SimpliSafe Home Security App vs mySafeTouch
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SimpliSafe Home Security App
Control your home security system remotely from your iPhone or iPad. Arm or disarm your system, receive instant alerts, and view a detailed timeline of events. Live video streaming is also available with compatible cameras.
- Remote arm/disarm
- Instant notifications
- Event timeline
- Live video streaming
- System control
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The SimpliSafe Home Security iPhone and iPad app lets you control your SimpliSafe security system from anywhere in the world. Arm and disarm the system, set instant notifications and keep track of everything in an up to the minute timeline. You can even watch and capture live video if you have a SimpliSafe camera.
mySafeTouch
Control your home security and automation system remotely. Arm/disarm your system, view cameras, manage locks and lights, and adjust thermostats. Receive personalized alerts for various events, ensuring peace of mind and convenience.
- Remote arm/disarm security system
- View live/stored camera footage
- Lock/unlock doors remotely
- Control lights remotely
- Set smart thermostat schedules
- View system history and events
- Personalized event notifications
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SafeTouch Security makes it easier than ever before to access and control your security system and home automation with the NEW, mySafeTouch app. Combined with our two-way voice verification for prioritized police dispatches and crash and smash technology, the mySafeTouch app provides the most interactive and user friendly system on the market. This app is available for Apple iPhone, iPad. The mySafeTouch app allows you to: - Arm and disarm your security system remotely - Access your security cameras to view live or stored footage - Lock or unlock doors, great for house sitters or guests - Turn lights on and off from wherever you are - Set heating and cooling schedules on a smart thermostat to save money on your power bill - View recent system history and events Here are just a few of the events that the mySafeTouch app allows you to receive personalized notifications to alert you with: - Any alarm event - A reminder to arm the system, in case if it is forgotten - A door or window being left open for too long - Arming and disarming notifications, letting you know who and when someone, armed or disarmed the system - Temperature changes of more than a few degrees inside - Someone is attempting to fraudulently login to your system - and so many many more....
Screenshots
Verdict
The clearest difference is rating: SimpliSafe Home Security App at 4.8 against mySafeTouch's 3.8. SimpliSafe Home Security App also leads on update cadence (weekly vs every 2 months) and ratings volume (323K vs 163). mySafeTouch's advantage is monetization model (free vs free with in-app purchases). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SimpliSafe Home Security App holds the better App Store score, 4.8 against 3.8. That said, the two scores are not equally well evidenced: SimpliSafe Home Security App has 323K ratings behind it against 163, so its average is the more settled of the two. Written reviews complicate that: 24% of SimpliSafe Home Security App's written reviews are positive against 31% of mySafeTouch's, so the app with the better star average is not the one people write more warmly about.
SimpliSafe Home Security App ships an update weekly, mySafeTouch every 2 months. The most recent releases landed on September 24, 2026 and August 15, 2026 respectively.
| Parameter | SimpliSafe Home Security App | mySafeTouch |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (323K ratings) — better | 3.8 (163 ratings) |
| Positive reviews | 23.8% of reviews | 31.4% of reviews — better |
| Number of ratings | 323K — better | 163 |
| Update frequency | Weekly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #202 — better | — |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, Apple Watch |
| Requires iOS | 17.0 | 17.0 |
| Further details — not scored | ||
| Size | 445 MB | 362 MB |
| Age rating | 4+ | 4+ |
| Developer | SimpliSafe Inc | Safetouch Inc. |
Customer experience
SimpliSafe Home Security App
mySafeTouch
User reviews
SimpliSafe Home Security App
From 323K App Store ratingsWhat we love
- 🚀 Easy to install
- 🔒 Reliable security system
- 👍 Customizable settings
- 🔒 Prompt monitoring response
- 👍 Helpful customer service
Room to improve
- 🐛 App connectivity issues
- 🔋 Battery life concerns
- 💰 Expensive subscription costs
- 🔍 Limited camera functionality
- 🔍 Lack of integration with smart home devices
mySafeTouch
From 163 App Store ratingsWhat we love
- 👍 Easy to use system
- 🔒 Secure system
- 👍 Great customer support (sometimes)
- 👍 Handy for arming/disarming remotely
- 👍 Good for checking cameras
Room to improve
- 🐛 App is incredibly slow
- 🐛 App never wants to open
- 🐛 Too difficult to navigate
- 🐛 Flooded with errors
- 🐛 Mediocre security products fail
Bugs and requests
SimpliSafe Home Security App
Reported bugs
3 issues- Frequent app crashes and login issues
- Sensors going offline or malfunctioning
- Inconsistent camera performance and connectivity
Requested features
4 requests- Option to delete camera recordings
- Geofencing for automatic arming/disarming
- Integration with Apple HomeKit and Google Home
- Customizable sensor settings and zones
mySafeTouch
Reported bugs
26 issues- App is incredibly slow
- App takes 30 seconds to 2 minutes to complete functions
- App never wants to open or takes forever to show camera activity
- App is flooded with errors
- App keeps logging you out
Show 21 moreShow fewer
- App is becoming miserable to use
- Two-factor authentication issues with facial recognition/passcode
- Cameras sometimes work and sometimes don't
- Camera spins and buffers
- Alarm doesn't work half the time
- Camera constantly doesn't work, goes offline
- Unable to set up for the first time, password reset loop
- Camera issues, not able to view 24/7 footage
- Weather section shows incorrect area
- App sometimes does not arm
- Apple Watch app stops working/shuts down
- Regular device connection problems
- Unable to successfully change device settings
- Doorbell video won't come up
- Clips missing, doesn't save all triggers
- No option to update WiFi password
- Live video requires constant refreshing
- App can sometimes function at a slow pace
- Cannot find the toolbar
- App doesn't give option to sign up
- Rarely works correctly
Requested features
12 requests- Improve app speed
- Add scheduling features for arming/disarming
- Geo-arming capability
- Panic button in the app
- Snooze function for camera notifications
Show 7 moreShow fewer
- Apple Watch app functionality
- Improve user interface for multiple properties
- Add a user manual
- Allow downloading printed bills
- Constant live video feed without refreshing
- Improve setup function for doorbell
- Option to update WiFi password easily
In-app purchases
SimpliSafe Home Security App
No in-app purchases
mySafeTouch
No in-app purchases
Questions
Is SimpliSafe Home Security App free?
Is mySafeTouch free?
Which has better reviews, SimpliSafe Home Security App or mySafeTouch?
Do SimpliSafe Home Security App or mySafeTouch have ads?
Which is updated more often, SimpliSafe Home Security App or mySafeTouch?
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