Protection 360® vs HP Support Assistant
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Protection 360®
This app provides comprehensive device support, including live tech assistance, claim filing, and coverage details. It helps users maximize their connected devices with easy access to troubleshooting guides and extra benefits. Registration is required for full functionality.
- Live tech support via call or chat
- File accidental damage or mechanical breakdown claims
- View coverage details and deductible information
- Browse self-help articles and guides
- Access extra benefits
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Protection 360® by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360® by Assurant® lets you: • Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers. • File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions. • View Coverage Details – Access your coverage documents and deductible info, as well as FAQs. • Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides. • Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place. Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.
HP Support Assistant
Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.
- Guided troubleshooters
- Virtual Agent for problem-solving
- Device status monitoring
- Support contact options
- Service Center Locator
- Order replacement parts
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Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads
Screenshots
Verdict
The clearest difference is rating: Protection 360® at 4.5 against HP Support Assistant's 2.2. Protection 360® also leads on ratings volume (58K vs 238) and review sentiment (24% vs 6%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Protection 360® holds the better App Store score, 4.5 against 2.2. That said, the two scores are not equally well evidenced: Protection 360® has 58K ratings behind it against 238, so its average is the more settled of the two. Written reviews point the same way: 24% of Protection 360®'s written reviews are positive against 6% of HP Support Assistant's.
Protection 360® ships an update every 6 weeks, HP Support Assistant every 4 months. The most recent releases landed on November 10, 2026 and November 2, 2026 respectively.
| Parameter | Protection 360® | HP Support Assistant |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (58K ratings) — better | 2.2 (238 ratings) |
| Positive reviews | 24.5% of reviews — better | 6.1% of reviews |
| Number of ratings | 58K — better | 238 |
| Update frequency | Every 6 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 | 15.1 |
| Further details — not scored | ||
| Size | 91 MB | 18 MB |
| Age rating | 4+ | 4+ |
| Developer | T-Mobile | HP Inc. |
Customer experience
Protection 360®
HP Support Assistant
User reviews
Protection 360®
From 58K App Store ratingsWhat we love
- 🚀 Easy to use
- 🚀 Quick claim processing
- 👍 Helpful customer service
Room to improve
- 🐛 App crashes and errors
- 🔥 Unreliable and non-functional
- 💰 Expensive and poor value
- 🤯 Confusing and difficult to navigate
- 🤔 Inconsistent policies and coverage
HP Support Assistant
From 238 App Store ratingsWhat we love
- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes
Room to improve
- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number
Bugs and requests
Protection 360®
Reported bugs
3 issues- App crashes on launch
- Claim submission process not working
- Incorrect device information displayed
Requested features
3 requests- Improve app stability and reliability
- Provide better customer support
- Offer more transparent and fair pricing
HP Support Assistant
Reported bugs
5 issues- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features
Requested features
5 requests- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps
In-app purchases
Protection 360®
No in-app purchases
HP Support Assistant
No in-app purchases
Questions
Is Protection 360® free?
Is HP Support Assistant free?
Which has better reviews, Protection 360® or HP Support Assistant?
Do Protection 360® or HP Support Assistant have ads?
Which is updated more often, Protection 360® or HP Support Assistant?
Other comparisons
