Comparison

PSE vs Xfinity

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

PSE

Manage your utility account and stay informed about power outages. Check your balance, make payments, and report outages with ease. Get real-time restoration updates and customize notifications.

Highlights
  • Check account balance
  • Make bill payments
  • Report power outages
  • Track outage restoration times
  • Manage personal preferences
  • Start, stop, or move service
Features
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The PSE app provides easy access to your account when you're on the go. Check your balance and make a payment with just one click. Track & report power outages in your neighborhood and check on restoration times, all in the palm of your hand. Manage your account: • Review your account balance, prior month’s charges and pay your bill • Use and securely save your preferred payment method – eCheck, debit, credit, PayPal or Venmo • Manage personal preferences - select your desired bill due date or enroll in paperless billing • Change or update your account security, including password and security questions • Start, stop or move your residential service Stay informed about outages: • View outage status on the map, searching by address, city or ZIP code • Easily report an outage • Set your preferences to receive outage notifications by email, text or phone

About

Xfinity

Manage all your Xfinity services, including internet and mobile, from a single app. Get 24/7 support, tools to optimize your WiFi, and access to exclusive customer rewards and security features.

Highlights
  • Manage all services in one place
  • 24/7 real-time support
  • Activate equipment and test internet speed
  • Xfinity Rewards
  • Improve WiFi performance
  • Advanced Security and Parental Controls
Currently charting
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Your Xfinity experience, enhanced. Easily manage all your services in one place with the Xfinity app. Plus discover the power of NOW. NOW is a simple new way to get internet and mobile. It’s just what you want, and nothing you don’t. With all-in monthly pricing. Backed by Xfinity. Xfinity customers also get: • 24/7 real-time support anytime you need it. • Tools to help you seamlessly activate your equipment and test your internet speed. • Xfinity Rewards. Enjoy special perks, unique experiences, and product benefits just for being a customer. Customers who rent our equipment get even more: • Everything you need to manage your account, all in one place — pay your bill, view your plan details, change or upgrade your services, and more. • Personalized tools and tips to help improve WiFi performance. • CyberSecure to protect your devices and help keep loved ones safe online. • CyberSecure on-the-go provides safe browsing and data protection to your mobile device whenever you're connected to an unsecured WiFi network away from home. When you enable this feature, the app will occasionally run a VPN Service. The app will ask for additional runtime permissions for this feature. • Family Settings so you can set family-safe browsing and pause WiFi to any connected device. • Ultimate control with tools to help you set up your WiFi, assign user profiles, and get help improving the performance of every connected device. • Gateway Speed Test checks the internet speed delivered directly to your Xfinity WiFi Gateway Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity. Need help signing in? • If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted • Look up your existing Xfinity ID: xfinity.com/id • Or reset your Xfinity password: xfinity.com/password Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at xfinity.com/privacy/manage-preference

Screenshots

PSE3 screens
Xfinity4 screens

Verdict

The call

The clearest difference is rating: Xfinity at 4.3 against PSE's 3.9. Xfinity also leads on ratings volume (1.4M vs 14) and update cadence (fortnightly vs every 3 months). PSE's advantage is monetization model (free vs free with in-app purchases) and device support (3 vs 1). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Xfinity holds the better App Store score, 4.3 against 3.9. That said, the two scores are not equally well evidenced: Xfinity has 1.4M ratings behind it against 14, so its average is the more settled of the two. Written reviews complicate that: 14% of PSE's written reviews are positive against 9% of Xfinity's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

PSE ships an update every 3 months, Xfinity fortnightly. The most recent releases landed on October 10, 2026 and October 12, 2026 respectively.

Scorecard7 real differences · 4 level
PSE versus Xfinity: the parameters behind the verdict, then further details
ParameterPSEXfinity
PriceFreeFree
Rating3.9 (14 ratings)4.3 (1.4M ratings) — better
Positive reviews13.9% of reviews — better8.7% of reviews
Number of ratings141.4M — better
Update frequencyEvery 3 monthsFortnightly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
Best chart rank—#16 — better
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS15.0 — better17.2
Further details — not scored
Size229 MB586 MB
Age rating4+12+
DeveloperPuget Sound EnergyComcast

Customer experience

PSE

All ratings14 ratings
Positive71.4%
Neutral7.1%
Negative21.4%
Written reviews173 reviews
Positive13.9%
Neutral5.8%
Negative80.3%

Xfinity

All ratings1,391,556 ratings
Positive81.6%
Neutral4.0%
Negative14.4%
Written reviews5,462 reviews
Positive8.7%
Neutral5.7%
Negative85.6%

User reviews

PSE

From 14 App Store ratings

What we love

  • 🚀 Convenient for tracking outages
  • 💡 Helpful outage map feature
  • 👍 Easy to use for bill payment

Room to improve

  • 🐛 Frequent login issues and crashes
  • 🔍 Inaccurate or missing outage information
  • 📵 Unreliable during power outages
  • 💤 App becomes unusable after updates

Xfinity

From 1.4M App Store ratings

What we love

  • 🚀 Fast internet speeds
  • 👍 Helpful app features
  • 🔒 Secure home network

Room to improve

  • 🐛 Unreliable internet connectivity
  • 💩 Poor customer service
  • 🤖 Confusing app interface
  • 🤑 Expensive and overpriced

Bugs and requests

PSE

Reported bugs

3 issues
  • App freezes when trying to log in
  • Outage map does not show current outages
  • Keeps logging users out unexpectedly

Requested features

3 requests
  • Support for Apple Pay and digital wallets
  • Ability to schedule future bill payments
  • Improved outage status updates and ETAs

Xfinity

Reported bugs

3 issues
  • Login issues and app freezes
  • Inability to manage network devices
  • Inconsistent app functionality

Requested features

3 requests
  • Detailed data usage tracking
  • Customizable parental controls
  • Improved app stability and performance

In-app purchases

None

PSE

No in-app purchases

None

Xfinity

No in-app purchases

Questions

Is PSE free?
PSE is free to download, with no in-app purchases.
Is Xfinity free?
Xfinity is free to download, with no in-app purchases.
Which has better reviews, PSE or Xfinity?
Xfinity is rated higher. PSE averages 3.9 out of 5 from 14 ratings, while Xfinity averages 4.3 from 1.4M ratings.
Do PSE or Xfinity have ads?
Neither PSE nor Xfinity shows ads.
Which is updated more often, PSE or Xfinity?
PSE ships an update every 3 months, and Xfinity fortnightly. Most recently, PSE was updated on October 10, 2026 and Xfinity on October 12, 2026.

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