Comparison

311 Riverside vs SmartStop Self Storage

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

311 Riverside

Submit service requests for city issues like clogged drains or graffiti. Track the status of your requests and pay utility bills directly through the app. An account is recommended for full functionality.

Highlights
  • Submit service requests
  • Track request status
  • Pay utility bills
  • View submitted requests
  • Create user account
  • Submit photos with requests
Features
Read full description

Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app. IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response. LOG IN We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission. PHOTO TIPS If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident. We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving. This app is free from the City of Riverside but your carrier may charge standards rates for use of data.

About

SmartStop Self Storage

Manage your self-storage account with ease. Access facilities, make payments, rent new units, and organize your belongings. Get directions and support all within the app.

Highlights
  • Facility access via app
  • Account balance check
  • Secure payment processing
  • Link multiple storage units
  • Add notes to storage units
  • Rent additional units
  • Biometric login
Features
Read full description

SmartStop is committed to providing the best for your self-storage needs. Now, The SmartStop Self Storage App can make your self-storage experience even more seamless and convenient! The SmartStop Mobile App allows you to manage your account, easily gain access to gates, doors, elevators, etc., make payments on your storage, and even rent additional storage space as you need it. You can access many of the key features from your personal dashboard: - Gain access to location gates, doors, elevators and loading areas with the touch of a button. - Check your outstanding balance on your account at any time. - Securely make payments on your account and access your payment history. - Link all of your SmartStop self-storage units to your App for added convenience managing your account. - Add notes to each of your storage units to help you stay organized and know what you have stored within your units. - Make paying your account easier by signing up for SmartPay in the App. - Get Directions to your SmartStop facility right from the App. No need to look it up the location online. - Easy access to support, FAQ's or contact us for assistance directly from the App. - Rent additional units when you need additional storage and so much more! - Login easily using your biometric profile.

Screenshots

311 Riverside4 screens
SmartStop Self Storage4 screens

Verdict

The call

The clearest difference is rating: 311 Riverside at 4.5 against SmartStop Self Storage's 2.7. 311 Riverside also leads on ratings volume (2.7K vs 22) and review sentiment (43% vs 29%). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

311 Riverside holds the better App Store score, 4.5 against 2.7. That said, the two scores are not equally well evidenced: 311 Riverside has 2.7K ratings behind it against 22, so its average is the more settled of the two. Written reviews point the same way: 43% of 311 Riverside's written reviews are positive against 29% of SmartStop Self Storage's.

UpkeepUpdate frequency

311 Riverside ships an update every 2 months, SmartStop Self Storage every 6 weeks. Both last shipped on September 26, 2026.

Scorecard4 real differences · 6 level
311 Riverside versus SmartStop Self Storage: the parameters behind the verdict, then further details
Parameter311 RiversideSmartStop Self Storage
PriceFreeFree
Rating4.5 (2.7K ratings) — better2.7 (22 ratings)
Positive reviews43.4% of reviews — better28.6% of reviews
Number of ratings2.7K — better22
Update frequencyEvery 2 monthsEvery 6 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPod
Requires iOS10.0 — better15.6
Further details — not scored
Size88 MB43 MB
Age rating4+4+
DeveloperCity of RiversideSmartstop Self Storage Reit, Inc.

Customer experience

311 Riverside

All ratings2,673 ratings
Positive86.6%
Neutral5.1%
Negative8.3%
Written reviews99 reviews
Positive43.4%
Neutral11.1%
Negative45.5%

SmartStop Self Storage

All ratings22 ratings
Positive40.9%
Neutral0.0%
Negative59.1%
Written reviews21 reviews
Positive28.6%
Neutral0.0%
Negative71.4%

Bugs and requests

311 Riverside

Reported bugs

5 issues
  • App crashes when trying to take or upload photos
  • Login issues, requiring repeated logins
  • Address verification problems, even for valid addresses
  • Inability to submit requests due to various errors
  • Text fields not displaying properly

Requested features

5 requests
  • Ability to edit or add notes to open requests
  • Automatic login or Face ID support
  • Confirmation screen after submitting requests
  • Better address recognition and location services
  • Improved communication on request status and resolution

SmartStop Self Storage

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

311 Riverside

No in-app purchases

None

SmartStop Self Storage

No in-app purchases

Questions

Is 311 Riverside free?
311 Riverside is free to download, with no in-app purchases.
Is SmartStop Self Storage free?
SmartStop Self Storage is free to download, with no in-app purchases.
Which has better reviews, 311 Riverside or SmartStop Self Storage?
311 Riverside is rated higher. 311 Riverside averages 4.5 out of 5 from 2.7K ratings, while SmartStop Self Storage averages 2.7 from 22 ratings.
Do 311 Riverside or SmartStop Self Storage have ads?
Neither 311 Riverside nor SmartStop Self Storage shows ads.
Which is updated more often, 311 Riverside or SmartStop Self Storage?
311 Riverside ships an update every 2 months, and SmartStop Self Storage every 6 weeks. Most recently, 311 Riverside was updated on September 26, 2026 and SmartStop Self Storage on September 26, 2026.

Other comparisons