HelloPackage vs Nuuly
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HelloPackage
Manage your community's package room with ease. Receive notifications for package arrivals, view package images, and gain access to the room. You can also send packages and sign up for service.
- Sign up for service
- Package arrival notifications
- View package pictures
- Gain access to package room
- Send packages
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Use your mobile device to interact with your community’s HelloPackage package room! With the HelloPackage mobile application you can: sign up for service, get notified when packages arrive, see pictures of your packages, gain access to your package room, send packages, and more!
Nuuly
This service allows you to rent six clothing items monthly from a wide selection of brands and styles. Keep your chosen items for the entire month, with laundry and repairs included. You can also purchase items you love at a discount.
- Rent 6 items monthly
- Wide selection of brands and styles
- Keep items for a month
- Laundry and repairs included
- Purchase items at a discount
- Fast, free shipping and returns
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Nuuly is a subscription clothing rental service built to help you get creative with what you wear every day—not just on special occasions. Rent 6 items every month for $98 and choose from 100s of brands and 1000s of styles in sizes XS–5X, including petite, tall + maternity. How it works: * Pick any 6 items—four tops and the same dress in two sizes? Six pairs of jeans? One of everything? It's your call * Keep them all month. Don't worry about laundry or repairs—it's included in the plan * If you fall in love with something, buy it at a discount. Send back the rest + repeat Why you’ll love Nuuly: * Fast, free shipping + returns * No late fees or damage fees—ever * Pause or cancel anytime With the Nuuly app, you can: * Quickly save favorites in your Closet + sort them into Closet Lists * Add styles to your Nuuly quickly + seamlessly * Manage subscription, profile details + rental history with one tap * Purchase favorites: keep one, two or all of your items * Leave reviews for the Nuuly community * Get customizable iOS push notifications for Nuuly news
Screenshots
Verdict
The clearest difference is review sentiment: Nuuly at 64% against HelloPackage's 17%. Nuuly also leads on rating (4.9 vs 3.5) and update cadence (every 8 days vs every 3 months). HelloPackage's advantage is monetization model (free vs subscription) and device support (3 vs 1). On price, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Nuuly holds the better App Store score, 4.9 against 3.5. That said, the two scores are not equally well evidenced: Nuuly has 30K ratings behind it against 52, so its average is the more settled of the two. Written reviews point the same way: 17% of HelloPackage's written reviews are positive against 64% of Nuuly's.
HelloPackage ships an update every 3 months, Nuuly every 8 days. The most recent releases landed on September 29, 2026 and October 3, 2026 respectively.
| Parameter | HelloPackage | Nuuly |
|---|---|---|
| Price | Free | Free |
| Rating | 3.5 (52 ratings) | 4.9 (30K ratings) — better |
| Positive reviews | 16.9% of reviews | 64.2% of reviews — better |
| Number of ratings | 52 | 30K — better |
| Update frequency | Every 3 months | Every 8 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Subscription |
| Best chart rank | — | #182 — better |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 14.0.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 47 MB | 93 MB |
| Age rating | 4+ | 4+ |
| Developer | Package Solutions, Inc. | Nuuly |
Customer experience
HelloPackage
Nuuly
User reviews
HelloPackage
From 52 App Store ratingsWhat we love
- 👍 Easy to use
- 👍 Timely notifications
- 👍 Helpful support when it works
- 👍 Stores delivery history
- 👍 Can request new codes
Room to improve
- 🐛 Login issues
- 🐛 App doesn't load
- 🐛 Packages disappear
- 🐛 Codes don't work
- 🐛 False pickup alerts
Nuuly
From 30K App Store ratingsWhat we love
- 🚀 Great service and clothing selection
- 👍 Convenient and easy to use
- 💡 Allows trying new styles without commitment
- 🌱 Eco-friendly and sustainable
- 🤩 Elevates personal style and confidence
Room to improve
- 🐛 Quality control issues with damaged or worn items
