Comparison

Citytouch vs UCB One

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Citytouch

This app provides a digital banking solution for customers of City Bank PLC. It offers a convenient way to manage your finances directly from your mobile device.

Highlights
  • Digital banking solution
  • Manage finances
  • Mobile banking
Features
Read full description

Welcome to Citytouch! Open accounts, apply for loans, save, invest, pay, transfer, and manage your entire banking relationship from a single app. Whether you’re managing everyday finances or planning for what’s next, Citytouch helps you stay on top of your money with everything you need in one place. Powerful banking, simplified • Open a new bank account instantly, without stepping into a branch • Get a complete, real-time view of your accounts, cards, loans, and investments • Personalize your dashboard with smart tools to help you track your finances • Switch seamlessly between English and Bangla Move your money in a tap • Send money instantly to any bank in Bangladesh via NPSB, RTGS, or BEFTN • Transfer funds seamlessly to major mobile wallets • Scan and pay with QR codes at thousands of merchants • Withdraw cash without your card using Cash by Code Settle bills in seconds • Top up your mobile balance and pay utility bills instantly • Pay internet, insurance, tuition, and club fees with ease • Settle your credit card bills securely and on time Total control over your cards • Activate cards and manage your PIN directly from the app • Enable or disable international transactions with a single tap • Manage transaction limits and security settings with ease Grow your savings effortlessly • Open a Fixed Deposit (FD) or monthly savings plan (DPS) in minutes • Apply for digital loans directly through the app (for eligible customers) • Access dedicated digital banking features for City Islamic accounts Premium support and smart features • Earn MyRewards points on your everyday transactions • Get instant assistance through our AI Chatbot in Bangla and English • Raise and track service requests directly from the app • Explore ATMs, branches, and exclusive offers in Guest Mode before you log in Getting started is simple 1. Download the app 2. Register using your City Bank account or card details 3. Start banking smarter Download Citytouch and experience banking designed around you. Need help? Call 16234 or email citytouch@citybankplc.com.

About

UCB One

Manage your finances on the go with comprehensive account access, fund transfers, and bill payments. Securely handle credit card transactions, request services, and manage your credentials for a seamless banking experience.

Highlights
  • Account dashboard
  • Fund transfers (own, UCB, other banks)
  • Credit card management and payments
  • Bill payments and mobile recharge
  • Service requests
  • Activity log and credential settings
  • Card and cheque management
Features
Read full description

About UCB One UCB One is the official digital banking app of United Commercial Bank PLC, designed for secure and convenient banking. Open accounts, manage finances, and perform transactions anytime, anywhere. Account Opening Open a bank account directly through the app using your NID, without visiting a branch. Subject to regulatory requirements and verification. Banking Services •⁠ ⁠View and manage accounts, cards, and transactions •⁠ ⁠Transfer funds to UCB and other banks (EFTN/NPSB/RTGS) •⁠ ⁠Send money to MFS wallets (bKash, Nagad, Rocket, upay) •⁠ ⁠Pay bills, mobile top-ups, and schedule payments •⁠ ⁠Download statements and access banking services Tools & Convenience •⁠ ⁠Personal finance tools and EMI calculator •⁠ ⁠Cash by Code for secure cardless ATM withdrawal •⁠ ⁠ATM and branch locator Security •⁠ ⁠Multi-layer authentication and OTP verification •⁠ ⁠Real-time alerts and notifications •⁠ ⁠Secure protection of customer data and transactions Disclaimer Services are subject to applicable regulations, transaction limits, and system availability.

Screenshots

Citytouch4 screens
UCB One4 screens

Verdict

The call

The clearest difference is rating: Citytouch at 4.2 against UCB One's 3.6. Citytouch also leads on review sentiment (43% vs 30%) and ratings volume (1.9K vs 365). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Citytouch holds the better App Store score, 4.2 against 3.6. That said, the two scores are not equally well evidenced: Citytouch has 1.9K ratings behind it against 365, so its average is the more settled of the two. Written reviews point the same way: 43% of Citytouch's written reviews are positive against 30% of UCB One's.

UpkeepUpdate frequency

Citytouch ships an update every 2 months, UCB One every 6 weeks. The most recent releases landed on September 23, 2026 and September 19, 2026 respectively.

Scorecard3 real differences · 7 level
Citytouch versus UCB One: the parameters behind the verdict, then further details
ParameterCitytouchUCB One
PriceFreeFree
Rating4.2 (1.9K ratings) — better3.6 (365 ratings)
Positive reviews42.5% of reviews — better30.1% of reviews
Number of ratings1.9K — better365
Update frequencyEvery 2 monthsEvery 6 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.0 — better16.0
Further details — not scored
Size203 MB96 MB
Age rating4+17+
DeveloperThe City Bank PLC.United Commercial Bank Limited

Customer experience

Citytouch

All ratings1,853 ratings
Positive79.7%
Neutral6.0%
Negative14.3%
Written reviews280 reviews
Positive42.5%
Neutral11.1%
Negative46.4%

UCB One

All ratings270 ratings
Positive65.9%
Neutral8.5%
Negative25.6%
Written reviews173 reviews
Positive30.1%
Neutral11.6%
Negative58.4%

User reviews

Citytouch

From 1.9K App Store ratings

What we love

  • 🚀 Smooth and easy user interface
  • 👍 Comprehensive banking features
  • 🔒 Reliable and secure
  • 💡 Innovative digital banking experience

Room to improve

  • 🐛 Frequent crashes and bugs
  • ⏱️ Slow performance and long loading times
  • 🔍 Outdated and confusing user interface
  • 🤔 Inconsistent user experience

UCB One

From 365 App Store ratings

What we love

  • 👍 User-friendly
  • 🚀 Good functionality
  • 🔒 Secure banking

Room to improve

  • 🐛 Crashes and bugs
  • 🕰️ Slow performance
  • 📱 Poor UI/UX design
  • 🔑 Lack of biometric login
  • 🔄 Frequent login issues

Bugs and requests

Citytouch

Reported bugs

4 issues
  • Face ID/Touch ID login issues after updates
  • Inability to view full credit card transaction details
  • Inconsistent behavior when making payments
  • App crashes when trying to access certain features

Requested features

6 requests
  • Improved app stability and performance
  • Modernized and intuitive user interface design
  • Expanded features for Islamic banking accounts
  • Support for additional payment methods (e.g., NFC, Apple Pay)
  • Enhanced transaction history and statement viewing
Show 1 more
  • Faster and more reliable fund transfers

UCB One

Reported bugs

4 issues
  • Inability to add beneficiaries
  • Credit card payment feature not working
  • Dashboard and card details crashing
  • Frequent server connection issues

Requested features

5 requests
  • Add biometric login (Face ID, Touch ID)
  • Improve UI/UX design
  • Enhance transaction history and statements
  • Add support for international transactions
  • Implement DPS/FDR management features

In-app purchases

None

Citytouch

No in-app purchases

None

UCB One

No in-app purchases

Questions

Is Citytouch free?
Citytouch is free to download, with no in-app purchases.
Is UCB One free?
UCB One is free to download, with no in-app purchases.
Which has better reviews, Citytouch or UCB One?
Citytouch is rated higher. Citytouch averages 4.2 out of 5 from 1.9K ratings, while UCB One averages 3.6 from 365 ratings.
Do Citytouch or UCB One have ads?
Neither Citytouch nor UCB One shows ads.
Which is updated more often, Citytouch or UCB One?
Citytouch ships an update every 2 months, and UCB One every 6 weeks. Most recently, Citytouch was updated on September 23, 2026 and UCB One on September 19, 2026.

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