure, and takes just a few minutes. For New Users Follow these simple steps to register and start banking: Download and install the KeyMobile app. Tap Register. Enter your BVN, Account Number, and select your preferred verification method. Enter the last six digits of your debit card. Input the One-Time Password (OTP) sent to your registered mobile number. Create your preferred Username and Password. Start enjoying a world of smarter banking. For Existing Users Already registered? Simply sign in using any of the convenient authentication methods below: Log in with your Username and Password Sign in securely using Fingerprint Authentication Access your account instantly with Facial Recognition What You Can Do with KeyMobile Account & Card Management Manage your accounts and cards with ease. Open a new account in minutes Request a Debit Card, Virtual Card, or Credit Card Block or unblock your debit card instantly View, download, and share transaction receipts Monitor your account balances and transaction history Send Money Transfer funds anytime, anywhere. Transfer between your own accounts Send money to Keystone Bank accounts Transfer funds to all Nigerian banks Send money using a phone number Transfer to multiple beneficiaries at once Make international transfers Pay merchants instantly using NQR Bills & Payments Pay for everything from one app. Buy airtime for yourself or others Purchase data bundles Pay electricity and other utility bills Renew cable TV subscriptions Make Government Collection payments Pay for education, taxes, and other supported services Lifestyle Services Beyond banking, enjoy lifestyle conveniences. Buy eVouchers and Gift Cards Book flights Reserve hotel accommodations Purchase eSIMs Buy international airtime Loans, Savings & Investments Grow your finances with flexible options. Apply for loans instantly Invest in available investment products Access Buy Now, Pay Later (BNPL) for: Airtime Data Bill Payments Self-Service & Security Stay in control of your banking experience. Set and manage transaction limits Change or reset your transaction PIN Schedule recurring payments Manage your beneficiaries Enroll for and manage NQR payments Update your profile and security preferences Enjoy secure banking with biometric authentication Why You'll Love KeyMobile Fast, secure, and easy to use Personalized banking experience 24/7 access to your finances All your banking and lifestyle services in one app Built with enhanced security to keep your money safe KeyMobile — Banking Without Limits. Contact Us: For any inquiries, requests, or dispute management, please use the following contact details: Address: 1, Keystone Bank Crescent, Victoria Island Lagos. Email: Contactcentre@keystonebankng.com Phone: +234 700 2000 3000 or 02013448668 or 02014485743.

Screenshots

FirstMobile App4 screens
(KeyMobile)4 screens

Verdict

The call

The clearest difference is monetization model: FirstMobile App at free against (KeyMobile)'s free with in-app purchases. FirstMobile App also leads on ratings volume (2K vs 300). On price, rating, review sentiment and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 3.1 for FirstMobile App against 3.1 for (KeyMobile). That said, the two scores are not equally well evidenced: FirstMobile App has 2K ratings behind it against 300, so its average is the more settled of the two. Written reviews split almost evenly too, at 15% and 16% positive.

UpkeepUpdate frequency

FirstMobile App ships an update every 2 months, (KeyMobile) every 5 weeks. The most recent releases landed on October 10, 2026 and October 6, 2026 respectively.

Scorecard2 real differences · 8 level
FirstMobile App versus (KeyMobile): the parameters behind the verdict, then further details
ParameterFirstMobile App(KeyMobile)
PriceFreeFree
Rating3.1 (2K ratings)3.1 (300 ratings)
Positive reviews14.9% of reviews15.7% of reviews — better
Number of ratings2K — better300
Update frequencyEvery 2 monthsEvery 5 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.1 — better15.5
Further details — not scored
Size119 MB67 MB
Age rating4+17+
DeveloperFirst Bank of Nigeria LimitedKeystone Banking

Customer experience

FirstMobile App

All ratings1,982 ratings
Positive46.8%
Neutral10.6%
Negative42.6%
Written reviews415 reviews
Positive14.9%
Neutral6.3%
Negative78.8%

(KeyMobile)

All ratings300 ratings
Positive47.0%
Neutral9.0%
Negative44.0%
Written reviews102 reviews
Positive15.7%
Neutral3.9%
Negative80.4%

User reviews

FirstMobile App

From 2K App Store ratings

What we love

  • 👍 Excellent features
  • 👍 Easy to navigate
  • 👍 Secure
  • 👍 Reliable
  • 👍 Convenient

Room to improve

  • 🐛 Frequent crashes
  • 🐛 Freezing issues
  • 🐛 Slow performance
  • 🐛 Network connection problems
  • 🐛 Buggy after updates

(KeyMobile)

From 300 App Store ratings

What we love

  • 👍 Excellent app
  • 🚀 Fast and smooth
  • 🔒 Secure banking

Room to improve

  • 🐛 Frequent crashes
  • 🐛 Unreliable transactions
  • 🐛 Buggy and unpredictable
  • 🕰️ Slow and unresponsive
  • 🤔 Poor customer service

Bugs and requests

FirstMobile App

Reported bugs

5 issues
  • Unable to log in after update
  • Blank screen when selecting account to debit
  • Inconsistent behavior on different devices
  • OTP not received during login
  • Virtual card services not working properly

Requested features

7 requests
  • Add Face ID/fingerprint login
  • Introduce theme options (dark/light mode)
  • Improve account statement history
  • Enable e-statement generation
  • Add bulk transfer functionality
Show 2 more
  • Provide more login options beyond ATM card
  • Improve beneficiary management

(KeyMobile)

Reported bugs

5 issues
  • Unable to login or access account
  • Transactions failing or not reflecting
  • App crashing or freezing frequently
  • Compatibility issues with newer devices
  • Incorrect account balances or transaction records

Requested features

5 requests
  • Add support for more payment platforms
  • Improve transaction history and statements
  • Provide better error messaging and troubleshooting
  • Streamline login and authentication process
  • Enhance app stability and performance

In-app purchases

None

FirstMobile App

No in-app purchases

None

(KeyMobile)

No in-app purchases

Questions

Is FirstMobile App free?
FirstMobile App is free to download, with no in-app purchases.
Is (KeyMobile) free?
(KeyMobile) is free to download, with no in-app purchases.
Which has better reviews, FirstMobile App or (KeyMobile)?
FirstMobile App and (KeyMobile) are both rated 3.1 out of 5 on the App Store, from 2K and 300 ratings respectively.
Do FirstMobile App or (KeyMobile) have ads?
Neither FirstMobile App nor (KeyMobile) shows ads.
Which is updated more often, FirstMobile App or (KeyMobile)?
FirstMobile App ships an update every 2 months, and (KeyMobile) every 5 weeks. Most recently, FirstMobile App was updated on October 10, 2026 and (KeyMobile) on October 6, 2026.

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