Now Support vs SolarWinds Customer Success

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand. With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​ © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Need help on the go? SolarWinds® Customer Success mobile application is an extension of Solarwinds Customer Portal that gives you quick access to account information and product tools. - Get notified faster with real-time notifications - Access product-specific information including license details, activation keys, release notes, and technical documentation - Create and view support case details, including the status of your reported cases - View basic account information such as linked accounts and switch between account profiles Note: It is required that you have a SolarWinds Customer Portal log in to access the Customer Success mobile app. Some features and functionality are limited within the mobile app and will still require that you access the Customer Portal directly. These features and functionality are not limited to but may include things such as Account Administration, License Renewal, Software Downloads, and Upgrades and License Additions for example.