Frontpoint vs mySafeTouch
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Frontpoint
Easily monitor and control your home security system from anywhere. Receive real-time alerts, view live video, and manage connected devices like lights and thermostats. Enjoy the simplicity and security of your system on the go.
- Arm and disarm system remotely
- Real-time notifications
- View live/recorded video
- Control smart home devices
- System status updates
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For Frontpoint customers, staying connected to your home has never been easier. Frontpoint’s app keeps you in touch and in control of your Frontpoint system from anywhere using your iPhone or iPad. Monitoring your home no matter where you are is as easy as sending and receiving messages. You’ll get the simplicity and security that Frontpoint is known for, at your fingertips and on the go. Note: This app requires a Frontpoint system and service plan. Feature availability varies based on system, equipment, and service plan. With our mobile app, you can: • Easily arm and disarm your system from anywhere • Receive real-time email, text or push notifications for events that you select • View live or recorded video • Control lights, locks and thermostats • And much more!
mySafeTouch
Control your home security and automation system remotely. Arm/disarm your system, view cameras, manage locks and lights, and adjust thermostats. Receive personalized alerts for various events, ensuring peace of mind and convenience.
- Remote arm/disarm security system
- View live/stored camera footage
- Lock/unlock doors remotely
- Control lights remotely
- Set smart thermostat schedules
- View system history and events
- Personalized event notifications
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SafeTouch Security makes it easier than ever before to access and control your security system and home automation with the NEW, mySafeTouch app. Combined with our two-way voice verification for prioritized police dispatches and crash and smash technology, the mySafeTouch app provides the most interactive and user friendly system on the market. This app is available for Apple iPhone, iPad. The mySafeTouch app allows you to: - Arm and disarm your security system remotely - Access your security cameras to view live or stored footage - Lock or unlock doors, great for house sitters or guests - Turn lights on and off from wherever you are - Set heating and cooling schedules on a smart thermostat to save money on your power bill - View recent system history and events Here are just a few of the events that the mySafeTouch app allows you to receive personalized notifications to alert you with: - Any alarm event - A reminder to arm the system, in case if it is forgotten - A door or window being left open for too long - Arming and disarming notifications, letting you know who and when someone, armed or disarmed the system - Temperature changes of more than a few degrees inside - Someone is attempting to fraudulently login to your system - and so many many more....
Screenshots
Verdict
The clearest difference is rating: Frontpoint at 4.3 against mySafeTouch's 3.8. Frontpoint also leads on ratings volume (4.6K vs 163). mySafeTouch's advantage is review sentiment (31% vs 17%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Frontpoint holds the better App Store score, 4.3 against 3.8. That said, the two scores are not equally well evidenced: Frontpoint has 4.6K ratings behind it against 163, so its average is the more settled of the two. Written reviews complicate that: 17% of Frontpoint's written reviews are positive against 31% of mySafeTouch's, so the app with the better star average is not the one people write more warmly about.
Frontpoint ships an update every 3 months, mySafeTouch every 2 months. The most recent releases landed on September 20, 2026 and August 15, 2026 respectively.
| Parameter | Frontpoint | mySafeTouch |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (4.6K ratings) — better | 3.8 (163 ratings) |
| Positive reviews | 17.2% of reviews | 31.4% of reviews — better |
| Number of ratings | 4.6K — better | 163 |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, Apple Watch |
| Requires iOS | 17.0 | 17.0 |
| Further details — not scored | ||
| Size | 378 MB | 362 MB |
| Age rating | 4+ | 4+ |
| Developer | Frontpoint Security Solutions | Safetouch Inc. |
Customer experience
Frontpoint
mySafeTouch
User reviews
Frontpoint
From 4.6K App Store ratingsWhat we love
- 🚀 Easy to use
- 🔒 Secure system
- 👍 Practical design
- 📸 Good camera quality
- 🔥 Works as designed
Room to improve
- 🐛 Downloading failures
- 🐛 Laggy app
- 🔌 Connectivity issues
- 🔍 Poor customer support
- 🤖 Automation limitations
mySafeTouch
From 163 App Store ratingsWhat we love
- 👍 Easy to use system
- 🔒 Secure system
- 👍 Great customer support (sometimes)
- 👍 Handy for arming/disarming remotely
- 👍 Good for checking cameras
Room to improve
- 🐛 App is incredibly slow
- 🐛 App never wants to open
- 🐛 Too difficult to navigate
- 🐛 Flooded with errors
- 🐛 Mediocre security products fail
Bugs and requests
Frontpoint
Reported bugs
4 issues- Inconsistent sensor status reporting
- Unreliable remote arming/disarming
- Disappearing widgets after iOS updates
- Unresponsive app during critical situations
Requested features
5 requests- Add Apple CarPlay integration
- Improve app navigation and search
- Allow remote sensor management
- Add 24-hour time format option
- Improve app UI and dark mode support
mySafeTouch
Reported bugs
26 issues- App is incredibly slow
- App takes 30 seconds to 2 minutes to complete functions
- App never wants to open or takes forever to show camera activity
- App is flooded with errors
- App keeps logging you out
Show 21 moreShow fewer
- App is becoming miserable to use
- Two-factor authentication issues with facial recognition/passcode
- Cameras sometimes work and sometimes don't
- Camera spins and buffers
- Alarm doesn't work half the time
- Camera constantly doesn't work, goes offline
- Unable to set up for the first time, password reset loop
- Camera issues, not able to view 24/7 footage
- Weather section shows incorrect area
- App sometimes does not arm
- Apple Watch app stops working/shuts down
- Regular device connection problems
- Unable to successfully change device settings
- Doorbell video won't come up
- Clips missing, doesn't save all triggers
- No option to update WiFi password
- Live video requires constant refreshing
- App can sometimes function at a slow pace
- Cannot find the toolbar
- App doesn't give option to sign up
- Rarely works correctly
Requested features
12 requests- Improve app speed
- Add scheduling features for arming/disarming
- Geo-arming capability
- Panic button in the app
- Snooze function for camera notifications
Show 7 moreShow fewer
- Apple Watch app functionality
- Improve user interface for multiple properties
- Add a user manual
- Allow downloading printed bills
- Constant live video feed without refreshing
- Improve setup function for doorbell
- Option to update WiFi password easily
In-app purchases
Frontpoint
No in-app purchases
mySafeTouch
No in-app purchases
Questions
Is Frontpoint free?
Is mySafeTouch free?
Which has better reviews, Frontpoint or mySafeTouch?
Do Frontpoint or mySafeTouch have ads?
Which is updated more often, Frontpoint or mySafeTouch?
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