OneDesk vs Microsoft Planner

Deliver exceptional helpdesk support and manage your daily tasks on the go. The OneDesk mobile app is designed to connect you to your OneDesk account. Respond to customer tickets, update tasks, collaborate with your colleagues, and track or log time easily from your phone. OneDesk is an all-in-one application for help desk, issue tracking, requirements management, and project management. OneDesk allows you to support customers and manage projects in one place. KEY MOBILE FEATURES: Access your tickets and tasks Respond to customer tickets and messages Manage tasks and tickets - Prioritize, assign, update statuses, and log progress Collaborate and communicate with your team Track time with the timer or submit timesheets Stay updated with push notifications Share files on tickets and tasks

Microsoft Planner requires an eligible Office 365 work or school subscription. This app does not support Office 365 personal accounts (for example: name@outlook.com or name@hotmail.com). If you are not sure about your company’s subscription or the services you have access to, please contact your IT department. Planner provides a simple, visual way to organize teamwork. Planner makes it easy for your team to create new plans, organize and assign tasks, share files, chat about what you’re working on, and get updates on progress. -- Organize work visually -- Each plan has its own board, where you can organize tasks into buckets. You can categorize tasks based on their status or on whom they’re assigned to. To update the status or change assignments, just drag and drop tasks between columns. -- Visibility -- The My Tasks view provides a comprehensive list of all your tasks and their status across all your plans. When working together on a plan, team members always know who is working on what. -- Collaborate -- Built for Office 365, Planner lets you work together on the same tasks, attach captured photos directly to them, and even have conversations around tasks without switching between apps. With Planner, all your team’s discussions and deliverables stay with the plan and don’t get locked away across disparate applications. -- Works across devices -- Planner works across all your devices. And with Planner, everyone is always on the same page. Continue conversations and updates tasks while on-the-go or at your desk. Terms of service: https://go.microsoft.com/fwlink/?linkid=846830 Privacy policy: https://go.microsoft.com/fwlink/?LinkId=521839 To learn more, please visit https://go.microsoft.com/fwlink/?linkid=849067 The Microsoft Planner app will request permission to access your photos and your camera: When you try to attach a photo to a Planner task, the app requests permission to access your Photos app in order to select images. If you choose to take a photo to attach to a Planner task, the app will request permission to access your Camera app.