Brinks Home vs mySafeTouch
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Brinks Home
Control your home security system and smart devices remotely. Arm or disarm alarms, manage lights, thermostats, locks, and view live camera feeds from anywhere. Receive real-time notifications for security events and daily activities.
- Remote alarm control (arm/disarm)
- Smart device management (lights, locks, thermostat)
- Live and recorded video monitoring
- Real-time event notifications
- Geo-fencing automation
- Energy management features
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Complete Smart Home Control in One App Manage your Brinks Home security system and smart home devices with just a few taps. Convenient and easy to use, our app allows you to monitor automate, and customize your home’s security, temperature, lighting, and more—all from the palm of your hand. Total Control at Your Fingertips Tap into the app whether you’re upstairs or uptown. Powered by Alarm.com, the Brinks Home Mobile App goes beyond basic security, allowing you to: • Arm and disarm your system. • Receive notifications for system events. • Quickly verify or cancel an alarm. • Lock and unlock your doors. • View video from your cameras. • Adjust your thermostat. • Manage home automation rules. Stay Connected From Just About Anywhere Receive alerts to see who’s at the door and check your cameras for a live look at what’s happening at home. If you forgot to arm your system you can do it on the go—and set up automatic reminders to let you know. Focus On What’s Important Enjoy peace of mind knowing your smart home system is working for you 24/7, backed by our always-on professional monitoring. Manage Your Account & Update Settings You can also manage your Brinks Home account, make a payment, view your bill, and more through the app.
mySafeTouch
Control your home security and automation system remotely. Arm/disarm your system, view cameras, manage locks and lights, and adjust thermostats. Receive personalized alerts for various events, ensuring peace of mind and convenience.
- Remote arm/disarm security system
- View live/stored camera footage
- Lock/unlock doors remotely
- Control lights remotely
- Set smart thermostat schedules
- View system history and events
- Personalized event notifications
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SafeTouch Security makes it easier than ever before to access and control your security system and home automation with the NEW, mySafeTouch app. Combined with our two-way voice verification for prioritized police dispatches and crash and smash technology, the mySafeTouch app provides the most interactive and user friendly system on the market. This app is available for Apple iPhone, iPad. The mySafeTouch app allows you to: - Arm and disarm your security system remotely - Access your security cameras to view live or stored footage - Lock or unlock doors, great for house sitters or guests - Turn lights on and off from wherever you are - Set heating and cooling schedules on a smart thermostat to save money on your power bill - View recent system history and events Here are just a few of the events that the mySafeTouch app allows you to receive personalized notifications to alert you with: - Any alarm event - A reminder to arm the system, in case if it is forgotten - A door or window being left open for too long - Arming and disarming notifications, letting you know who and when someone, armed or disarmed the system - Temperature changes of more than a few degrees inside - Someone is attempting to fraudulently login to your system - and so many many more....
Screenshots
Verdict
The clearest difference is rating: Brinks Home at 4.7 against mySafeTouch's 3.8. Brinks Home also leads on ratings volume (20K vs 163). mySafeTouch's advantage is review sentiment (31% vs 17%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Brinks Home holds the better App Store score, 4.7 against 3.8. That said, the two scores are not equally well evidenced: Brinks Home has 20K ratings behind it against 163, so its average is the more settled of the two. Written reviews complicate that: 17% of Brinks Home's written reviews are positive against 31% of mySafeTouch's, so the app with the better star average is not the one people write more warmly about.
Brinks Home ships an update every 3 months, mySafeTouch every 2 months. The most recent releases landed on September 25, 2026 and August 15, 2026 respectively.
| Parameter | Brinks Home | mySafeTouch |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (20K ratings) — better | 3.8 (163 ratings) |
| Positive reviews | 16.5% of reviews | 31.4% of reviews — better |
| Number of ratings | 20K — better | 163 |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, Apple Watch |
| Requires iOS | 17.0 | 17.0 |
| Further details — not scored | ||
| Size | 380 MB | 362 MB |
| Age rating | 4+ | 4+ |
| Developer | Monitronics | Safetouch Inc. |
Customer experience
Brinks Home
mySafeTouch
User reviews
Brinks Home
From 20K App Store ratingsWhat we love
- 🚀 Easy to use
- 🔒 Provides peace of mind
- 👍 Great app and system
Room to improve
- 🐛 Buggy and unreliable
- 🔍 Poor customer service
- 💰 Expensive and not worth the cost
- 🕰️ Long wait times for support
- 📱 App is not user-friendly
mySafeTouch
From 163 App Store ratingsWhat we love
- 👍 Easy to use system
- 🔒 Secure system
- 👍 Great customer support (sometimes)
- 👍 Handy for arming/disarming remotely
- 👍 Good for checking cameras
Room to improve
- 🐛 App is incredibly slow
- 🐛 App never wants to open
- 🐛 Too difficult to navigate
- 🐛 Flooded with errors
- 🐛 Mediocre security products fail
Bugs and requests
Brinks Home
Reported bugs
4 issues- Cameras not recording properly
- Frequent false alarms
- App connection issues
- Inability to manage account details in app
Requested features
5 requests- Ability to customize recording settings
- Longer video clip duration
- Automatic arming/disarming schedules
- Two-way communication for cameras
- Improved mobile app navigation
mySafeTouch
Reported bugs
26 issues- App is incredibly slow
- App takes 30 seconds to 2 minutes to complete functions
- App never wants to open or takes forever to show camera activity
- App is flooded with errors
- App keeps logging you out
Show 21 moreShow fewer
- App is becoming miserable to use
- Two-factor authentication issues with facial recognition/passcode
- Cameras sometimes work and sometimes don't
- Camera spins and buffers
- Alarm doesn't work half the time
- Camera constantly doesn't work, goes offline
- Unable to set up for the first time, password reset loop
- Camera issues, not able to view 24/7 footage
- Weather section shows incorrect area
- App sometimes does not arm
- Apple Watch app stops working/shuts down
- Regular device connection problems
- Unable to successfully change device settings
- Doorbell video won't come up
- Clips missing, doesn't save all triggers
- No option to update WiFi password
- Live video requires constant refreshing
- App can sometimes function at a slow pace
- Cannot find the toolbar
- App doesn't give option to sign up
- Rarely works correctly
Requested features
12 requests- Improve app speed
- Add scheduling features for arming/disarming
- Geo-arming capability
- Panic button in the app
- Snooze function for camera notifications
Show 7 moreShow fewer
- Apple Watch app functionality
- Improve user interface for multiple properties
- Add a user manual
- Allow downloading printed bills
- Constant live video feed without refreshing
- Improve setup function for doorbell
- Option to update WiFi password easily
In-app purchases
Brinks Home
No in-app purchases
mySafeTouch
No in-app purchases
Questions
Is Brinks Home free?
Is mySafeTouch free?
Which has better reviews, Brinks Home or mySafeTouch?
Do Brinks Home or mySafeTouch have ads?
Which is updated more often, Brinks Home or mySafeTouch?
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