This company is the worst
I rearranged delivery date, they confirmed via email, I called and they said is not confirmed. Then they do not notify me at all, no email no phone call nothing to notify me when it actually is coming. They say it’s the final delivery attempt. Useless people and useless company
Worthless
The app is fine when if delivers don’t have issues. But it’s worthless to help resolve any issue. It gives you stock responses that would help nobody. It’s a waste of data space.
Missing Package
UPS should be dropping off packages in front of customers apt doors and taking a photo as insurance SO many packages go missing especially when delivered to incorrect buildings and or apts !!!
Delivery sent but not received until 5 days later
The mail package on Saturday the UPS store where I sent it from guaranteed it would be there on Tuesday and it arrived today which is Thursday at 6:30 PM no one was able to help anywhere that I called!! so frustrating
Delivery Attempted?
I donno wtf is going on but my packages aren’t getting dropped off. I’m not happy. I set it on here to leave at the door and made a large cardboard sign that says ups please leave my packages at the door.. you have my permission. But nope.. I just get delivery attempted notifications.. some of us work and can’t sit by the door. I’m away 14 hours a day between my commute and work hours.
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Thank you UPS!
We always appreciate UPS!
Horrible experience
Waiting for a phone from T-Mobile and I want to check stuff on my shipping so they make me download the UPS app then I get locked out of the app because of a pin number so I call the helpline. I wait a half hour for a callback. they call me back and disconnect the phone that happens three times. 90 minutes of waiting for nothing. I try to change my shipping address to my work because it needs a signature and they tell me I can’t because it’s a commercial address absolutely horrible help no customer service. Was on the app for hours plus all the annoying phone calls
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Bad drivers.
I rarely get a UPS delivery and now I’m glad for that. Two packages in a row were delivered two doors down the street. The last one was worth $300. If it wasn’t for good honest neighbors I probably would never have gotten my packages. Also, the drivers never took a picture of the drop off. I have zero faith in UPS drivers after this.
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Garbage
Just like the company.
Never again!!!
Waste of money I get my package delivered a whole week and I spent a lot of money for a business envelope. You guys are pathetic never again. I want my money back..
Thank you
Great delivery!!
Hard to judge
Yea, can’t seem to get into the app. First tells me my email is in use, so I try to reset the password, and that tells me to create an account. If you have an AI decision tree on the backend of this login, might wanna fix it.
And if the user is using their Apple login, why does the app not use the account information, like every other internet place I have to sign into. When you sign in with Apple and Google, the info is already there. And I should not have to connect a social media account to use the UPS app! If I wanted a social media account I’d have one! IF I wanted to connect my SM acct to UPS, should be an option and not mandatory. Better to be a guest on that note, but then I don’t need the app either… Too bad, my driver is cool.
And if the user is using their Apple login, why does the app not use the account information, like every other internet place I have to sign into. When you sign in with Apple and Google, the info is already there. And I should not have to connect a social media account to use the UPS app! If I wanted a social media account I’d have one! IF I wanted to connect my SM acct to UPS, should be an option and not mandatory. Better to be a guest on that note, but then I don’t need the app either… Too bad, my driver is cool.
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Common sense
Would it be so hard for your delivery drivers to make sure package is place at the entrance of the door instead at the end of the porch where everyone can see I got a package delivered or to make sure package doesn’t get wet when raining. Just look at pic a little common sense here would have been good. This is the second time your delivery person does this. Bad service.
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Driver delivered it to the wrong address not even close
Driver delivered it to the wrong address not even close
Obvious Location to Drop Off MISSED
I have a front door/porch that has a wooden box to the right of the door, behind a tall plant. An OBVIOUS place to put my pkgs. And yet, your drivers don’t bother: they put it on the ground at the beginning of my porch, just steps away from the box. They put it on the table left of my door, in full view from the street; or they put it on the ground under that table, again, in full view. It is NOT HARD to take ONE step further to place it on the wooden box, out of view from the street.
We USED to get kind, courteous, deliveries with considerate service that would place the items in that exact spot. Not anymore.
It is getting ridiculous, and merited my notifying you.
We USED to get kind, courteous, deliveries with considerate service that would place the items in that exact spot. Not anymore.
It is getting ridiculous, and merited my notifying you.
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in accurate information
Provides inaccurate information and does not align with what is really happening in the field. Falsifying information and no data integrity.
Delivery
Why is it that half my orders threw UPS are transfered to USPS and the other half are delivered to my house?
Invalid Information
The app often tells me a shipment is delayed, only to have it arrive early. In addition, on an iPhone you cannot copy the shipper name and address to allow for searching.
Frustrated
I’m disabled and the drivers keep leaving packages, some that are coolers with insulin that needs to be kept cool, at the end of my driveway near the road. No other delivery service does this.
The welcome wagon
Our regular driver ; this gentleman and I use this description intentionally, because that is exactly who he is. Courteous , always respectful of my property, and always has time for a kind word.
The Best.
The Best.
