Comparison

Nutshell vs Zendesk Sell

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Nutshell

This mobile CRM platform empowers sales teams to manage leads and close more deals. Access all your contact and lead information, initiate calls and emails, and scan business cards to create new leads on the go. Stay organized with meeting notes and map-based lead visualization.

Highlights
  • View and edit contact/lead info
  • One-tap calls and emails
  • Business card scanning for leads
  • Log meeting and call notes
  • Map view for lead lists
  • Actionable alerts
Features
Read full description

Nutshell is the sneaky powerful CRM and sales automation platform that helps sales teams win more deals. With our native iPhone app, you can stay on top of every lead, whether you’re on a plane, at a client site, or walking into a meeting. Experience the award-winning software that makes it easy for sales reps to focus on their most important opportunities. Download the mobile app now to access the power of Nutshell anywhere! • Instantly view and edit your contact and lead information • Start new calls and emails with just one tap • Create new leads on the go with business card scanning • Quickly log your meeting and call notes • Get mappy! View any lead list or segment on a zoomable, smooth-scrolling map • Receive alerts for anything that needs your attention This app requires a Nutshell account.

About

Zendesk Sell

This sales productivity platform offers a cutting-edge mobile experience for sales teams. It provides essential CRM features alongside mobile-specific tools like communication tracking, email templates with notifications, and geolocation for efficient sales management on the go.

Highlights
  • Communication tracking
  • Email templates with view notifications
  • Geolocation for nearby customers
  • Automatic call logging
  • Mobile reporting
  • Offline access
  • Real-time lead notifications
Read full description

Zendesk Sell is a sales productivity platform that blends usability and intelligence to give you a cutting edge mobile sales experience. Sell not only provides everything that you and your sales team would ever need from a sales app, but also goes above and beyond by adding mobile sales productivity features like communication tracking, email templates with view notifications, geolocation and mobile reporting. With the top rated Sell mobile apps for iPad and iPhone, your sales team will have access to everything they need to be efficient and effective, right in the palm of their hand. Sell provides a fast and secure communication tool that gives you complete pipeline visibility of your team. With a highly usable interface, offline access, and the ability to sync to all of your devices including the web application, Sell is the perfect tool for effectively managing your sales team. The Sell iPhone and iPad apps not only includes amazing mobile features; they include features that translate to providing a great mobile sales experience. In addition to providing a core sales app that includes all of your customer relations management needs, Sell also provides: --MOBILE SALES PRODUCTIVITY-- • Geolocation to view all of your nearby customers on a native map • Email templates for quick, personalized communication • Email view notifications so you know when a message has been opened • Automatic call logging and call outcome tracking • Smart list integration to view your existing smart lists directly on your phone, taking the latest Sell technology with you everywhere • Communication tracking complete with sync functionality --INTELLIGENCE-- • Receive a real-time notification when critical leads, contacts and deals are updated rather than waiting to find out at the weekly sales meeting. • Reporting functionality with a beautifully clear user interface, so that you can see your sales funnel from any angle, and customize the information displayed so that it caters to your needs. Sell is the leading mobile sales app for high performance sales teams on the road. --THE BENEFITS ARE CLEAR-- Why Reps love Sell: -Email templates and view notifications -Auto call logging -Visualize leads, contacts and deals on a map with geolocation Why Managers love Sell: -Complete pipeline visibility for field reps -On the go reporting -Real-time notifications Sell doesn't just get the job done. It provides an experience that makes you productive anytime, anywhere. Download the Zendesk Sell app now for a powerful and intelligent mobile sales experience.

Screenshots

Nutshell4 screens
Zendesk Sell4 screens

Verdict

The call

The clearest difference is rating: Zendesk Sell at 4.6 against Nutshell's 3.2. Zendesk Sell also leads on review sentiment (80% vs 54%) and ratings volume (1.6K vs 90). Nutshell's advantage is in-app purchases (none vs 1) and update cadence (fortnightly vs every 3 months). On price and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Zendesk Sell sells 1 one-off in-app purchase. Nutshell asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Zendesk Sell holds the better App Store score, 4.6 against 3.2. That said, the two scores are not equally well evidenced: Zendesk Sell has 1.6K ratings behind it against 90, so its average is the more settled of the two. Written reviews point the same way: 54% of Nutshell's written reviews are positive against 80% of Zendesk Sell's.

UpkeepUpdate frequency

Nutshell ships an update fortnightly, Zendesk Sell every 3 months. The most recent releases landed on October 29, 2026 and October 21, 2026 respectively.

