Comparison

AFmobile® vs FF Mobile Account

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

AFmobile®

Manage your American Fidelity reimbursement accounts, insurance benefits, and annuities. File and track claims, view policy details, and access account balances. Prepare for enrollment by calculating savings and learning about available benefits.

Highlights
  • File and track claims
  • View policy coverage
  • Access EOBs
  • Check account balance
  • Store receipt images
  • Calculate pre-tax savings
  • Manage personal information
Features
Read full description

AFmobile® Access your American Fidelity reimbursement account(s), insurance benefits, annuities, and enrollment information with AFmobile®. Manage your benefits: File and track claims View policy to see what’s covered Access electronic EOBs Connect to your reimbursement account funds: File claims and check account balance See recent Benefits Debit Card transactions and details Store receipts or other documentation images Stay close to your account: Elect text and email notifications Manage personal information Enroll in direct deposit AFmobile is a great tool when preparing for your enrollment. The app allows you to: Calculate pre-tax savings, Determine how much to contribute to your FSA, and Learn about the importance of benefits and which options are available to you. Your account balance may not reflect recent pending Benefits Debit Card transactions. There is no charge to use AFmobile. Message and data rates may apply. For support with AFmobile, please email us at https://americanfidelity.com/mobile/forms/app-feedback/.

About

FF Mobile Account

Manage your financial accounts on the go. Upload claims, submit receipts, view transactions, and manage your profile and cards. Securely authenticate and contact administrators directly from your mobile device.

Highlights
  • Upload claims and submit receipts
  • View recent transactions and details
  • Manage email and SMS alerts
  • Contact administrator
  • Stronger authentication support
  • View and manage card details
  • Report lost/stolen cards
Features
Read full description

FF Mobile Account App provides the following functionality with its initial release: • Upload Claims and Submit Receipts • Recent Transactions and Details • View all email and SMS alerts • Contact administrator from mobile application via email or mobile phone • Stronger Authentication support (Picture/Passphrase, device identification and Challenge questions) • View Profile Details • View Dependents • View Card Details • View Card PIN • Register new users directly from mobile device • Ability to edit billing address * • Ability to update billing address * • Ability to report card lost stolen * • Ability to order replacement card * • Ability to attach provider name to newly submitted claims * • Ability to pay provider directly from app * *Some features may be restricted by your administrator

Screenshots

AFmobile®4 screens
FF Mobile Account4 screens

Verdict

The call

AFmobile® and FF Mobile Account both sit at 4.8 stars, but that hides the real split: 84% of AFmobile®'s written reviews are positive against 30% of FF Mobile Account's. AFmobile® also leads on ads (none vs shown) and ratings volume (83K vs 1.2K). FF Mobile Account's advantage is monetization model (ad-supported vs free with in-app purchases) and iOS requirement (15.0 vs 18.0). On price, rating, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

AFmobile® holds the better App Store score, 4.8 against 4.7. That said, the two scores are not equally well evidenced: AFmobile® has 83K ratings behind it against 1.2K, so its average is the more settled of the two. Written reviews point the same way: 84% of AFmobile®'s written reviews are positive against 30% of FF Mobile Account's.

UpkeepUpdate frequency

AFmobile® ships an update monthly, FF Mobile Account every 3 months. The most recent releases landed on October 21, 2026 and October 18, 2026 respectively.

Scorecard6 real differences · 4 level
AFmobile® versus FF Mobile Account: the parameters behind the verdict, then further details
ParameterAFmobile®FF Mobile Account
PriceFreeFree
Rating4.8 (83K ratings) — better4.7 (1.2K ratings)
Positive reviews84.3% of reviews — better29.6% of reviews
Number of ratings83K — better1.2K
Update frequencyMonthly — betterEvery 3 months
AdsNo — betterYes
In-app purchasesNoNo
MonetizationFree with in-app purchasesAd-supported — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.015.0 — better
Further details — not scored
Size67 MB30 MB
Age rating4+4+
DeveloperAmerican Fidelity Assurance CompanyFirst Financial Administrators, Inc.

Customer experience

AFmobile®

All ratings83,322 ratings
Positive97.8%
Neutral1.6%
Negative0.6%
Written reviews491 reviews
Positive84.3%
Neutral2.4%
Negative13.2%

FF Mobile Account

All ratings1,113 ratings
Positive91.2%
Neutral2.3%
Negative6.5%
Written reviews27 reviews
Positive29.6%
Neutral14.8%
Negative55.6%

User reviews

AFmobile®

From 83K App Store ratings

What we love

  • 🚀 Easy to file claims
  • 👍 User-friendly app
  • 💯 Excellent customer service
  • ⚡️ Fast claim processing
  • 🙌 Convenient mobile options

Room to improve

  • 🐛 Buggy app experience
  • 🤔 Confusing claim submission process
  • ⏱️ Slow response times
  • 🤷‍♀️ Inconsistent information from representatives
  • 📁 Issues with uploading/submitting documents

FF Mobile Account

From 1.2K App Store ratings

What we love

  • 🚀 Easiest app
  • 👍 Great app
  • 👍 A pleasure to use
  • 👍 User friendly and gives me the most updated information

Room to improve

  • 🐛 Nothing is working. Everything says try again later
  • 👎 Hard to navigate
  • 👎 Not intuitive
  • 👎 Not hassle free
  • 👎 Corky

Bugs and requests

AFmobile®

Reported bugs

4 issues
  • App crashing or freezing
  • Incorrect claim information displayed
  • Submitted claims disappearing or not processing
  • Inability to upload all required documents

Requested features

5 requests
  • Allow pasting of information into form fields
  • Improve calendar/date selection functionality
  • Provide more transparency on claim status
  • Add ability to view previously submitted documents
  • Streamline the wellness/cancer claim submission process

FF Mobile Account

Reported bugs

3 issues
  • Inconsistent processing times for submissions
  • Every claim I've submitted through it has been denied due to lack of information
  • It needs a forgot your password link in the app instead of having to call or email

Requested features

2 requests
  • Add a place to easily add an EOB
  • Show how much was rolled forward from the previous year

In-app purchases

None

AFmobile®

No in-app purchases

None

FF Mobile Account

No in-app purchases

Questions

Is AFmobile® free?
AFmobile® is free to download, with no in-app purchases.
Is FF Mobile Account free?
FF Mobile Account is free to download, with no in-app purchases.
Which has better reviews, AFmobile® or FF Mobile Account?
AFmobile® is rated higher. AFmobile® averages 4.8 out of 5 from 83K ratings, while FF Mobile Account averages 4.7 from 1.2K ratings.
Do AFmobile® or FF Mobile Account have ads?
FF Mobile Account shows ads; AFmobile® does not.
Which is updated more often, AFmobile® or FF Mobile Account?
AFmobile® ships an update monthly, and FF Mobile Account every 3 months. Most recently, AFmobile® was updated on October 21, 2026 and FF Mobile Account on October 18, 2026.

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