Carbonite Mobile vs EarthLink
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Carbonite Mobile
Access and protect your backed-up files, photos, and documents from your desktop or laptop directly from your mobile device. Securely store precious memories and important information, with the ability to view, share, and save content remotely. Enjoy peace of mind with automatic backups and quick restoration capabilities.
- Remote file access
- Photo and document backup
- File sharing
- Save files to mobile
- Preview backed-up content
- Favorite important files
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With the Carbonite app, you can easily access your files, photos and documents that you’ve backed up with Carbonite Safe® on your desktop or laptop. Protect your photos, files and important documents from disasters or accidents with Carbonite backup and restore. And now with the Carbonite app, you can remotely access everything you’ve backed up. You can easily view, share and save from your mobile device. Our quick restoration and automatic back up gives you the peace of mind that your precious memories and important documents are safe. Why families and individuals love the Carbonite app: • Easily share your backed up photos and documents • Access the files you have on your desktop • Preview what you’ve backed up to make finding things easy • Select favorites to easily access what’s important • Save files and photos directly to your phone This is the companion app that pairs with consumer Carbonite Safe® only.
EarthLink
Manage your EarthLink services, view and pay bills, and upgrade your internet or other features. Get instant support through chat and receive important account updates.
- Account management
- Bill viewing and payment
- Service upgrades
- Live chat support
- Account notifications
- Secure login
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Welcome to EarthLink Connect - your all-in-one portal to effortlessly manage your EarthLink account and services. Getting Started is Effortless: • Secure Login: Use your EarthLink email credentials to access your account with confidence. • Multiple Accounts? No Problem: For checking different accounts, simply log out and re-login. • Optimal Functionality: To experience all the app's features, select "Allow" when prompted for permissions. Why Choose EarthLink Connect? • Easy Management: With a user-friendly interface, easily access and manage your account details. Whether you're updating personal information or checking your billing, EarthLink Connect makes it simple. • Bill Simplified: Never miss a due date again. View, manage, and make secure payments swiftly. Our seamless "bill pay" feature ensures clarity and ease. • Upgrade Services: Want faster internet or added features? Upgrade your services with just a few taps. It's straightforward and hassle-free. • Chat & Support: Need assistance? Connect with our support team directly through the chat feature. EarthLink's renowned support is now more accessible than ever. • Stay Updated: EarthLink Connect provides instant notifications on account updates, ensuring you're always in the loop. • Secure & Trustworthy: As part of the EarthLink family, this app maintains the highest standards of security, ensuring your personal and payment information remains confidential. Join thousands of satisfied EarthLink users. With EarthLink Connect, account management is not just easy; it's a pleasure. Download now and experience the difference.
Screenshots
Verdict
The clearest difference is rating: Carbonite Mobile at 4.4 against EarthLink's 1.9. Carbonite Mobile also leads on review sentiment (37% vs 0%) and ratings volume (1.1K vs 154). EarthLink's advantage is update cadence (every 3 weeks vs every 3 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Carbonite Mobile holds the better App Store score, 4.4 against 1.9. That said, the two scores are not equally well evidenced: Carbonite Mobile has 1.1K ratings behind it against 154, so its average is the more settled of the two. Written reviews point the same way: 37% of Carbonite Mobile's written reviews are positive against 0% of EarthLink's.
Carbonite Mobile ships an update every 3 months, EarthLink every 3 weeks. The most recent releases landed on October 23, 2026 and October 15, 2026 respectively.
| Parameter | Carbonite Mobile | EarthLink |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (1.1K ratings) — better | 1.9 (154 ratings) |
| Positive reviews | 37.3% of reviews — better | 0.0% of reviews |
| Number of ratings | 1.1K — better | 154 |
| Update frequency | Every 3 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.1 — better | 15.6 |
| Further details — not scored | ||
| Size | 43 MB | 46 MB |
| Age rating | 4+ | 4+ |
| Developer | Open Text Inc. | EarthLink LLC |
Customer experience
Carbonite Mobile
EarthLink
User reviews
Carbonite Mobile
From 1.1K App Store ratingsWhat we love
- 🚀 Fast and efficient
- 👍 Easy to use
- 💡 Useful remote access to files
Room to improve
- 🐛 Frequent crashes and bugs
- 🔍 Lack of search functionality
- 📁 Unable to view or open certain file types
- 🔒 Security concerns with auto-login
EarthLink
From 154 App Store ratingsWhat we love
- 👍 Latest app update fixes login issues
- 👍 App features now work upon first glance
Room to improve
- 👎 Terrible internet speeds
- 👎 Inconsistent and unreliable service
- 👎 Misleading sales tactics
- 👎 High prices for poor service
- 👎 Non-functional apps
Bugs and requests
Carbonite Mobile
Reported bugs
4 issues- App crashes when browsing folders
- Unable to log in or access files
- Slow loading and performance issues
- Incompatibility with newer iOS versions
Requested features
4 requests- Add search functionality
- Improve file previewing capabilities
- Implement passcode/biometric security
- Optimize for larger screens (iPad)
EarthLink
Reported bugs
23 issues- App crashes on opening
- Login issues
- Credentials incorrect
- Cannot register
- Cannot create account
Show 18 moreShow fewer
- Cannot change password
- Verification code issues
- App freezes
- App unresponsive
- App laggy
- Email not delivered
- Email app broken
- App requires re-login
- App screens poorly formatted
- Text overlapping/disappearing
- App size incorrect for device
- Cannot access webmail
- Service chat not working on iOS
- App requires autopay
- Router not arriving
- Router not working
- Internet shuts off at midnight
- Cannot use microphone feature
Requested features
11 requests- Improve app design and usability
- Fix app compatibility issues
- Allow users to choose notification permissions
- Retain user credentials after logging out
- Improve customer support responsiveness and effectiveness
Show 6 moreShow fewer
- Provide clear communication about product changes
- Fix email app functionality
- Return to previous app version that worked well
- Allow users to link to autofill passwords
- Fix app size for different devices
- Allow users to access webmail through the app
In-app purchases
Carbonite Mobile
No in-app purchases
EarthLink
No in-app purchases
Questions
Is Carbonite Mobile free?
Is EarthLink free?
Which has better reviews, Carbonite Mobile or EarthLink?
Do Carbonite Mobile or EarthLink have ads?
Which is updated more often, Carbonite Mobile or EarthLink?
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