Comparison

Dialpad vs CoreNexa

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Dialpad

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

Highlights
  • Unified communication platform
  • Cross-device call switching
  • Automatic call transcription
  • Rich contact profiles with CRM integration
  • Remote call monitoring and coaching
Features
Read full description

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

About

CoreNexa

Manage your business phone system from your mobile device. Make and receive calls using your business number and caller ID, access voicemail, and utilize features like virtual attendants and conference bridges. Stay connected to your business communications on the go.

Highlights
  • Make/receive business calls
  • Use business caller ID
  • Access voicemail
  • Extension dialing
  • Shared contacts directory
  • Conference bridge access
  • Virtual attendant management
Features
Read full description

Leverage the power of your business phone through your iPhone or iPad - anywhere, anytime. By using your iPhone or iPad, you can make and receive calls from your business phone, access your voicemail, business directories, recent calls, conference bridges and other valuable features, such as virtual attendant. Some key benefits of the mobile app include the following: · Making calls using your business calling plan and your business caller ID · Receiving calls made to your business phone number on the app · Being able to extension dial co-workers · Using the shared contacts directory and having access to all extensions in the company · Viewing recent calls · Clicking to dial back any of your recent callers · One-click to dial your conference bridges as a moderator or attendee · Listening to your voicemail · Updating your voicemail greetings · Managing virtual attendant schedules, including the ability to override your current schedule · Updating your virtual attendant greetings To Use this App: · Download and install the app on your iPhone or iPad · Sign-in using your phone system portal username and password NOTE: If you need more information or can’t log in, check with your service provider to see if you have the necessary permissions to use this application.

Screenshots

Dialpad4 screens
CoreNexa3 screens

Verdict

The call

The clearest difference is rating: Dialpad at 4.6 against CoreNexa's 2.3. Dialpad also leads on ratings volume (4.5K vs 256) and review sentiment (34% vs 22%). CoreNexa's advantage is ads (none vs shown) and monetization model (free vs ad-supported). On price, update cadence, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Dialpad holds the better App Store score, 4.6 against 2.3. That said, the two scores are not equally well evidenced: Dialpad has 4.5K ratings behind it against 256, so its average is the more settled of the two. Written reviews point the same way: 34% of Dialpad's written reviews are positive against 22% of CoreNexa's.

UpkeepUpdate frequency

Dialpad ships an update fortnightly, CoreNexa every 3 weeks. The most recent releases landed on September 25, 2026 and July 25, 2026 respectively.

Scorecard6 real differences · 4 level
Dialpad versus CoreNexa: the parameters behind the verdict, then further details
ParameterDialpadCoreNexa
PriceFreeFree
Rating4.6 (4.5K ratings) — better2.3 (256 ratings)
Positive reviews34.0% of reviews — better22.5% of reviews
Number of ratings4.5K — better256
Update frequencyFortnightly — betterEvery 3 weeks
AdsYesNo — better
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.012.0 — better
Further details — not scored
Size335 MB49 MB
Age rating4+4+
DeveloperDialpad, Inc.CoreNexa, LLC

Customer experience

Dialpad

All ratings4,543 ratings
Positive89.6%
Neutral3.1%
Negative7.4%
Written reviews250 reviews
Positive34.0%
Neutral7.2%
Negative58.8%

CoreNexa

All ratings256 ratings
Positive30.1%
Neutral2.3%
Negative67.6%
Written reviews89 reviews
Positive22.5%
Neutral2.2%
Negative75.3%

User reviews

Dialpad

From 4.5K App Store ratings

What we love

  • 🚀 Reliable and consistent
  • 📊 Great analytics and reporting
  • 💻 Seamless desktop and mobile integration
  • 🤖 Useful AI features
  • 📞 Convenient business phone solution

Room to improve

  • 🐛 Buggy and glitchy app
  • 📞 Frequent call drops and connectivity issues
  • 🔇 Unreliable notifications
  • 📱 Poor mobile app experience
  • 🕰️ Slow response times from customer support

CoreNexa

From 256 App Store ratings

What we love

  • ✅ Enables remote work and mobile connectivity
  • 📱 Easy navigation and user-friendly interface
  • 🔄 Seamless integration with iPhone CallKit
  • 📧 Voicemail email notifications and transcripts
  • 💼 Professional business communication tool

Room to improve

  • 📉 Frequent call drops and disconnections
  • 🔊 Poor audio quality and clarity issues
  • ❌ Unreliable incoming call delivery
  • ⏳ Calls stuck on 'Connecting' indefinitely
  • 🔐 Login issues and forced logouts

Bugs and requests

Dialpad

Reported bugs

4 issues
  • Text messages not sending properly
  • Missed calls not showing up in the app
  • Inability to log out of the app
  • Random app crashes and freezes

Requested features

4 requests
  • Threaded messaging for better conversation organization
  • Customizable ringtones and notification sounds
  • Improved integration with native contact lists
  • More granular control over call recording and transcription

CoreNexa

Reported bugs

18 issues
  • Calls drop after 5-6 minutes
  • Audio cuts in and out during calls
  • Incoming calls don't ring on device
  • App crashes when selecting text
  • Speakerphone stops working mid-call
Show 13 more
  • Screen orientation issues
  • Call history not populating
  • Voicemail messages disappearing
  • Ghost messages that won't delete
  • Calls disconnect when switching from cellular to WiFi
  • Multiple simultaneous calls cause app failure
  • App logs out without warning
  • Hangup button requires multiple clicks
  • Auto-fill password field prevents login recovery
  • Notifications interrupt and end calls
  • Video recording access lost after updates
  • Contacts only load in phone app, not web version
  • Call quality degrades with each update

Requested features

11 requests
  • Improve call stability and reliability
  • Enhance audio quality and noise reduction
  • Better contact management and syncing
  • SMS/text messaging functionality
  • Improved speaker phone reliability
Show 6 more
  • Better volume controls and audio settings
  • Respect system-wide iOS settings
  • Faster app load times
  • Improved call history tracking
  • Better offline functionality
  • Adjust call button placement away from bottom bar

In-app purchases

None

Dialpad

No in-app purchases

None

CoreNexa

No in-app purchases

Questions

Is Dialpad free?
Dialpad is free to download, with no in-app purchases.
Is CoreNexa free?
CoreNexa is free to download, with no in-app purchases.
Which has better reviews, Dialpad or CoreNexa?
Dialpad is rated higher. Dialpad averages 4.6 out of 5 from 4.5K ratings, while CoreNexa averages 2.3 from 256 ratings.
Do Dialpad or CoreNexa have ads?
Dialpad shows ads; CoreNexa does not.
Which is updated more often, Dialpad or CoreNexa?
Dialpad ships an update fortnightly, and CoreNexa every 3 weeks. Most recently, Dialpad was updated on September 25, 2026 and CoreNexa on July 25, 2026.

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