Scorecard8 real differences · 2 level
Nutshell versus Zendesk Sell: the parameters behind the verdict, then further details
ParameterNutshellZendesk Sell
PriceFreeFree
Rating3.2 (90 ratings)4.6 (1.6K ratings) — better
Positive reviews54.4% of reviews80.4% of reviews — better
Number of ratings901.6K — better
Update frequencyFortnightly — betterEvery 3 months
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS16.413.0 — better
Further details — not scored
Size96 MB91 MB
Age rating4+4+
DeveloperNutshellFuture Simple

Customer experience

Nutshell

All ratings87 ratings
Positive42.5%
Neutral17.2%
Negative40.2%
Written reviews103 reviews
Positive54.4%
Neutral14.6%
Negative31.1%

Zendesk Sell

All ratings1,566 ratings
Positive90.9%
Neutral3.6%
Negative5.5%
Written reviews230 reviews
Positive80.4%
Neutral4.8%
Negative14.8%

User reviews

Nutshell

From 90 App Store ratings

What we love

  • 👍 Intuitive and easy-to-use desktop interface
  • 💰 Affordable pricing compared to competitors
  • 🎯 Powerful pipeline customization and sales tracking
  • 📊 Strong reporting and analytics capabilities
  • 🤖 Meaningful AI features

Room to improve

  • 🐛 Mobile app crashes frequently
  • 📱 Poor iOS app performance and stability
  • 🧭 Difficult navigation and cluttered layout
  • ⏱️ Time-consuming to find features
  • 🚫 No native iPad app support

Zendesk Sell

From 1.6K App Store ratings

What we love

  • 🚀 Powerful CRM features
  • 👍 Intuitive and user-friendly
  • 🗓️ Helpful calendar and task management
  • 💻 Seamless cross-platform experience
  • 🤝 Great for small businesses

Room to improve

  • 🐛 Frequent crashes and bugs
  • 🔍 Weak search functionality
  • 📧 Email integration issues
  • 💰 Pricing concerns after free plan
  • 🕰️ Sync delays and data loss

Bugs and requests

Nutshell

Reported bugs

20 issues
  • App crashes when uploading documents
  • App crashes when recording activities
  • App crashes when adding companies
  • Tasks menu closes app on iPhone
  • Business card capture focus issues
Show 15 more
  • Camera capture full of mistakes
  • Blank screens when scrolling through companies
  • Keyboard disappears after typing one letter in search
  • Unable to complete tasks without crashing
  • App freezes during account creation
  • Unable to make calls from app
  • Unable to open web links from app
  • Lists in map mode not functioning
  • Google Calendar events not visible on iOS
  • Notifications arriving late (6 minutes consistently)
  • App crashes when uploading multiple business cards in succession
  • Unresponsive and slow performance
  • Cannot access Google email login field
  • Email upload functionality broken after payment
  • Data not loading properly

Requested features

16 requests
  • Native iPad app with full feature parity
  • Landscape mode support for iPad/tablet use
  • Full email functionality in mobile app including open tracking
  • Two-way email sync capability
  • Better mobile app UI and navigation
Show 11 more
  • Ability to delete messages from dashboard
  • More mapping capabilities in mobile app
  • Integration with multiple calling apps (Skype, OpenPhone)
  • Custom dashboard metrics with conditional logic
  • Activity logging directly from app
  • Contact import from device contacts
  • Calendar integration and meeting invites
  • Document upload functionality
  • Improved business card capture with better focus
  • Filtering and sorting leads in mobile app
  • Access to help documentation in app

Zendesk Sell

Reported bugs

5 issues
  • Leads not syncing properly
  • Deals disappearing from the app
  • White screen on app launch
  • Signature issues in email integration
  • Inconsistent call and text logs

Requested features

5 requests
  • Customizable sales pipelines
  • Advanced reporting and analytics
  • Improved mobile app performance
  • Better email and calendar integration
  • Ability to edit user-defined fields

In-app purchases

None

Nutshell

No in-app purchases

1 purchases

Zendesk Sell

One-time1
  • Voice Credit$4.99

Questions

Is Nutshell free?
Nutshell is free to download, with no in-app purchases.
Is Zendesk Sell free?
Zendesk Sell is free to download, with in-app purchases available.
Which has better reviews, Nutshell or Zendesk Sell?
Zendesk Sell is rated higher. Nutshell averages 3.2 out of 5 from 90 ratings, while Zendesk Sell averages 4.6 from 1.6K ratings.
Do Nutshell or Zendesk Sell have ads?
Neither Nutshell nor Zendesk Sell shows ads.
Which is updated more often, Nutshell or Zendesk Sell?
Nutshell ships an update fortnightly, and Zendesk Sell every 3 months. Most recently, Nutshell was updated on October 29, 2026 and Zendesk Sell on October 21, 2026.

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