UPS vs Informed Delivery® Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
UPS
Manage your shipping and package tracking with a modern, intuitive interface. Gain peace of mind with an unrivalled view into your package's status, anytime and anywhere.
- Easy to learn and master
- Modern, clean, responsive UX
- Game-changing functionality
- Unrivalled package status view
- Ship anytime, anywhere
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The app is easy to learn and easier to master. Its modern, clean and responsive user experience offers game-changing functionality and gives you peace of mind with an unrivalled view into your package’s status. Happy shipping!
Informed Delivery® Mobile
Preview your mail and packages before they arrive with daily notifications. See grayscale images of letter-sized mail and get USPS tracking updates for packages. Interact with digital content linked to your mail.
- Mail and package preview
- Daily digest notifications
- Grayscale mail images
- Digital content interaction
- USPS package tracking
- Delivery status updates
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The Informed Delivery® Mobile application allows you to start your mornings with a preview of your day’s USPS mail and packages. This free app let's you see photos of your mail before it arrives and receive USPS tracking updates. You can use the app to: • Create your account or sign-in with an existing account. • Get daily digest notifications to preview your mail and packages scheduled to arrive soon. • See grayscale images of your mail before it arrives*. Images are of the exterior, address side only of letter sized mail. • Interact with mailer-provided digital content associated with your mail (e.g. - special offers, related links). • Scan eligible tracking numbers or label barcodes to track the status of your inbound or outbound USPS packages. • Get delivery status updates directly to your smartphone. *Images are only provided for letter-sized mailpieces that are processed through USPS’s automated equipment. Mail and packages may not arrive the same day you get a notification – please allow several days for delivery.
Screenshots
Verdict
The clearest difference is review sentiment: Informed Delivery® Mobile at 64% against UPS's 20%. Informed Delivery® Mobile also leads on rating (4.9 vs 4.6). UPS's advantage is update cadence (every 3 weeks vs every 2 months) and ratings volume (1.2M vs 65K). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Informed Delivery® Mobile holds the better App Store score, 4.9 against 4.6. That said, the two scores are not equally well evidenced: UPS has 1.2M ratings behind it against 65K, so its average is the more settled of the two. Written reviews point the same way: 20% of UPS's written reviews are positive against 64% of Informed Delivery® Mobile's.
UPS ships an update every 3 weeks, Informed Delivery® Mobile every 2 months. Both last shipped on October 14, 2026.
| Parameter | UPS | Informed Delivery® Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (1.2M ratings) | 4.9 (65K ratings) — better |
| Positive reviews | 20.3% of reviews | 63.7% of reviews — better |
| Number of ratings | 1.2M — better | 65K |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #15 | #7 — better |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 17.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 188 MB | 144 MB |
| Age rating | 4+ | 4+ |
| Developer | UPS | United States Postal Service |
Customer experience
UPS
Informed Delivery® Mobile
User reviews
UPS
From 1.2M App Store ratingsWhat we love
- 🚀 Convenient package tracking
- 📦 Helpful delivery updates
- 🔒 Secure account setup
- 👍 User-friendly interface
Room to improve
- 🐛 Inaccurate delivery information
- 🚫 Lack of communication from drivers
- ⏱️ Unreliable delivery times
- 🤔 Confusing app features
- 👎 Poor customer service
Informed Delivery® Mobile
From 65K App Store ratingsWhat we love
- 👍 Thoughtfully designed and user-friendly
- 🚀 Efficient and fast app experience
- 💡 Convenient mail and package tracking
- 👍 Smooth and easy login
Room to improve
- 🐛 Address validation issues
- 🐛 Ineligibility for Informed Delivery despite USPS website access
Bugs and requests
UPS
Reported bugs
3 issues- App crashes and freezes
- Login and account issues
- Tracking information not updating properly
Requested features
4 requests- Ability to provide specific delivery instructions
- Real-time driver location tracking
- More granular delivery time estimates
- Seamless integration with other shipping providers
Informed Delivery® Mobile
Reported bugs
2 issues- Address validation issues
- Ineligibility for Informed Delivery despite USPS website access
Requested features
1 request- Restore missing 'Report Missing Mail' feature
In-app purchases
UPS
No in-app purchases
Informed Delivery® Mobile
No in-app purchases
