CaptionCall vs Audien IQ
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CaptionCall
This app provides real-time, live captions for phone calls, enabling deaf and hard-of-hearing individuals to communicate effectively. It offers a free, secure, and private way to make and receive calls with automatic transcription, accessible anywhere with internet service.
- Live call captioning
- Real-time transcription
- Customizable display
- Secure and private
- Use WiFi or mobile data
- Voicemail alerts
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CaptionCall Mobile empowers deaf and hard-of-hearing individuals to make and receive phone calls with instant live captions. CaptionCall Mobile offers captioned phone calls in real-time at no cost to qualified deaf and hard-of-hearing users in an easy-to-use mobile app that integrates seamlessly into daily life and work. Why CaptionCall? No more landlines. CaptionCall Mobile goes where you go, allowing you to make and receive captioned calls from your mobile device anywhere with WiFi or mobile data service. Fast, accurate, and easy, CaptionCall automatically transcribes both sides of your conversation in a customizable easy-to-read format, using advanced voice to text for deaf and hard-of-hearing that is 100% private and secure. Accurate call captions appear in real-time for free-flowing, natural conversation. No cost, ever. As an FCC-approved captioned call service, CaptionCall provides 100% no-cost call captioning to those with qualified hearing loss, thanks to a federally-administered fund. GETTING STARTED WITH CAPTIONCALL MOBILE IS EASY: 1. Install the CaptionCall Mobile app 2. Create an account. You must provide accurate account information to meet federal requirements and enable your service. 3. Receive your new CaptionCall Mobile phone number for making and receiving captioned calls. Or you can continue using your existing phone number and automatically forward them to CaptionCall Mobile on your mobile device or tablet for captioning. 4. Tap “Allow” when asked to grant permissions to CaptionCall Mobile. You'll have quick access to your saved contacts, captioned voicemail and voicemail alerts, and can dial and receive calls from any phone number, just like your regular phone. 5. Use CaptionCall Mobile to start making calls with instant live captions. CaptionCall Mobile is exclusively for people with hearing loss who need captions to use the phone effectively in the United States only. CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: www.Sorenson.com/Legal. Please report any bugs and feedback to Happy calling! Thanks, The CaptionCall Mobile Team
Audien IQ
Control your hearing aid directly from your smartphone. Adjust volume, select hearing profiles, and fine-tune environmental modes for an optimized listening experience.
- Hearing aid control
- Hearing profile selection
- Volume adjustment
- Environmental mode selection
- Noise reduction management
- Transparency settings
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The new Audien IQ app is meant to be used with your Audien Ion Pro or IQ hearing aids. The app provides hearing aid control through your mobile device, including selecting your hearing profile, adjusting volume, selecting environmental modes, and managing noise reduction and transparency settings. The Audien IQ app is an essential part of the Audien Ion Pro or IQ hearing aid experience.
Screenshots
Verdict
The clearest difference is rating: CaptionCall at 4.8 against Audien IQ's 3.6. CaptionCall also leads on ratings volume (3.7K vs 11) and review sentiment (75% vs 50%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
CaptionCall holds the better App Store score, 4.8 against 3.6. That said, the two scores are not equally well evidenced: CaptionCall has 3.7K ratings behind it against 11, so its average is the more settled of the two. Written reviews point the same way: 75% of CaptionCall's written reviews are positive against 50% of Audien IQ's.
CaptionCall ships an update fortnightly, Audien IQ every 6 weeks. The most recent releases landed on October 29, 2026 and October 30, 2026 respectively.
