BeyondTrust Rep Console vs HelpDesk Viewer
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BeyondTrust Rep Console
IT support technicians can remotely access and control desktops, laptops, and servers from an iOS device. Initiate sessions, view screens, control input, and collaborate with other technicians. Supports multiple simultaneous sessions and in-session chat.
- Remote session initiation
- Screen viewing and control
- Multi-session management
- In-session chat
- Rep collaboration
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With the BeyondTrust iOS Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to: • Initiate a remote support session from an iOS device without requiring pre-installed software. • View a customer’s or employee’s screen and control their mouse and keyboard. • Work on multiple sessions simultaneously. • Chat with end-users and other reps within a session. • Invite other reps into a session to collaborate and resolve issues. Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20.1.1 or above, that have trusted CA-signed certificates.
HelpDesk Viewer
Remotely connect to customer devices to provide technical support. Chat with clients, manage queries, and transfer files directly from your mobile device for efficient issue resolution.
- Remote device connection
- In-session chat
- Query management
- File transfer
- Access logs
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Connect to the customer’s mobile devices or computers and resolve technical issues anywhere, anytime using HelpDesk by RemotePC. Features Connect to customers device from your iOS device. Chat with customers via text during the session for better understanding of the issues. Manage customer queries, access logs, etc., all in one place for efficient client requirement management. Transfer files from your mobile device to remote computers and vice versa.
Screenshots
Verdict
The clearest difference is review sentiment: HelpDesk Viewer at 71% against BeyondTrust Rep Console's 22%. HelpDesk Viewer also leads on rating (3.6 vs 1.8) and update cadence (every 5 weeks vs every 5 months). BeyondTrust Rep Console's advantage is in-app purchases (none vs 2) and ratings volume (107 vs 5). On price, ads, monetization model and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. HelpDesk Viewer sells 2 one-off in-app purchases. BeyondTrust Rep Console asks for nothing beyond the download.
HelpDesk Viewer holds the better App Store score, 3.6 against 1.8. That said, the two scores are not equally well evidenced: BeyondTrust Rep Console has 107 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 22% of BeyondTrust Rep Console's written reviews are positive against 71% of HelpDesk Viewer's.
BeyondTrust Rep Console ships an update every 5 months, HelpDesk Viewer every 5 weeks. The most recent releases landed on August 1, 2026 and September 10, 2026 respectively.
| Parameter | BeyondTrust Rep Console | HelpDesk Viewer |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (107 ratings) | 3.6 (5 ratings) — better |
| Positive reviews | 22.1% of reviews | 71.4% of reviews — better |
| Number of ratings | 107 — better | 5 |
| Update frequency | Every 5 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18 | 15 — better |
| Further details — not scored | ||
| Size | 61 MB | 44 MB |
| Age rating | 4+ | 4+ |
| Developer | Bomgar Corporation | IDrive Incorporated |
Customer experience
BeyondTrust Rep Console
HelpDesk Viewer
In-app purchases
BeyondTrust Rep Console
No in-app purchases
HelpDesk Viewer
- 1 Technician plan at $9.99$9.99
- 1 Technician plan at $99.99$99.99
Questions
Is BeyondTrust Rep Console free?
Is HelpDesk Viewer free?
Which has better reviews, BeyondTrust Rep Console or HelpDesk Viewer?
Do BeyondTrust Rep Console or HelpDesk Viewer have ads?
Which is updated more often, BeyondTrust Rep Console or HelpDesk Viewer?
Other comparisons
