LiveAgent vs Crisp
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
LiveAgent
This comprehensive customer support application offers a suite of tools for managing inquiries across multiple channels. It enables real-time chat, ticket resolution, and social media monitoring, all accessible from a mobile device. Integrates with over 50 other business applications to streamline workflows.
- Live chat with push notifications
- Ticket resolution and management
- Social media monitoring
- Support portal access
- Integration with 50+ apps
- On-the-go productivity
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LiveAgent is the only customer support app that you will ever need. Helpdesk, Ticketing, Automation, Live chat, Call center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like Mailchimp, Highrise, AWeber, Google Analytics and 50+ more LiveAgent for iOS - Full customer support in your hand. Solve tickets, chat and be more productive on-the-go! Main features: - Chats and chat push notifications - Resolve, Transfer and respond to tickets - Use preset filters to organize your tickets - See tags, notes and departments for every ticket LiveAgent server side supported version: 5.17.23.1 or higher
Crisp
Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.
- Multi-channel customer inbox
- Team inbox management
- Mobile-optimized experience
- CRM integration
- Chatbots
- Help articles and shortcuts
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Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--
Screenshots
Verdict
The clearest difference is review sentiment: Crisp at 71% against LiveAgent's 17%. Crisp also leads on rating (4.4 vs 1.7) and ratings volume (520 vs 12). LiveAgent's advantage is iOS requirement (13.0 vs 16.6). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Crisp holds the better App Store score, 4.4 against 1.7. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 17% of LiveAgent's written reviews are positive against 71% of Crisp's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 21, 2026 and October 12, 2026 respectively.
| Parameter | LiveAgent | Crisp |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (12 ratings) | 4.4 (520 ratings) — better |
| Positive reviews | 16.7% of reviews | 70.9% of reviews — better |
| Number of ratings | 12 | 520 — better |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 13.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 6 MB | 146 MB |
| Age rating | 4+ | 4+ |
| Developer | Quality Unit s.r.o. | Crisp IM SARL |
Customer experience
LiveAgent
Crisp
Bugs and requests
LiveAgent
Not enough reviews yet to summarise bugs or requests.
Crisp
Reported bugs
5 issues- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles
Requested features
6 requests- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings
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- Multilingual support
In-app purchases
LiveAgent
No in-app purchases
Crisp
No in-app purchases
