Comparison

My Shelter App vs Auto Assistant

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

My Shelter App

Manage your insurance policies and access important documents. This app allows Shelter Insurance customers to view policy details, track payments, and access ID cards. It also provides quick access to roadside assistance and your agent's contact information.

Highlights
  • Biometric login
  • Manage insurance account
  • View policy details and documents
  • Track and schedule payments
  • Access ID cards
  • Request roadside assistance
  • Agent contact information
Features
Read full description

This app is specifically designed for Shelter Insurance® customers. We are committed to keeping you connected with the information you need, when you need it. You have the option to use a biometric login to get instant access to your My Shelter account, request roadside assistance and more: • Manage your account • See policy details, coverages and important documents • View payment history, upcoming payments or even schedule a payment • Access your ID cards (view, save, share and more) • Your agent’s contact information

About

Auto Assistant

Access electronic copies of your vehicle's registration and insurance. Easily renew your registration, receive expiration reminders, and get notified about vehicle recalls. This app is specifically for vehicles registered in Tennessee.

Highlights
  • Electronic proof of registration
  • Electronic proof of insurance
  • Registration renewal
  • Expiration notifications
  • Vehicle recall alerts
  • Manage multiple vehicles
Features
Read full description

Auto Assistant provides instant access to an electronic copy of your vehicle's registration and proof of insurance. No more shuffling through your glove box for that missing or expired paperwork, with Auto Assistant, your information is just a click away! With direct integration with your County Clerk’s office, Auto Assistant allows you to easily renew your registration and receive reminder notifications prior to your vehicle's registration expiring. But wait, there’s more! Auto Assistant even tracks and manages recall alerts for your vehicle and will inform you of a vehicle recall. Auto Assistant works for any vehicle currently registered in the State of Tennessee. Features: - Present electronic proof of registration - Present electronic proof of insurance - Renew your registration with ease - Receive notifications of expiring vehicle registrations - Receive information on vehicle recalls - Save multiple vehicles

Screenshots

My Shelter App4 screens
Auto Assistant4 screens

Verdict

The call

The clearest difference is rating: My Shelter App at 3.4 against Auto Assistant's 1.2. My Shelter App also leads on update cadence (every 2 months vs every 9 months) and review sentiment (16% vs 4%). Auto Assistant's advantage is ratings volume (714 vs 50) and iOS requirement (11.0 vs 14.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

My Shelter App holds the better App Store score, 3.4 against 1.2. That said, the two scores are not equally well evidenced: Auto Assistant has 714 ratings behind it against 50, so its average is the more settled of the two. Written reviews point the same way: 16% of My Shelter App's written reviews are positive against 4% of Auto Assistant's.

UpkeepUpdate frequency

My Shelter App ships an update every 2 months, Auto Assistant every 9 months. The most recent releases landed on October 14, 2026 and October 15, 2026 respectively.

Scorecard5 real differences · 5 level
My Shelter App versus Auto Assistant: the parameters behind the verdict, then further details
ParameterMy Shelter AppAuto Assistant
PriceFreeFree
Rating3.4 (50 ratings) — better1.2 (714 ratings)
Positive reviews16.4% of reviews — better3.7% of reviews
Number of ratings50714 — better
Update frequencyEvery 2 months — betterEvery 9 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS14.011.0 — better
Further details — not scored
Size33 MB27 MB
Age rating4+4+
DeveloperShelter Mutual Insurance Company®Business Information Systems

Customer experience

My Shelter App

All ratings50 ratings
Positive58.0%
Neutral6.0%
Negative36.0%
Written reviews73 reviews
Positive16.4%
Neutral6.8%
Negative76.7%

Auto Assistant

All ratings714 ratings
Positive4.3%
Neutral2.1%
Negative93.6%
Written reviews323 reviews
Positive3.7%
Neutral2.2%
Negative94.1%

User reviews

My Shelter App

From 50 App Store ratings

What we love

  • 👍 Great insurance rates
  • 👍 Convenient access to policies
  • 👍 App used to be reliable
  • 👍 Useful accident checklist feature

Room to improve

  • 🐛 App crashes frequently
  • 🐛 App freezes often
  • 🐛 Login issues are common
  • 🐛 Outdated interface
  • 🐛 Missing essential features

Auto Assistant

From 714 App Store ratings

What we love

  • 🚀 Worked perfectly
  • 👍 Convenient way to renew registration
  • 🔍 Able to see vehicle recalls

Room to improve

  • 🐛 Unable to create account
  • 🐛 Cannot add payment method or renew registration
  • 🐛 Inconsistent functionality across devices
  • 🔒 Security concerns with other users' data visible
  • 💤 App no longer maintained or updated

Bugs and requests

My Shelter App

Reported bugs

17 issues
  • App crashes and loses info during claims
  • App freezes when trying to update credit card info
  • Payment bug causing accounts to go delinquent
  • Login issues: incorrect credentials, fields not showing input
  • App crashes during claim report submission
Show 12 more
  • Cannot see account ID or password in dark mode
  • Cannot pay bills due to unreadable text in dark mode
  • Login fields are blacked out or don't show input
  • App crashes when navigating between tabs
  • App shows lapsed policies incorrectly
  • Cannot view or print ID cards
  • ID cards not stored on phone or show incorrect expiration dates
  • App fails to submit claims
  • Error message: 'An error occurred while connecting to services.'
  • Black box covering policy list on iPad
  • Cannot select fields to describe claim details
  • Misspelled word 'descibe' in claim description field

Requested features

12 requests
  • Add ID cards to Apple Wallet
  • Set up payment reminders/alerts
  • Add/remove vehicles or drivers
  • Support for iPhone X/X Max screen
  • Touch ID/Face ID login
Show 7 more
  • Dark mode support
  • Display agent contact information
  • Ability to update bank draft information
  • Ability to update personal/profile info
  • More modern UI/UX
  • Improve password requirements
  • Add all 50 states to credit card payment screen

Auto Assistant

Reported bugs

4 issues
  • Cannot add vehicle information
  • Errors when trying to renew registration
  • Apple Wallet integration not functioning
  • Inconsistent email address validation

Requested features

4 requests
  • Add support for VIN instead of title number
  • Implement secure login and account management
  • Improve user instructions and onboarding
  • Provide in-app support and contact options

In-app purchases

None

My Shelter App

No in-app purchases

None

Auto Assistant

No in-app purchases

Questions

Is My Shelter App free?
My Shelter App is free to download, with no in-app purchases.
Is Auto Assistant free?
Auto Assistant is free to download, with no in-app purchases.
Which has better reviews, My Shelter App or Auto Assistant?
My Shelter App is rated higher. My Shelter App averages 3.4 out of 5 from 50 ratings, while Auto Assistant averages 1.2 from 714 ratings.
Do My Shelter App or Auto Assistant have ads?
Neither My Shelter App nor Auto Assistant shows ads.
Which is updated more often, My Shelter App or Auto Assistant?
My Shelter App ships an update every 2 months, and Auto Assistant every 9 months. Most recently, My Shelter App was updated on October 14, 2026 and Auto Assistant on October 15, 2026.

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