Comparison

Insightly CRM vs SugarCRM

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Insightly CRM

Manage customer interactions, leads, and sales opportunities on the go. This cloud-based application helps businesses of all sizes track customer data, organize tasks, and update sales opportunities directly from a mobile device.

Highlights
  • Add and import contacts
  • Manage task lists
  • Update sales opportunities
  • Add voice memos to leads
  • Receive lead assignment notifications
  • Create projects and assign tasks
Features
Read full description

Choose the flexible CRM for fast-growing companies. Insightly Customer Relationship Management (CRM) and project management is a modern, cloud-based platform built for scaling businesses. Growing teams rely on Insightly to manage customer relationships, leads, sales opportunities, marketing campaigns, and projects in one unified system. Automatically score leads, send timely follow-up, and track every stage of your pipeline with confidence. The Insightly platform is flexible, customizable, and accessible via web browser and mobile app, helping teams stay productive and turn more leads into sales.

About

SugarCRM

Manage customer relationships and business processes from anywhere. Access contacts, accounts, leads, and custom modules to update opportunities, schedule activities, and generate quotes on the go.

Highlights
  • Access contacts, accounts, leads, and custom modules
  • Update opportunities and view account details
  • Schedule calls and create cases
  • Generate pricing quotes
  • View dashboards and KPIs
  • Manage task lists
  • Map customer locations and plan routes
Features
Read full description

Customer relationship management anywhere, anytime—so you are always prepared to win deals and support customers on the go. With the SugarAI mobile app, you can take your business processes and CRM data on the go, including access to contacts, accounts, leads, activities, and custom Sugar modules. Benefits: • View detailed account information on the go, and update opportunities as you gather insights. • Schedule calls, create cases, or send quotes directly from your mobile device. • See who's calling and get prepared with Caller ID. • Create documents based on record data from the mobile app with Doc Merge. • View key performance indicators (KPIs) and stay on track with your sales goals. • Build pricing quotes to close deals in real-time, wherever you are. • Access insights at a glance with dashboards: charts, activity history, and more. • Manage your task list by completing or adding new tasks. • Map customer locations and initiate driving routes to streamline customer visits and planning.

Screenshots

Insightly CRM4 screens
SugarCRM4 screens

Verdict

The call

The clearest difference is update cadence: SugarCRM at monthly against Insightly CRM's every 3 months. Insightly CRM's advantage is rating (4.3 vs 4.1) and ratings volume (293 vs 74). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Insightly CRM holds the better App Store score, 4.3 against 4.1. Both are backed by a comparable volume of ratings — 293 and 74 respectively. Written reviews point the same way: 50% of Insightly CRM's written reviews are positive against 48% of SugarCRM's.

UpkeepUpdate frequency

Insightly CRM ships an update every 3 months, SugarCRM monthly. The most recent releases landed on October 9, 2026 and October 17, 2026 respectively.

Scorecard3 real differences · 7 level
Insightly CRM versus SugarCRM: the parameters behind the verdict, then further details
ParameterInsightly CRMSugarCRM
PriceFreeFree
Rating4.3 (293 ratings) — better4.1 (74 ratings)
Positive reviews50.3% of reviews — better48.1% of reviews
Number of ratings293 — better74
Update frequencyEvery 3 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.0 — better16.0
Further details — not scored
Size100 MB21 MB
Age rating4+4+
DeveloperInsightlySugarCRM, Inc.

Customer experience

Insightly CRM

All ratings293 ratings
Positive81.9%
Neutral5.1%
Negative13.0%
Written reviews191 reviews
Positive50.3%
Neutral9.4%
Negative40.3%

SugarCRM

All ratings74 ratings
Positive77.0%
Neutral1.4%
Negative21.6%
Written reviews52 reviews
Positive48.1%
Neutral7.7%
Negative44.2%

Bugs and requests

Insightly CRM

Reported bugs

4 issues
  • Login issues with Google accounts
  • Syncing problems between mobile and web versions
  • Inconsistent data display between platforms
  • Frequent app crashes

Requested features

7 requests
  • Offline functionality
  • File attachment support
  • Ability to change task due dates
  • Landscape mode support
  • Calendar integration
Show 2 more
  • Advanced filtering and sorting options
  • Improved mobile app functionality

SugarCRM

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Insightly CRM

No in-app purchases

None

SugarCRM

No in-app purchases

Questions

Is Insightly CRM free?
Insightly CRM is free to download, with no in-app purchases.
Is SugarCRM free?
SugarCRM is free to download, with no in-app purchases.
Which has better reviews, Insightly CRM or SugarCRM?
Insightly CRM is rated higher. Insightly CRM averages 4.3 out of 5 from 293 ratings, while SugarCRM averages 4.1 from 74 ratings.
Do Insightly CRM or SugarCRM have ads?
Neither Insightly CRM nor SugarCRM shows ads.
Which is updated more often, Insightly CRM or SugarCRM?
Insightly CRM ships an update every 3 months, and SugarCRM monthly. Most recently, Insightly CRM was updated on October 9, 2026 and SugarCRM on October 17, 2026.

Other comparisons