Freshcaller vs 800.com
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshcaller
This app provides modern cloud telephony for making and receiving calls conveniently. Manage agent status, view call history with follow-up actions, and handle multiple incoming calls. Convert important calls into tickets for seamless support.
- Make and receive calls
- Manage agent status
- View call history and notes
- Handle multiple incoming calls
- Convert calls to tickets
- Call routing and IVR
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Modern Cloud Telephony Calls: Make and receive calls at your convenience. Agent status: Set your availability by toggling between being online and offline from within the app. My calls: Directly engage with your most recent callers from the list of recent calls Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording. Multiple incoming calls: View all your incoming calls in queue on one single screen Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk. Benefits of Freshdesk Contact Center No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls. One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web. Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard. You can try it out for a period of 21 days.
800.com
This app enables users to manage and utilize their business phone numbers directly from their personal device. It allows for making calls and sending/receiving text messages, ensuring no customer interactions are missed. Users can also access voicemails with live transcriptions and manage multiple numbers and companies within a single interface.
- Manage multiple phone numbers
- Send and receive text messages
- Make and receive calls
- View incoming calls, messages, and voicemails
- Live voicemail transcriptions
- Multimedia messaging support
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The 800.com iOS app allows 800.com users to manage and use their numbers to contact new and existing customers. Make calls and answer text messages from your company number without missing a beat, all from your your personal phone. • Manage multiple phone numbers and companies from one single app. • See incoming messages, calls, and voicemails. • Live transcriptions for your voicemail messages. • Multimedia messaging support.
Screenshots
Verdict
The clearest difference is rating: 800.com at 4.0 against Freshcaller's 3.3. 800.com also leads on review sentiment (45% vs 30%). Freshcaller's advantage is ratings volume (63 vs 17). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
800.com holds the better App Store score, 4.0 against 3.3. Both are backed by a comparable volume of ratings — 63 and 17 respectively. Written reviews point the same way: 30% of Freshcaller's written reviews are positive against 45% of 800.com's.
Both ship on a similar rhythm, roughly every 6 weeks. Both last shipped on October 15, 2026.
| Parameter | Freshcaller | 800.com |
|---|---|---|
| Price | Free | Free |
| Rating | 3.3 (63 ratings) | 4.0 (17 ratings) — better |
| Positive reviews | 30.3% of reviews | 45.5% of reviews — better |
| Number of ratings | 63 — better | 17 |
| Update frequency | Every 6 weeks | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 14.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 39 MB | 75 MB |
| Age rating | 4+ | 4+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | 800.com |
Customer experience
Freshcaller
800.com
In-app purchases
Freshcaller
No in-app purchases
800.com
No in-app purchases
