UPS User Reviews

Customer Experience

Positive experience20.5% of reviews
Neutral3.8% of reviews
Negative experience75.7% of reviews

~ Based on 7,672 written reviews from the US App Store.

What users say

Is UPS Safe?

UPS appears safe based on user ratings. AppsHunter Safety Score for UPS is 92/100.

This assessment is based on 1,154,959 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.5% of ratings point to a safe experience
1.7% of ratings suggest some concerns
8.7% of ratings point to a risky experience

~ Based on 1,154,959 App Store ratings for UPS.

Is UPS Legit?

UPS appears to be a legitimate app. AppsHunter Legitimacy Score for UPS is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Parcel delivery

Everything went well.
Fast and efficient.

Easy and detailed tracking system.

It’s a very good tracking system. It shows every movement and stop locations of the package with time and date.

stop asking for reviews

piss off leave me alone

Virtual Assistant Keeps Going in Circles

I tried to report a delivery issue through the UPS app, but the Virtual Assistant repeatedly sent me back to the same menu. Even after selecting “Live agent,” I was not connected to a representative and had to keep restarting the process. Eventually I was only able to request a callback. The app should make it much easier to reach customer service when there is a genuine delivery problem.
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Changing delivery time not working

Tried to change delivery time. Not only was I charged an extra $15, but the system kept erroring out. No option to do a manual pickup at a distribution site.

Poor Service

UPS does a poor job. The app is terrible. Their customer service is terrible. The delivery experience is terrible.

problems that exist

1: Every package of mine needs to be delivered before 11 noon,

Lost Account

U sent the package to my daughter’s old address. I told the agent SPECIFICALLY the CORRECT address.

Can’t register account

I want to instruct the driver to leave this parcel in my shed, trying to sign up and when I enter my address it says it can’t verify my identity??

All over the place

Your new way of trying to make money is kind of ridiculous. You set dates for delivery and then you change them. Then you want me to pay to change the dates again. So you can change the date again. Charge me again. starting to feel like a scam.

Every box

My packages show up open ripped torn smashed with damaged product on the inside

Item not being delivered although app says attempts have been made

Item not being delivered although app says attempts have been made and help chat is useless

Very disappointed. I did not receive my pkg.

Very disappointed, did not get my pkg, bad proof of delivery photo, need my pkg!

Login

I have to login every time because it keeps saying time expired instead of using face scans like it should be doing it turns it off

Drop off collections

My parcel has sat uncollected for two days at the Best One pickup shop after I paid a premium rate for delivery.

Need a review of performance in this matter.

Chucked the boxes over the fence

Driver went down neighbors driveway and literally chucked the boxes over the fence into my backyard. I watched from my upper deck after the noise brought me out as he took the delivery photo 6 times to make it fuzzy enough to hide hie poor job. Lazy as one can get.

I don’t recommend this shipping service

Would never use this stupid company,never on the,always 2-5 days late

Cierren el negocio

Yo sugiero que se dediquen a otra cosa, pero ya no entregar paquetería

Perfect!

Great communication! Easy delivery!

The Greatest

Reliable and Professional