Comparison

Citytouch vs Nagad

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Citytouch

This app provides a digital banking solution for customers of City Bank PLC. It offers a convenient way to manage your finances directly from your mobile device.

Highlights
  • Digital banking solution
  • Manage finances
  • Mobile banking
Features
Read full description

Welcome to Citytouch! Open accounts, apply for loans, save, invest, pay, transfer, and manage your entire banking relationship from a single app. Whether you’re managing everyday finances or planning for what’s next, Citytouch helps you stay on top of your money with everything you need in one place. Powerful banking, simplified • Open a new bank account instantly, without stepping into a branch • Get a complete, real-time view of your accounts, cards, loans, and investments • Personalize your dashboard with smart tools to help you track your finances • Switch seamlessly between English and Bangla Move your money in a tap • Send money instantly to any bank in Bangladesh via NPSB, RTGS, or BEFTN • Transfer funds seamlessly to major mobile wallets • Scan and pay with QR codes at thousands of merchants • Withdraw cash without your card using Cash by Code Settle bills in seconds • Top up your mobile balance and pay utility bills instantly • Pay internet, insurance, tuition, and club fees with ease • Settle your credit card bills securely and on time Total control over your cards • Activate cards and manage your PIN directly from the app • Enable or disable international transactions with a single tap • Manage transaction limits and security settings with ease Grow your savings effortlessly • Open a Fixed Deposit (FD) or monthly savings plan (DPS) in minutes • Apply for digital loans directly through the app (for eligible customers) • Access dedicated digital banking features for City Islamic accounts Premium support and smart features • Earn MyRewards points on your everyday transactions • Get instant assistance through our AI Chatbot in Bangla and English • Raise and track service requests directly from the app • Explore ATMs, branches, and exclusive offers in Guest Mode before you log in Getting started is simple 1. Download the app 2. Register using your City Bank account or card details 3. Start banking smarter Download Citytouch and experience banking designed around you. Need help? Call 16234 or email citytouch@citybankplc.com.

About

Nagad

Manage your daily financial transactions with ease, including cash in, cash out, sending money, and mobile recharge. The app offers secure transactions with PIN verification, transaction history, and personalized features. It supports multiple mobile network operators for bill payments and recharges.

Highlights
  • Cash in and cash out
  • Send money (P2P)
  • Mobile recharge and postpaid bill payment
  • Transaction history and summary
  • QR code scan for cash out
  • Two-phase PIN security
  • Contact list integration for transfers
Features
Read full description

Nagad app facilitates your daily financial transaction needs like cash in, cash out, send money (P2P), mobile recharge etc. You will get notifications on your latest Nagad activity; see your transaction history, transaction summary etc. Nagad is soon to bring very exciting and innovative services in the market to meet customer needs and demands. • Languages: Support both Bangla and English • Secured Financial Service app: Nagad app is a very secured app. Nagad App requires your PIN number in two phases. First for login and second for every transaction you need to provide PIN number. • Personalization: You can add your display name and can change your display picture. • No “send money” to wrong number: You can easily select the desired recipient from your contact list for fast and error-free money transfer. • Scan QR Code for Cash out: Scan QR codes at Uddokta points for Cash Out • Mobile Recharge: Recharge mobile or pay postpaid mobile bills for the mobile network operators below: o Robi o Airtel o Teletalk o Banglalink o Grameenphone For convenience, you can select frequently recharge amount from the screen. • Statement: Exert greater control over your digital financial service account by accessing your detailed transaction history, and a monthly transaction summary. • One tap balance check: checking your balance is very easy through a single tap on the screen • Notification: Receive notifications for your latest Nagad transactions.

Screenshots

Citytouch4 screens
Nagad4 screens

Verdict

The call

The clearest difference is rating: Citytouch at 4.2 against Nagad's 3.5. Citytouch also leads on review sentiment (42% vs 27%). Nagad's advantage is update cadence (every 3 weeks vs every 2 months) and iOS requirement (13.0 vs 15.0). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Citytouch holds the better App Store score, 4.2 against 3.5. Both are backed by a comparable volume of ratings — 1.9K and 2K respectively. Written reviews point the same way: 42% of Citytouch's written reviews are positive against 27% of Nagad's.

UpkeepUpdate frequency

Citytouch ships an update every 2 months, Nagad every 3 weeks. The most recent releases landed on October 22, 2026 and October 25, 2026 respectively.

Scorecard4 real differences · 6 level
Citytouch versus Nagad: the parameters behind the verdict, then further details
ParameterCitytouchNagad
PriceFreeFree
Rating4.2 (1.9K ratings) — better3.5 (2K ratings)
Positive reviews42.3% of reviews — better27.5% of reviews
Number of ratings1.9K2K — better
Update frequencyEvery 2 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.013.0 — better
Further details — not scored
Size203 MB136 MB
Age rating4+4+
DeveloperThe City Bank PLC.Bangladesh Post Office

Customer experience

Citytouch

All ratings1,868 ratings
Positive79.6%
Neutral5.9%
Negative14.5%
Written reviews286 reviews
Positive42.3%
Neutral10.8%
Negative46.9%

Nagad

All ratings2,027 ratings
Positive59.0%
Neutral6.9%
Negative34.1%
Written reviews386 reviews
Positive27.5%
Neutral5.7%
Negative66.8%

User reviews

Citytouch

From 1.9K App Store ratings

What we love

  • 🚀 Smooth and easy user interface
  • 👍 Comprehensive banking features
  • 🔒 Reliable and secure
  • 💡 Innovative digital banking experience

Room to improve

  • 🐛 Frequent crashes and bugs
  • ⏱️ Slow performance and long loading times
  • 🔍 Outdated and confusing user interface
  • 🤔 Inconsistent user experience

Nagad

From 2K App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Fast transactions
  • 💡 Innovative features
  • 🔒 Secure platform

Room to improve

  • 🐛 Frequent app crashes
  • ⚠️ Unreliable service
  • 🤖 Poor customer support
  • 💸 High transaction fees

Bugs and requests

Citytouch

Reported bugs

4 issues
  • Face ID/Touch ID login issues after updates
  • Inability to view full credit card transaction details
  • Inconsistent behavior when making payments
  • App crashes when trying to access certain features

Requested features

6 requests
  • Improved app stability and performance
  • Modernized and intuitive user interface design
  • Expanded features for Islamic banking accounts
  • Support for additional payment methods (e.g., NFC, Apple Pay)
  • Enhanced transaction history and statement viewing
Show 1 more
  • Faster and more reliable fund transfers

Nagad

Reported bugs

4 issues
  • Login issues with OTP not received
  • Transaction failures and balance discrepancies
  • Compatibility problems with iOS 16 updates
  • Inability to cash out or transfer funds

Requested features

4 requests
  • Add money from credit/debit cards
  • Improve transaction history visibility
  • Introduce bill payment options
  • Enable virtual card feature

In-app purchases

None

Citytouch

No in-app purchases

None

Nagad

No in-app purchases

Questions

Is Citytouch free?
Citytouch is free to download, with no in-app purchases.
Is Nagad free?
Nagad is free to download, with no in-app purchases.
Which has better reviews, Citytouch or Nagad?
Citytouch is rated higher. Citytouch averages 4.2 out of 5 from 1.9K ratings, while Nagad averages 3.5 from 2K ratings.
Do Citytouch or Nagad have ads?
Neither Citytouch nor Nagad shows ads.
Which is updated more often, Citytouch or Nagad?
Citytouch ships an update every 2 months, and Nagad every 3 weeks. Most recently, Citytouch was updated on October 22, 2026 and Nagad on October 25, 2026.

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