Comparison

Autotask LiveMobile vs CoreNexa

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Autotask LiveMobile

This app provides Managed Service Providers (MSPs) with mobile access to their Autotask PSA data. It allows users to manage service calls, tickets, tasks, and appointments, and enter time entries while away from their desks.

Highlights
  • Real-time access to service calls, tickets, tasks, and appointments
  • Mobile time entry for Autotask
  • Schedule appointments and to-dos on the go
  • Search account and contact information
  • Full dashboard experience on mobile
Features
Read full description

Datto’s Autotask LiveMobile Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device. Access your service calls, tickets, tasks, appointments and to-dos in real-time. Enter your time into Autotask from your mobile device before it’s forgotten. Schedule appointments and to-dos the moment they come to mind. Search and access your account and contact information on the go. All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.

About

CoreNexa

Manage your business phone system from your mobile device. Make and receive calls using your business number and caller ID, access voicemail, and utilize features like virtual attendants and conference bridges. Stay connected to your business communications on the go.

Highlights
  • Make/receive business calls
  • Use business caller ID
  • Access voicemail
  • Extension dialing
  • Shared contacts directory
  • Conference bridge access
  • Virtual attendant management
Features
Read full description

Leverage the power of your business phone through your iPhone or iPad - anywhere, anytime. By using your iPhone or iPad, you can make and receive calls from your business phone, access your voicemail, business directories, recent calls, conference bridges and other valuable features, such as virtual attendant. Some key benefits of the mobile app include the following: · Making calls using your business calling plan and your business caller ID · Receiving calls made to your business phone number on the app · Being able to extension dial co-workers · Using the shared contacts directory and having access to all extensions in the company · Viewing recent calls · Clicking to dial back any of your recent callers · One-click to dial your conference bridges as a moderator or attendee · Listening to your voicemail · Updating your voicemail greetings · Managing virtual attendant schedules, including the ability to override your current schedule · Updating your virtual attendant greetings To Use this App: · Download and install the app on your iPhone or iPad · Sign-in using your phone system portal username and password NOTE: If you need more information or can’t log in, check with your service provider to see if you have the necessary permissions to use this application.

Screenshots

Autotask LiveMobile4 screens
CoreNexa3 screens

Verdict

The call

The clearest difference is rating: CoreNexa at 2.3 against Autotask LiveMobile's 1.7. CoreNexa also leads on monetization model (free vs free with in-app purchases) and update cadence (every 3 weeks vs every 2 months). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

CoreNexa holds the better App Store score, 2.3 against 1.7. Both are backed by a comparable volume of ratings — 72 and 256 respectively. Written reviews point the same way: 17% of Autotask LiveMobile's written reviews are positive against 22% of CoreNexa's.

UpkeepUpdate frequency

Autotask LiveMobile ships an update every 2 months, CoreNexa every 3 weeks. The most recent releases landed on September 19, 2026 and July 25, 2026 respectively.

Scorecard4 real differences · 6 level
Autotask LiveMobile versus CoreNexa: the parameters behind the verdict, then further details
ParameterAutotask LiveMobileCoreNexa
PriceFreeFree
Rating1.7 (72 ratings)2.3 (256 ratings) — better
Positive reviews16.7% of reviews22.5% of reviews — better
Number of ratings72256 — better
Update frequencyEvery 2 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS12.012.0
Further details — not scored
Size80 MB49 MB
Age rating4+4+
DeveloperKaseya International LimitedCoreNexa, LLC

Customer experience

Autotask LiveMobile

All ratings72 ratings
Positive13.9%
Neutral2.8%
Negative83.3%
Written reviews138 reviews
Positive16.7%
Neutral6.5%
Negative76.8%

CoreNexa

All ratings256 ratings
Positive30.1%
Neutral2.3%
Negative67.6%
Written reviews89 reviews
Positive22.5%
Neutral2.2%
Negative75.3%

User reviews

Autotask LiveMobile

From 72 App Store ratings

What we love

  • 🚀 App stabilized
  • 👍 Functional for daily activities
  • 🚀 Excellent once activated

Room to improve

  • 🐛 App functionality issues
  • 🐛 Limited to useless
  • 🐛 Crashes way too much
  • 🐛 The latest update has made the software completely unusable
  • 🐛 Bad app

CoreNexa

From 256 App Store ratings

What we love

  • ✅ Enables remote work and mobile connectivity
  • 📱 Easy navigation and user-friendly interface
  • 🔄 Seamless integration with iPhone CallKit
  • 📧 Voicemail email notifications and transcripts
  • 💼 Professional business communication tool

Room to improve

  • 📉 Frequent call drops and disconnections
  • 🔊 Poor audio quality and clarity issues
  • ❌ Unreliable incoming call delivery
  • ⏳ Calls stuck on 'Connecting' indefinitely
  • 🔐 Login issues and forced logouts

Bugs and requests

Autotask LiveMobile

Reported bugs

6 issues
  • SSO sign in redirection not working
  • App crashes on iPhone X
  • Cannot update/enter time entries, or modify tickets
  • Cannot hit radio buttons on checklists
  • 2fa keeps breaking
Show 1 more
  • Cannot view Open Tickets

Requested features

2 requests
  • Push notifications for Tickets
  • Fingerprint access

CoreNexa

Reported bugs

18 issues
  • Calls drop after 5-6 minutes
  • Audio cuts in and out during calls
  • Incoming calls don't ring on device
  • App crashes when selecting text
  • Speakerphone stops working mid-call
Show 13 more
  • Screen orientation issues
  • Call history not populating
  • Voicemail messages disappearing
  • Ghost messages that won't delete
  • Calls disconnect when switching from cellular to WiFi
  • Multiple simultaneous calls cause app failure
  • App logs out without warning
  • Hangup button requires multiple clicks
  • Auto-fill password field prevents login recovery
  • Notifications interrupt and end calls
  • Video recording access lost after updates
  • Contacts only load in phone app, not web version
  • Call quality degrades with each update

Requested features

11 requests
  • Improve call stability and reliability
  • Enhance audio quality and noise reduction
  • Better contact management and syncing
  • SMS/text messaging functionality
  • Improved speaker phone reliability
Show 6 more
  • Better volume controls and audio settings
  • Respect system-wide iOS settings
  • Faster app load times
  • Improved call history tracking
  • Better offline functionality
  • Adjust call button placement away from bottom bar

In-app purchases

None

Autotask LiveMobile

No in-app purchases

None

CoreNexa

No in-app purchases

Questions

Is Autotask LiveMobile free?
Autotask LiveMobile is free to download, with no in-app purchases.
Is CoreNexa free?
CoreNexa is free to download, with no in-app purchases.
Which has better reviews, Autotask LiveMobile or CoreNexa?
CoreNexa is rated higher. Autotask LiveMobile averages 1.7 out of 5 from 72 ratings, while CoreNexa averages 2.3 from 256 ratings.
Do Autotask LiveMobile or CoreNexa have ads?
Neither Autotask LiveMobile nor CoreNexa shows ads.
Which is updated more often, Autotask LiveMobile or CoreNexa?
Autotask LiveMobile ships an update every 2 months, and CoreNexa every 3 weeks. Most recently, Autotask LiveMobile was updated on September 19, 2026 and CoreNexa on July 25, 2026.

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