| Parameter | CaptionCall | Audien IQ |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (3.7K ratings) — better | 3.6 (11 ratings) |
| Positive reviews | 74.8% of reviews — better | 50.0% of reviews |
| Number of ratings | 3.7K — better | 11 |
| Update frequency | Fortnightly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple Watch — better | iPhone, iPod |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 111 MB | 71 MB |
| Age rating | 4+ | 4+ |
| Developer | MachineGenius | Audien Hearing |
Customer experience
CaptionCall
Audien IQ
User reviews
CaptionCall
From 3.7K App Store ratingsWhat we love
- 👍 Great captioning quality
- 🚀 Fast and accurate transcription
- 🔓 Ability to use own phone number
- 💡 Saves call transcripts for reference
- 👍 Helpful for hearing-impaired users
Room to improve
- 🐛 Occasional dropped calls
- 🐛 Inconsistent performance
- 🔒 Privacy concerns with personal data
- 🐛 Caller ID issues
- 🐛 Difficulty with voicemail
Audien IQ
From 11 App Store ratingsWhat we love
- 👍 Easy to use and setup
- 👍 User-friendly interface
- 👍 Helpful customer service
- 👍 Great sound quality
- 👍 Affordable price
Room to improve
- 🐛 Frequent connection drops
- 🐛 Fails to connect to case
- 🐛 Difficult to reconnect
- 🐛 Battery drains quickly
- 🐛 App is useless
Bugs and requests
CaptionCall
Reported bugs
3 issues- Login/connection issues
- Captions not showing up during calls
- Keypad blocking captions
Requested features
4 requests- Automatic language detection and switching
- Text-to-speech functionality for mute users
- Customizable tone/volume settings
- Improved integration with phone dialer
Audien IQ
Reported bugs
66 issues- Fails to connect to charging case.
- Connection drops frequently.
- App requires constant resetting/reinstalling.
- Hearing aids need to be reconnected every time the app is launched.
- App occasionally triggers music app.
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- Cannot access device page on iPhone.
- Cannot update hearing profile on iPad without specific setup.
- Bluetooth connection is unstable.
- Streaming is awful, notifications play in hearing aid.
- Constant connected/disconnected announcements.
- Hearing interrupted by notifications and connection announcements.
- App fails to control hearing aids after iOS update.
- Left ear on, right ear off when connected.
- Charging case fails to charge aids.
- Leads crossed in charging case causing other aid to fall out.
- Bluetooth connection takes multiple attempts.
- Connection drops requiring reprogramming.
- Crackling noise near door access badge readers.
- App shows connected but aids are not.
- App freezes.
- App won't stay connected day to day.
- App won't stay connected to hearing aids.
- Aids would not hold a charge for a full day when connected to Bluetooth.
- App says need to charge aids so can't adjust them.
- App is frozen, cannot control hearing aids.
- App won't find devices.
- Disconnects if phone is not nearby.
- Hearing profile sample audio clip barely perceptible.
- Previous app version worked fine.
- Device page of no use except to see charge.
- App needs to be reset constantly.
- App occasionally triggers the music app on my phone.
- App won't stay connected from day to day.
- Neither set of hearing aids will pair after upgrade.
- Bluetooth stinks, will not stay connected.
- App doesn't detect hearing aids.
- App disconnects from hearing aids frequently.
- App failed to control Ion Pro 2.
- App shows connected but no control.
- Got worse after iOS update.
- App disconnects constantly.
- Need to reload aids into charging case to reconnect.
- Phone says connected but cannot control.
- Irritating when one is connected and the other isn't.
- Can't even use it to adjust volume & check battery.
- App won't stay connected.
- App won't stay connected to the hearing aids.
- App may work if Bluetooth is connected, but aids won't hold charge.
- App sucks so bad.
- App won't connect when changing locations.
- App needs to be reset constantly.
- App occasionally triggers the music app on my phone.
- App won't stay connected from day to day.
- App needs serious help.
- App makes the whole experience disappointing.
- App doesn't consistently work.
- Screen message says 'connecting, this won’t take long,' and spins.
- App keeps saying you need to charge the hearing aids.
- App is froze up.
- App still doesn't work after reinstalling.
- Ver 2.0 problem.
- App is virtually useless.
- Required Bluetooth services not found.
- App and hearing aids clearly connected but not according to the app.
- One or both earpieces don’t connect.
- Bluetooth connection is solid.
Requested features
5 requests- Add a hearing test option to help set volume and profile.
- Include short help videos for cleaning, upkeep, and adjustments.
- Improve control over phone calls and streaming.
- Add option to disable notifications playing in hearing aids.
- Improve Bluetooth system for better stability and control.
In-app purchases
CaptionCall
No in-app purchases
Audien IQ
No in-app purchases
