OAK 311 vs Tumble
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
OAK 311
Easily report non-emergency issues in Oakland, California, with photo attachments and GPS location. Track your reports, engage with community submissions, and stay updated on city news and events.
- Report non-emergency issues
- Attach photos to reports
- Automatic or manual GPS location
- Follow and comment on issues
- Receive action notifications
- Connect to city social media
- View city news and events
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OAK 311 makes connecting with the City of Oakland, California easier than ever. You can quickly report non-emergency issues (such as potholes, graffiti, or damaged sidewalks), and even attach a photo of the issue. You can also comment on and follow issues that have been reported by others in Oakland. The exact location of the issue can either be pulled automatically using GPS or adjusted manually. Once submitted, the report will be directly routed to the appropriate department within the City of Oakland and you will be notified when action is taken. Community members can follow and comment on your submission. In addition, the app can be used to connect to the City of Oakland on social media, find out the latest news, check out upcoming events, and more! OAK 311 makes it easier than ever to reach out to the City!
Tumble
Manage your laundry effortlessly with this mobile payment solution. Check machine availability, pay cashless, and get real-time cycle updates. Opt for pickup and delivery for a convenient, on-demand service.
- Mobile payment for laundry
- View machine availability
- Real-time cycle status updates
- Cashless payment options
- On-demand pickup and delivery service
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Tumble makes laundry day easy, seamless or eliminated altogether. Our dual-purpose app gives residents mobile-first functionally from the comfort of their apartment homes. View machine availability, pay totally cashless, and receive real-time cycle status updates. Tap into Tumble Pickup & Delivery to get the fastest on-demand service out there, your laundry picked up, done and delivered to your front door in just hours. Learn more at www.tumble.to and www.jointumble.com. Follow us on social media @TumbleLaundry.
Screenshots
Verdict
The clearest difference is rating: OAK 311 at 4.4 against Tumble's 3.0. OAK 311 also leads on ratings volume (706 vs 105). Tumble's advantage is update cadence (weekly vs every 3 months) and iOS requirement (16.0 vs 18.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
OAK 311 holds the better App Store score, 4.4 against 3.0. That said, the two scores are not equally well evidenced: OAK 311 has 706 ratings behind it against 105, so its average is the more settled of the two. Written reviews complicate that: 31% of OAK 311's written reviews are positive against 32% of Tumble's, so the app with the better star average is not the one people write more warmly about.
OAK 311 ships an update every 3 months, Tumble weekly. Both last shipped on November 13, 2026.
| Parameter | OAK 311 | Tumble |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (706 ratings) — better | 3.0 (105 ratings) |
| Positive reviews | 30.6% of reviews | 32.3% of reviews — better |
| Number of ratings | 706 — better | 105 |
| Update frequency | Every 3 months | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad — better |
| Requires iOS | 18.0 | 16.0 — better |
| Further details — not scored | ||
| Size | 145 MB | 162 MB |
| Age rating | 12+ | 4+ |
| Developer | City of Oakland | Clarified |
Customer experience
OAK 311
Tumble
User reviews
OAK 311
From 706 App Store ratingsWhat we love
- ✅ Successful issue resolution for many users
- 🚀 Quick response times on some reports
- 👍 Easy to use interface for most users
- 🔄 Seamless data migration from previous system
- 🙏 Appreciated by community members
Room to improve
- ⏱️ Extremely slow response times from city
- 🐛 Buggy and crash-prone application
- 😤 Reports closed without action taken
- 🗺️ Poor location detection and city boundary issues
- ❌ No accountability for completed work
Tumble
From 105 App Store ratingsWhat we love
- 🚀 Fast and responsive customer support
- 👍 Easy-to-use app interface
- 💡 Innovative wash-and-fold delivery service
- 🔒 Machine locking feature prevents theft
- ⏱️ Quick turnaround times for laundry delivery
Room to improve
- 🐛 Machines frequently malfunction and go offline
- 💸 Charges users for failed cycles
- 😤 Inadequate machine maintenance and repairs
- 🚫 Inaccurate machine availability status in app
- ⏳ Slow customer support response times
Bugs and requests
OAK 311
Reported bugs
9 issues- Photo selection always uses previous image
- App loses all data when pressing photo button
- Verification code never arrives
- Map feature crashes
- License plate field won't populate
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- App becomes unresponsive during signup
- App freezes when reopening cases with photos
- Network errors preventing report submission
- Incorrect city auto-fill using zip codes
Requested features
7 requests- Tree trimming and low-hanging branch reporting
- Better step-by-step instructions
- Touch ID sign-in capability
- Photo verification by city workers before case closure
- Ability to report duplicate issues in same location
Show 2 moreShow fewer
- Improved error messaging on submission failures
- Case closure functionality by users
Tumble
Reported bugs
15 issues- 10-minute delay before using finished machines
- App fails to process orders randomly
- Machine scanner says 'in use' when machine is empty
- App UI changes inconsistently between sessions
- Payment declined despite sufficient funds
Show 10 moreShow fewer
- Login credentials lost after app update
- Password reset link never received
- App locks users out without recovery options
- Machine status doesn't reflect actual availability
- Machines offline/unable to connect to app
- Cycle timer counts down even when machine is broken
- Machines fail to start after payment processed
- App doesn't keep users logged in
- Slow app download times (over 1 hour)
- Chat support messages marked as 'seen' but never answered
Requested features
11 requests- Cycle completion notifications with sound alerts
- Dark mode for app interface
- Real-time accurate machine availability status
- Phone support option instead of chat-only
- Ability to set default building address
Show 6 moreShow fewer
- Manual card payment option at machines
- Lower minimum deposit requirement (reduce from $10 to $1)
- Out-of-order signs on broken machines
- User profile editor for account settings
- Persistent login sessions
- Ability to pay with quarters/cash
In-app purchases
OAK 311
No in-app purchases
Tumble
No in-app purchases
