Transcarent vs HHC 24/7
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Transcarent
Access comprehensive health and care services from your mobile device. Get answers to your questions, find trusted doctors, and connect with virtual or in-person medical care 24/7. Manage your health journey with personalized guidance and convenient access to healthcare.
- Personal Health Guide 24/7
- Virtual Doctor Visits (Video/Chat)
- Find In-Network Doctors
- In-Home Medical Care
- Track Health Metrics (Apple Health Sync)
- Healthcare Coverage Answers
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EVERYTHING YOU NEED IN ONE PLACE On your mobile device, anytime, anywhere. Get answers to your healthcare and coverage questions, find high-quality, in-network doctors, and even track your steps and weight* by syncing with Apple Health. YOUR PERSONAL HEALTH GUIDE 24/7 Answers to your questions from people you can trust. Ask your Personal Health Guide any question about your health and care. They will provide you with options, including where you can have your surgery, and will guide you on every step of your health and care journey. We're here for you. CONNECT WITH A DOCTOR IN UNDER 1 MINUTE 24/7 Virtual Doctor Visits. No Copay*. No Cost*. Video or Chat. You choose. HEALTHCARE THAT COMES TO YOU Say goodbye to uncomfortable waiting rooms. Talk to a nurse anytime. See a doctor from the comfort of your couch. You can even get in-person medical care and other treatments you used to get in urgent care facilities, right in the convenience of your home. Download Transcarent to get the health and care experience you deserve. ABOUT TRANSCARENT We believe in putting people in charge of their health and care experiences. Transcarent's easy-to-use solution organizes your complete health and care journey in one place. * Costs may vary depending on your benefits plan * Apple Health integration varies based on your health plan coverage.
HHC 24/7
Access personalized healthcare from virtual providers 24/7, including nights, weekends, and holidays. Connect with a dedicated care team for seamless virtual and in-person medical services, from acute illnesses to chronic condition management.
- 24/7 virtual provider access
- Integrated virtual and in-person care
- Assigned virtual primary care provider
- Dedicated concierge care team
- Same-day acute and primary care
- Chronic condition management
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HHC 24/7 delivers personalized care that fits your lifestyle, with Hartford HealthCare virtual providers available 24/7—nights, weekends, and holidays included. Connect with a Hartford HealthCare provider in minutes or on your schedule, with virtual and in-person interactions fully integrated for an effortless experience. As an extension of the Hartford HealthCare system, patients are assigned a virtual primary care provider along with a dedicated concierge team to help them navigate care. Patients receive same-day acute and primary care, whether you need help with minor illnesses like colds and flus to ongoing chronic condition management for diabetes, asthma, and more.
Screenshots
Verdict
Transcarent and HHC 24/7 both sit at 4.8 stars, but that hides the real split: 62% of HHC 24/7's written reviews are positive against 33% of Transcarent's. Transcarent's advantage is chart position (#188 vs unranked). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.8 for Transcarent against 4.7 for HHC 24/7. Both are backed by a comparable volume of ratings — 2.2K and 1.3K respectively. Written reviews are what separate them: 33% of Transcarent's written reviews are positive against 62% of HHC 24/7's.
Both ship on a similar rhythm, roughly every 9 days. The most recent releases landed on September 25, 2026 and September 28, 2026 respectively.
| Parameter | Transcarent | HHC 24/7 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (2.2K ratings) — better | 4.7 (1.3K ratings) |
| Positive reviews | 33.3% of reviews | 61.5% of reviews — better |
| Number of ratings | 2.2K — better | 1.3K |
| Update frequency | Every 9 days | Every 9 days |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #188 — better | — |
| Devices | iPhone | iPhone, iPad — better |
| Requires iOS | 16.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 291 MB | 178 MB |
| Age rating | 17+ | 17+ |
| Developer | Transcarent | Hartford HealthCare |
Customer experience
Transcarent
HHC 24/7
User reviews
Transcarent
From 2.2K App Store ratingsWhat we love
- 🚀 Fast and easy care
- 👍 Useful for insurance info
- 💡 Efficient healthcare management
- 🚀 Saved a lot of time
- 🚀 Quick prescription and delivery
Room to improve
- 🐛 App crashes constantly
- 🐛 Very buggy and frustrating
- 🐛 App is not user friendly
- 🐛 Invasive data collection
- 🐛 App doesn't work 65% of the time
HHC 24/7
From 1.3K App Store ratingsWhat we love
- 🚀 Quick and efficient visits
- 👍 Empathetic and helpful doctors
- 🚀 Streamlined pre-appointment process
Room to improve
- 🐛 App crashes and freezes
- 🐛 Inability to create account or log in
- 🐛 Unreliable scheduling and appointment management
Bugs and requests
Transcarent
Reported bugs
51 issues- Blocked from logging into the app
- Reset password function does not work
- Forms are constantly missing
- App crashes when searching for prescriptions
- App requires updates that are not available
Show 46 moreShow fewer
- Login issues with phone number and email
- App gets stuck after trying to login
- App requires disabling ad blocker to launch
- App doesn't open
- Scales keep disconnecting
- Login blackouts lasting days
- Delayed password reset codes
- Ignoring phone security warnings because app wasn't updated
- Can't get updated/push messages from providers
- Unable to log in
- App is buggy
- UI is buggy
- App errors out more than it succeeds
- App gets stacked after trying to login
- Search for pharmacy inconsistent
- Search for drugs shows no results
- App is temperamental when trying to upload or fill out questionnaires
- Login issues with phone number and email
- App crashes constantly
- Reset password function does not work
- App requires updates that are not available
- App doesn't work 65% of the time
- Login blackouts lasting days
- Delayed password reset codes
- App is bugged a new way every week
- Uploaded lab results several times yet asked to upload again
- App doesn't function
- Rx search function is not working
- App claims it needs to be updated but has no outstanding updates
- Unable to schedule virtual appointments
- Unable to log in both with phone number and email
- App makes it almost impossible to get real help
- Login issues with face recognition
- App doesn't open on iPhone or iPad
- Can't login or create a new account
- Forgot password function doesn't send emails or texts
- App won't launch unless ad blocker is disabled
- Telehealth NP refused standard treatment
- Updating 98.6 app leads to Transcarent app issues
- Can't login after update
- App gets stuck after trying to login
- App design requires going into program to view messages
- Search for pharmacy inconsistent
- Search for drugs shows no results
- App is temperamental when trying to upload or fill out questionnaires
- Chat format is terrible
Requested features
10 requests- Add insurance card to Apple Wallet
- Improve login process
- Provide real customer service
- Fix missing forms
- Make tech support easily accessible
Show 5 moreShow fewer
- Allow opt-out of data collection
- Improve app stability
- Fix search functionality for pharmacies and drugs
- Offer weekend hours for guides
- Improve chat functionality
HHC 24/7
Reported bugs
3 issues- App crashes when trying to make appointments
- Unable to create an account or log in
- Scheduling issues and lost appointment details
Requested features
3 requests- Improved app stability and reliability
- Better scheduling and appointment management
- Seamless integration with user's medical records
In-app purchases
Transcarent
No in-app purchases
HHC 24/7
No in-app purchases
