good
good
Delivery
Poor service
Decent app
Performs functions well, but needs to be updated to today’s usage standards, including iPhone Duo support.
Suivi livraison difficile
Suivi difficile, pas de mise à jour depuis le 16 octobre et on est rendus au 27 octobre ! Mon paquet est rendu à quelle étape pour ma livraison ?
Worst delivery company
The app doesn’t let you update your delivery address (even though it’s correct) and then refuse to deliver your item, despite the correct address being on there. This is the worst delivery company I have had so many issues previously when them not delivering parcels even they are out for delivery and then just returning them to the seller dispute being in when they are due to be delivered. NEVER USE THEM!
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S Basset
Ups always on time true professional
Package destination
Put the address to where it is being shipped to and town and state
Don’t interrupt me
Automatic one star for interrupting me while I’m working to ask for a review.
Bad experience
horrible service, packages never arrive always have to pay extra for a UPS access point just for the package to be returned to sender
Poor
I cannot find a place on the app to designate a safe place to leave the item if i am out. This is extremely poor.
Aging User Interface
UPS needs to retire. The app is terrible to use. It takes forever to get in touch with customer service, and when you do reach them, they’re in another country and have no idea what’s going on locally.
I would give this 0 stars if I could
The tracking is horrible. They have consistently been telling me that my package will be delivered by a certain time then the day when my package is supposed to be delivered, there's nothing. On top of that, the locations take so long to update. It's been more than a week since I've ordered this package and it's been telling me for the past 3 days it was arriving "earlier" than expected or it was "on the way." where is my package???
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Unusable
Cannot update anything on the app, no updates on where driver is, I was in and no delivery attempted but said it was. Shocking experience twice with this company. No other option offered by seller otherwise would choose another delivery method
Failure to follow Instructions
I gave explicit directions to deliver an overseas package on my enclosed patio after waiting until 5Pm for delivery. They failed.
UPS left before the promised time window
Today UPS gave us a time window of 1:30-5:30 pm a delivery that required my signature. I then scheduled a virtual meeting for my work that would end by 12:30. UPS left a note that they were at my house at a little past noon. Now we have to wait for another 1:30-5:30 time window tomorrow. Very frustrating. Please tell your drivers to stick with the time window. I understand if the driver is running late past the window, but knocking and running before the time window is just rude.
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Package
They can never find my house or address when all other shippers have no issues
Excelente conductor
Hasta la puerta de mi hogar
Ridiculous
UPS is impossible to communicate with
UPS sucks.
That’s all. They are the worst, even more so than FedEx.
Over Night Delivery- NOT SO!!
So sad when I pay for Overnight delivery from CA which have been multiple times and everytime it gets to Louisville, KY it gets DELAYED!! Just recently, Thursday made a purchase and paid for UPS overnight didn’t arrive till Monday due to issue at Louisville, KY. Made another purchase Monday afternoon did overnight UPS and got notified that they had an issue again at Louisville, KY. Again this is not the first two times but more like 6 or 7 times!!!! You would think they would look into what is going on to fix the issue!!!
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