My Shelter App vs Auto Assistant
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Shelter App
Manage your insurance policies and access important documents. This app allows Shelter Insurance customers to view policy details, track payments, and access ID cards. It also provides quick access to roadside assistance and your agent's contact information.
- Biometric login
- Manage insurance account
- View policy details and documents
- Track and schedule payments
- Access ID cards
- Request roadside assistance
- Agent contact information
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This app is specifically designed for Shelter Insurance® customers. We are committed to keeping you connected with the information you need, when you need it. You have the option to use a biometric login to get instant access to your My Shelter account, request roadside assistance and more: • Manage your account • See policy details, coverages and important documents • View payment history, upcoming payments or even schedule a payment • Access your ID cards (view, save, share and more) • Your agent’s contact information
Auto Assistant
Access electronic copies of your vehicle's registration and insurance. Easily renew your registration, receive expiration reminders, and get notified about vehicle recalls. This app is specifically for vehicles registered in Tennessee.
- Electronic proof of registration
- Electronic proof of insurance
- Registration renewal
- Expiration notifications
- Vehicle recall alerts
- Manage multiple vehicles
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Auto Assistant provides instant access to an electronic copy of your vehicle's registration and proof of insurance. No more shuffling through your glove box for that missing or expired paperwork, with Auto Assistant, your information is just a click away! With direct integration with your County Clerk’s office, Auto Assistant allows you to easily renew your registration and receive reminder notifications prior to your vehicle's registration expiring. But wait, there’s more! Auto Assistant even tracks and manages recall alerts for your vehicle and will inform you of a vehicle recall. Auto Assistant works for any vehicle currently registered in the State of Tennessee. Features: - Present electronic proof of registration - Present electronic proof of insurance - Renew your registration with ease - Receive notifications of expiring vehicle registrations - Receive information on vehicle recalls - Save multiple vehicles
Screenshots
Verdict
The clearest difference is rating: My Shelter App at 3.4 against Auto Assistant's 1.2. My Shelter App also leads on update cadence (every 2 months vs every 9 months) and review sentiment (16% vs 4%). Auto Assistant's advantage is ratings volume (714 vs 50) and iOS requirement (11.0 vs 14.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My Shelter App holds the better App Store score, 3.4 against 1.2. That said, the two scores are not equally well evidenced: Auto Assistant has 714 ratings behind it against 50, so its average is the more settled of the two. Written reviews point the same way: 16% of My Shelter App's written reviews are positive against 4% of Auto Assistant's.
My Shelter App ships an update every 2 months, Auto Assistant every 9 months. The most recent releases landed on October 14, 2026 and October 15, 2026 respectively.
| Parameter | My Shelter App | Auto Assistant |
|---|---|---|
| Price | Free | Free |
| Rating | 3.4 (50 ratings) — better | 1.2 (714 ratings) |
| Positive reviews | 16.4% of reviews — better | 3.7% of reviews |
| Number of ratings | 50 | 714 — better |
| Update frequency | Every 2 months — better | Every 9 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 14.0 | 11.0 — better |
| Further details — not scored | ||
| Size | 33 MB | 27 MB |
| Age rating | 4+ | 4+ |
| Developer | Shelter Mutual Insurance Company® | Business Information Systems |
Customer experience
My Shelter App
Auto Assistant
User reviews
My Shelter App
From 50 App Store ratingsWhat we love
- 👍 Great insurance rates
- 👍 Convenient access to policies
- 👍 App used to be reliable
- 👍 Useful accident checklist feature
Room to improve
- 🐛 App crashes frequently
- 🐛 App freezes often
- 🐛 Login issues are common
- 🐛 Outdated interface
- 🐛 Missing essential features
Auto Assistant
From 714 App Store ratingsWhat we love
- 🚀 Worked perfectly
- 👍 Convenient way to renew registration
- 🔍 Able to see vehicle recalls
Room to improve
- 🐛 Unable to create account
- 🐛 Cannot add payment method or renew registration
- 🐛 Inconsistent functionality across devices
- 🔒 Security concerns with other users' data visible
- 💤 App no longer maintained or updated
Bugs and requests
My Shelter App
Reported bugs
17 issues- App crashes and loses info during claims
- App freezes when trying to update credit card info
- Payment bug causing accounts to go delinquent
- Login issues: incorrect credentials, fields not showing input
- App crashes during claim report submission
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- Cannot see account ID or password in dark mode
- Cannot pay bills due to unreadable text in dark mode
- Login fields are blacked out or don't show input
- App crashes when navigating between tabs
- App shows lapsed policies incorrectly
- Cannot view or print ID cards
- ID cards not stored on phone or show incorrect expiration dates
- App fails to submit claims
- Error message: 'An error occurred while connecting to services.'
- Black box covering policy list on iPad
- Cannot select fields to describe claim details
- Misspelled word 'descibe' in claim description field
Requested features
12 requests- Add ID cards to Apple Wallet
- Set up payment reminders/alerts
- Add/remove vehicles or drivers
- Support for iPhone X/X Max screen
- Touch ID/Face ID login
Show 7 moreShow fewer
- Dark mode support
- Display agent contact information
- Ability to update bank draft information
- Ability to update personal/profile info
- More modern UI/UX
- Improve password requirements
- Add all 50 states to credit card payment screen
Auto Assistant
Reported bugs
4 issues- Cannot add vehicle information
- Errors when trying to renew registration
- Apple Wallet integration not functioning
- Inconsistent email address validation
Requested features
4 requests- Add support for VIN instead of title number
- Implement secure login and account management
- Improve user instructions and onboarding
- Provide in-app support and contact options
In-app purchases
My Shelter App
No in-app purchases
Auto Assistant
No in-app purchases
Questions
Is My Shelter App free?
Is Auto Assistant free?
Which has better reviews, My Shelter App or Auto Assistant?
Do My Shelter App or Auto Assistant have ads?
Which is updated more often, My Shelter App or Auto Assistant?
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