AFmobile® vs FF Mobile Account
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
AFmobile®
Manage your American Fidelity reimbursement accounts, insurance benefits, and annuities. File and track claims, view policy details, and access account balances. Prepare for enrollment by calculating savings and learning about available benefits.
- File and track claims
- View policy coverage
- Access EOBs
- Check account balance
- Store receipt images
- Calculate pre-tax savings
- Manage personal information
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AFmobile® Access your American Fidelity reimbursement account(s), insurance benefits, annuities, and enrollment information with AFmobile®. Manage your benefits: File and track claims View policy to see what’s covered Access electronic EOBs Connect to your reimbursement account funds: File claims and check account balance See recent Benefits Debit Card transactions and details Store receipts or other documentation images Stay close to your account: Elect text and email notifications Manage personal information Enroll in direct deposit AFmobile is a great tool when preparing for your enrollment. The app allows you to: Calculate pre-tax savings, Determine how much to contribute to your FSA, and Learn about the importance of benefits and which options are available to you. Your account balance may not reflect recent pending Benefits Debit Card transactions. There is no charge to use AFmobile. Message and data rates may apply. For support with AFmobile, please email us at https://americanfidelity.com/mobile/forms/app-feedback/.
FF Mobile Account
Manage your financial accounts on the go. Upload claims, submit receipts, view transactions, and manage your profile and cards. Securely authenticate and contact administrators directly from your mobile device.
- Upload claims and submit receipts
- View recent transactions and details
- Manage email and SMS alerts
- Contact administrator
- Stronger authentication support
- View and manage card details
- Report lost/stolen cards
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FF Mobile Account App provides the following functionality with its initial release: • Upload Claims and Submit Receipts • Recent Transactions and Details • View all email and SMS alerts • Contact administrator from mobile application via email or mobile phone • Stronger Authentication support (Picture/Passphrase, device identification and Challenge questions) • View Profile Details • View Dependents • View Card Details • View Card PIN • Register new users directly from mobile device • Ability to edit billing address * • Ability to update billing address * • Ability to report card lost stolen * • Ability to order replacement card * • Ability to attach provider name to newly submitted claims * • Ability to pay provider directly from app * *Some features may be restricted by your administrator
Screenshots
Verdict
AFmobile® and FF Mobile Account both sit at 4.8 stars, but that hides the real split: 84% of AFmobile®'s written reviews are positive against 30% of FF Mobile Account's. AFmobile® also leads on ads (none vs shown) and ratings volume (83K vs 1.2K). FF Mobile Account's advantage is monetization model (ad-supported vs free with in-app purchases) and iOS requirement (15.0 vs 18.0). On price, rating, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
AFmobile® holds the better App Store score, 4.8 against 4.7. That said, the two scores are not equally well evidenced: AFmobile® has 83K ratings behind it against 1.2K, so its average is the more settled of the two. Written reviews point the same way: 84% of AFmobile®'s written reviews are positive against 30% of FF Mobile Account's.
AFmobile® ships an update monthly, FF Mobile Account every 3 months. The most recent releases landed on October 21, 2026 and October 18, 2026 respectively.
| Parameter | AFmobile® | FF Mobile Account |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (83K ratings) — better | 4.7 (1.2K ratings) |
| Positive reviews | 84.3% of reviews — better | 29.6% of reviews |
| Number of ratings | 83K — better | 1.2K |
| Update frequency | Monthly — better | Every 3 months |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Ad-supported — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 67 MB | 30 MB |
| Age rating | 4+ | 4+ |
| Developer | American Fidelity Assurance Company | First Financial Administrators, Inc. |
Customer experience
AFmobile®
FF Mobile Account
User reviews
AFmobile®
From 83K App Store ratingsWhat we love
- 🚀 Easy to file claims
- 👍 User-friendly app
- 💯 Excellent customer service
- ⚡️ Fast claim processing
- 🙌 Convenient mobile options
Room to improve
- 🐛 Buggy app experience
- 🤔 Confusing claim submission process
- ⏱️ Slow response times
- 🤷♀️ Inconsistent information from representatives
- 📁 Issues with uploading/submitting documents
FF Mobile Account
From 1.2K App Store ratingsWhat we love
- 🚀 Easiest app
- 👍 Great app
- 👍 A pleasure to use
- 👍 User friendly and gives me the most updated information
Room to improve
- 🐛 Nothing is working. Everything says try again later
- 👎 Hard to navigate
- 👎 Not intuitive
- 👎 Not hassle free
- 👎 Corky
Bugs and requests
AFmobile®
Reported bugs
4 issues- App crashing or freezing
- Incorrect claim information displayed
- Submitted claims disappearing or not processing
- Inability to upload all required documents
Requested features
5 requests- Allow pasting of information into form fields
- Improve calendar/date selection functionality
- Provide more transparency on claim status
- Add ability to view previously submitted documents
- Streamline the wellness/cancer claim submission process
FF Mobile Account
Reported bugs
3 issues- Inconsistent processing times for submissions
- Every claim I've submitted through it has been denied due to lack of information
- It needs a forgot your password link in the app instead of having to call or email
Requested features
2 requests- Add a place to easily add an EOB
- Show how much was rolled forward from the previous year
In-app purchases
AFmobile®
No in-app purchases
FF Mobile Account
No in-app purchases
Questions
Is AFmobile® free?
Is FF Mobile Account free?
Which has better reviews, AFmobile® or FF Mobile Account?
Do AFmobile® or FF Mobile Account have ads?
Which is updated more often, AFmobile® or FF Mobile Account?
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