Securus Mobile vs Neon
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Securus Mobile
Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.
- Video calling
- Digital messaging
- Photo/video/eCard sharing
- Prepaid calling
- Account management
- Fund incarcerated accounts
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From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet. Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot! Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help. The Securus Mobile App Offers: • Prepaid Calling • Video Calling • Digital Messaging • Photo, Video and eCard Sharing • Securus Debit Incarcerated Account Deposits • International Funding and Connections • …and so much more.
Neon
This app allows you to earn money by making phone calls. It offers rewards for every minute of conversation and provides bonuses for referrals. The service prioritizes user privacy by anonymizing calls and redacting personal information.
- Earn for call minutes
- Referral bonuses
- Anonymized calls
- Redacted personal info
- Quick payouts
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Neon turns your phone calls into a money-making tool. Download Neon and start earning rewards for the conversations you’re already having. Key Features: - Paid Calls: Earn money for conversations you have with other Neon users. - Privacy-First: We anonymize everything and redact any personal information you share on your calls. - Referral Bonuses: Get rewarded for every successful referral you make. - Easy to Use: Just make calls through our app to start earning. - Quick Payouts: Get paid out quickly and securely. To learn more about how we are able to pay you money for your phone calls, visit https://neonmobile.com/faq Terms of Service: https://neonmobile.com/termsofservice
Screenshots
Verdict
The clearest difference is rating: Securus Mobile at 4.6 against Neon's 4.1. Securus Mobile also leads on chart position (#43 vs unranked) and ratings volume (64K vs 9.2K). Neon's advantage is monetization model (free vs free with in-app purchases) and update cadence (fortnightly vs every 6 weeks). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Securus Mobile holds the better App Store score, 4.6 against 4.1. That said, the two scores are not equally well evidenced: Securus Mobile has 64K ratings behind it against 9.2K, so its average is the more settled of the two. Written reviews complicate that: 13% of Securus Mobile's written reviews are positive against 27% of Neon's, so the app with the better star average is not the one people write more warmly about.
Securus Mobile ships an update every 6 weeks, Neon fortnightly. Both last shipped on October 27, 2026.
| Parameter | Securus Mobile | Neon |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (64K ratings) — better | 4.1 (9.2K ratings) |
| Positive reviews | 13.3% of reviews | 26.6% of reviews — better |
| Number of ratings | 64K — better | 9.2K |
| Update frequency | Every 6 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #43 — better | — |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 18 | 15.1 — better |
| Further details — not scored | ||
| Size | 101 MB | 55 MB |
| Age rating | 17+ | 17+ |
| Developer | SECURUS TECHNOLOGIES LLC | Neon Mobile Inc. |
Customer experience
Securus Mobile
Neon
User reviews
Securus Mobile
From 64K App Store ratingsWhat we love
- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues
Room to improve
- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos
Neon
From 9.2K App Store ratingsWhat we love
- 👍 Effortless earnings
- 💡 Helps with homelessness
- 👍 Incredible app
- 👍 Passive income
Room to improve
- 🐛 Stopped working
- 🐛 Barely works
- 🐛 Stopped paying
- 🐛 Didn't receive payment
Bugs and requests
Securus Mobile
Reported bugs
4 issues- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties
Requested features
5 requests- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs
Neon
Reported bugs
2 issues- Logging out issues
- Tracking issues after 20 calls
Requested features
2 requests- Improve live chat support
- Ensure consistent payouts
In-app purchases
Securus Mobile
No in-app purchases
Neon
No in-app purchases