- ⏱️ Slow shipping and long wait times
- 🤔 Limited inventory and item availability
- 📝 Inconsistent customer service experience
- 🔍 Buggy and glitchy app interface
Bugs and requests
HelloPackage
Reported bugs
128 issues- Login issues
- App doesn't load
- Packages disappear
- Codes don't work
- False pickup alerts
Show 123 moreShow fewer
- App is slow
- Inaccurate package info
- Notifications delayed or missing
- Can't sign in
- Website works, app doesn't
- Password reset issues
- App crashes
- Package retrieval is messy
- Can't select carrier
- System tells user they moved wrong package
- No autofill on email
- Null user shown
- Cannot fetch data
- Login failure error
- No way to talk to a person
- Stuck on unable to login
- White screen after login
- App is trash
- Buggy
- Drivers don't log packages
- Chat bot is unhelpful
- Digging through packages
- Drivers dump everything there
- Messy package retrieval
- App doesn't update deliveries
- Unusable app
- Package not listed after notification
- Zero stars
- Notified package arrived, but it wasn't there
- App is a joke
- Continuously logged out
- Incorrect verification code
- Phone number/email not recognized
- App is a headache
- App is a disaster
- Building up in arms
- Creates more issues
- Can't carry all packages
- Accidentally move one on shelf, out of luck
- Package wasn't scanned
- Dig through building's packages myself
- Lost packages
- No proof of delivery
- No notification for delivery
- Shoddy customer service
- Forced to use AI help chat
- Packages don't show up in app
- Doesn't refresh
- Support suggests reinstalling
- One-time access code is a joke
- Physical person needed to open door
- Verbal warning not to touch package
- Feels like a thief
- Waiting in line at leasing office
- Package mountain
- Paid service, doesn't work
- Tough to reach support
- Server error
- Loading screen
- No alerts
- Freezes when logging in
- Can't save password
- Can't get access code
- Can't contact customer support
- Ticket closed without help
- Codes don't work
- Spend extra time getting packages
- Told package was picked up when not
- Face ID quit working
- Website works, app doesn't
- No one to unlock mailroom
- System not productive
- Customer support nonexistent
- Endless loop when signing in
- Developers not investing in app experience
- App is broken
- Face ID option never works
- Cannot reach support via phone
- Website is worse
- Forgot password does nothing
- Customer support is a chat bot
- Package stolen, zero help
- Stopped receiving texts/emails
- Apartments require this crap
- Pay good money for it
- Boxes not where they're supposed to be
- Shelves overfilled
- Packages disappear
- Missing packages
- Robbed
- Extremely slow
- Doesn't allow FaceID
- Terrible overall service
- Password incorrect
- Reset password doesn't work
- Customer service unhelpful
- Inaccurate
- Delayed
- App itself does not work
- Shameful that apartments buy into this
- Codes not up to date
- Garbage system
- No way to get codes through app
- Constantly logs you out
- Condescending, rude, incompetent customer service
- Non-functional
- Worse than prototype
- No direct way to get help
- Notifications sometimes not in list
- Cannot generate access code on app
- Navigation broken, unintuitive, flaky
- Cannot change password on app
- Forgot password renders web UI
- Pathetic box deployed
- App freezes or won't load
- No notifications
- Fee if not picked up
- Aggravating system
- App does nothing
- No 'forgot password' link
- Extremely difficult to retrieve password
- Major failure from developer
- Threatening to charge fees
Requested features
5 requests- Allow password to be saved
- Support for Apple Face ID
- Option to unmask password input
- Dark mode option
- Advanced analytics dashboard
Nuuly
Reported bugs
4 issues- App crashes and freezes
- Images and content not loading properly
- Losing place when navigating back in the app
- Inconsistent behavior across web and mobile platforms
Requested features
5 requests- Ability to exchange or return individual items
- More detailed size and fit information
- Waitlist or notification system for out-of-stock items
- Improved search and filtering capabilities
- Ability to save and organize items in custom closets
In-app purchases
HelloPackage
No in-app purchases
Nuuly
No in-app purchases
