Comparison

Carbonite Mobile vs EarthLink

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Carbonite Mobile

Access and protect your backed-up files, photos, and documents from your desktop or laptop directly from your mobile device. Securely store precious memories and important information, with the ability to view, share, and save content remotely. Enjoy peace of mind with automatic backups and quick restoration capabilities.

Highlights
  • Remote file access
  • Photo and document backup
  • File sharing
  • Save files to mobile
  • Preview backed-up content
  • Favorite important files
Features
Read full description

With the Carbonite app, you can easily access your files, photos and documents that you’ve backed up with Carbonite Safe® on your desktop or laptop. Protect your photos, files and important documents from disasters or accidents with Carbonite backup and restore. And now with the Carbonite app, you can remotely access everything you’ve backed up. You can easily view, share and save from your mobile device. Our quick restoration and automatic back up gives you the peace of mind that your precious memories and important documents are safe. Why families and individuals love the Carbonite app: • Easily share your backed up photos and documents • Access the files you have on your desktop • Preview what you’ve backed up to make finding things easy • Select favorites to easily access what’s important • Save files and photos directly to your phone This is the companion app that pairs with consumer Carbonite Safe® only.

About

EarthLink

Manage your EarthLink services, view and pay bills, and upgrade your internet or other features. Get instant support through chat and receive important account updates.

Highlights
  • Account management
  • Bill viewing and payment
  • Service upgrades
  • Live chat support
  • Account notifications
  • Secure login
Features
Read full description

Welcome to EarthLink Connect - your all-in-one portal to effortlessly manage your EarthLink account and services.  Getting Started is Effortless:   • Secure Login: Use your EarthLink email credentials to access your account with confidence.   • Multiple Accounts? No Problem: For checking different accounts, simply log out and re-login.   • Optimal Functionality: To experience all the app's features, select "Allow" when prompted for permissions.  Why Choose EarthLink Connect?   • Easy Management: With a user-friendly interface, easily access and manage your account details. Whether you're updating personal information or checking your billing, EarthLink Connect makes it simple.  • Bill Simplified: Never miss a due date again. View, manage, and make secure payments swiftly. Our seamless "bill pay" feature ensures clarity and ease.  • Upgrade Services: Want faster internet or added features? Upgrade your services with just a few taps. It's straightforward and hassle-free.  • Chat & Support: Need assistance? Connect with our support team directly through the chat feature. EarthLink's renowned support is now more accessible than ever.  • Stay Updated: EarthLink Connect provides instant notifications on account updates, ensuring you're always in the loop.  • Secure & Trustworthy: As part of the EarthLink family, this app maintains the highest standards of security, ensuring your personal and payment information remains confidential.  Join thousands of satisfied EarthLink users. With EarthLink Connect, account management is not just easy; it's a pleasure. Download now and experience the difference.

Screenshots

Carbonite Mobile4 screens
EarthLink4 screens

Verdict

The call

The clearest difference is rating: Carbonite Mobile at 4.4 against EarthLink's 1.9. Carbonite Mobile also leads on review sentiment (37% vs 0%) and ratings volume (1.1K vs 154). EarthLink's advantage is update cadence (every 3 weeks vs every 3 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Carbonite Mobile holds the better App Store score, 4.4 against 1.9. That said, the two scores are not equally well evidenced: Carbonite Mobile has 1.1K ratings behind it against 154, so its average is the more settled of the two. Written reviews point the same way: 37% of Carbonite Mobile's written reviews are positive against 0% of EarthLink's.

UpkeepUpdate frequency

Carbonite Mobile ships an update every 3 months, EarthLink every 3 weeks. The most recent releases landed on October 23, 2026 and October 15, 2026 respectively.

Scorecard4 real differences · 6 level
Carbonite Mobile versus EarthLink: the parameters behind the verdict, then further details
ParameterCarbonite MobileEarthLink
PriceFreeFree
Rating4.4 (1.1K ratings) — better1.9 (154 ratings)
Positive reviews37.3% of reviews — better0.0% of reviews
Number of ratings1.1K — better154
Update frequencyEvery 3 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.1 — better15.6
Further details — not scored
Size43 MB46 MB
Age rating4+4+
DeveloperOpen Text Inc.EarthLink LLC

Customer experience

Carbonite Mobile

All ratings1,109 ratings
Positive85.4%
Neutral2.8%
Negative11.8%
Written reviews177 reviews
Positive37.3%
Neutral8.5%
Negative54.2%

EarthLink

All ratings154 ratings
Positive18.8%
Neutral7.1%
Negative74.0%
Written reviews56 reviews
Positive0.0%
Neutral7.1%
Negative92.9%

User reviews

Carbonite Mobile

From 1.1K App Store ratings

What we love

  • 🚀 Fast and efficient
  • 👍 Easy to use
  • 💡 Useful remote access to files

Room to improve

  • 🐛 Frequent crashes and bugs
  • 🔍 Lack of search functionality
  • 📁 Unable to view or open certain file types
  • 🔒 Security concerns with auto-login

EarthLink

From 154 App Store ratings

What we love

  • 👍 Latest app update fixes login issues
  • 👍 App features now work upon first glance

Room to improve

  • 👎 Terrible internet speeds
  • 👎 Inconsistent and unreliable service
  • 👎 Misleading sales tactics
  • 👎 High prices for poor service
  • 👎 Non-functional apps

Bugs and requests

Carbonite Mobile

Reported bugs

4 issues
  • App crashes when browsing folders
  • Unable to log in or access files
  • Slow loading and performance issues
  • Incompatibility with newer iOS versions

Requested features

4 requests
  • Add search functionality
  • Improve file previewing capabilities
  • Implement passcode/biometric security
  • Optimize for larger screens (iPad)

EarthLink

Reported bugs

23 issues
  • App crashes on opening
  • Login issues
  • Credentials incorrect
  • Cannot register
  • Cannot create account
Show 18 more
  • Cannot change password
  • Verification code issues
  • App freezes
  • App unresponsive
  • App laggy
  • Email not delivered
  • Email app broken
  • App requires re-login
  • App screens poorly formatted
  • Text overlapping/disappearing
  • App size incorrect for device
  • Cannot access webmail
  • Service chat not working on iOS
  • App requires autopay
  • Router not arriving
  • Router not working
  • Internet shuts off at midnight
  • Cannot use microphone feature

Requested features

11 requests
  • Improve app design and usability
  • Fix app compatibility issues
  • Allow users to choose notification permissions
  • Retain user credentials after logging out
  • Improve customer support responsiveness and effectiveness
Show 6 more
  • Provide clear communication about product changes
  • Fix email app functionality
  • Return to previous app version that worked well
  • Allow users to link to autofill passwords
  • Fix app size for different devices
  • Allow users to access webmail through the app

In-app purchases

None

Carbonite Mobile

No in-app purchases

None

EarthLink

No in-app purchases

Questions

Is Carbonite Mobile free?
Carbonite Mobile is free to download, with no in-app purchases.
Is EarthLink free?
EarthLink is free to download, with no in-app purchases.
Which has better reviews, Carbonite Mobile or EarthLink?
Carbonite Mobile is rated higher. Carbonite Mobile averages 4.4 out of 5 from 1.1K ratings, while EarthLink averages 1.9 from 154 ratings.
Do Carbonite Mobile or EarthLink have ads?
Neither Carbonite Mobile nor EarthLink shows ads.
Which is updated more often, Carbonite Mobile or EarthLink?
Carbonite Mobile ships an update every 3 months, and EarthLink every 3 weeks. Most recently, Carbonite Mobile was updated on October 23, 2026 and EarthLink on October 15, 2026.

Other comparisons