Mark
Delivered my package to the wrong address. Waiting for a response…
Teamwork makes the dreamwork
Super grateful for clear direct coordination for my package today! Excellent time engaging with each representative to make the deliver happen!!
Nice and easy
Nice and easy. The Brown always delivers. Nice and easy
Poor communication
Received text today to say parcel due waited in during times due not received now received text to say coming tomorrow same times will believe when I see it not good expected more from your company
Ugh!
Locked in a vicious cycle of an old account with an old landline as the contact # to verify my identity. Back then we never expected to use this # to verify identity. Now I can’t access the account because the system can’t text a number to me. Also, although we have separate accounts both my husband and I are tied to this phone number. Neither of us can access our accounts. Can’t find a solution. Can’t even set up a new account. UGH!!!
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Website and app
Terrible. Asks for delivery notice- I type that in and it says invalid tracking number. There is no way to get digital signature when the process doesn’t work. Cut and pasted # still a problem. Automated help is no help. No one to contact. “Help us improve” - bull. You have no intention of improving because you know you don’t have to. You make it impossible for the customer to get help. Put fake help blockers in the way.
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Keep it up.
Still needs map link. Otherwise good.
I use to always get my packages
You need to fix your system
My package was not received the day that is supposed to come. UPS dropped the ball once again.
UPS sometime is not reliable
Item missing
They delivered but never shared the photo where they delivered! I missed my item shows delivered and never gonna know where it was delivered. I lost my iPhone one time. I don’t recommend this career. Please go with FedEx or other caring service.
Map Tracking is BAD
When a package is out for delivery, I can see BETTER tracking through my email notifications. One would think (hope) it would be the other way around! I now I am logging OUT of the app and checking the progress on my email notification.
Sign in with Apple doesn’t work
For weeks now it has been impossible to use Sign in with Apple, even though it works on the website. This makes the app useless. The error message unhelpfully just says to try again later. This is just one example of the “we don’t care, we don’t have to” UPS attitude.
Delivery
I’m very frustrated. I’ve been trying to have a package delivered to a UPS access point and received confirmation twice but it wasn’t showing up with the tracking. Spoke to customer service and technical support with no help!
And I can’t even get a nickname to work!
And I can’t even get a nickname to work!
Glitchy
The app is screwed up. Once again proving that screw with something long enough and you will turn it into FUBAR
Stop
To many survey
Not what it used to be
Deliveries are never when they say they will be. Always a weather delay and recently the excuse is also, “receiver lives in a remote area”, which we don’t. Why not say “we only deliver in your area on Thursdays or Fridays”?
The delivery person is always pleasant though!
The delivery person is always pleasant though!
Awful App
Trying to navigate this app to track and change a delivery date is dreadful. I’m going round and round in circles. I was only notified this morning that the parcel was being delivered today and needed a signature. Haven’t been given a delivery window and can’t stay in all day waiting. Have been trying to change the delivery date to Friday but don’t seem to be able to. Not impressed at all.
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Slow collection
It Takes days for parcels to be picked up from the collection point
Delivery
Terrible service , expect you to wait in all day without any updates or contact.
Go onto the app to see limited tracking and no way of contacting anyone.
Far better couriers available.
Go onto the app to see limited tracking and no way of contacting anyone.
Far better couriers available.
Delivery Where??
I keep getting delivery notices and to the wrong address!! Where did you deliver it to?
