PSE vs Xfinity
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
PSE
Manage your utility account and stay informed about power outages. Check your balance, make payments, and report outages with ease. Get real-time restoration updates and customize notifications.
- Check account balance
- Make bill payments
- Report power outages
- Track outage restoration times
- Manage personal preferences
- Start, stop, or move service
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The PSE app provides easy access to your account when you're on the go. Check your balance and make a payment with just one click. Track & report power outages in your neighborhood and check on restoration times, all in the palm of your hand. Manage your account: • Review your account balance, prior month’s charges and pay your bill • Use and securely save your preferred payment method – eCheck, debit, credit, PayPal or Venmo • Manage personal preferences - select your desired bill due date or enroll in paperless billing • Change or update your account security, including password and security questions • Start, stop or move your residential service Stay informed about outages: • View outage status on the map, searching by address, city or ZIP code • Easily report an outage • Set your preferences to receive outage notifications by email, text or phone
Xfinity
Manage all your Xfinity services, including internet and mobile, from a single app. Get 24/7 support, tools to optimize your WiFi, and access to exclusive customer rewards and security features.
- Manage all services in one place
- 24/7 real-time support
- Activate equipment and test internet speed
- Xfinity Rewards
- Improve WiFi performance
- Advanced Security and Parental Controls
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Your Xfinity experience, enhanced. Easily manage all your services in one place with the Xfinity app. Plus discover the power of NOW. NOW is a simple new way to get internet and mobile. It’s just what you want, and nothing you don’t. With all-in monthly pricing. Backed by Xfinity. Xfinity customers also get: • 24/7 real-time support anytime you need it. • Tools to help you seamlessly activate your equipment and test your internet speed. • Xfinity Rewards. Enjoy special perks, unique experiences, and product benefits just for being a customer. Customers who rent our equipment get even more: • Everything you need to manage your account, all in one place — pay your bill, view your plan details, change or upgrade your services, and more. • Personalized tools and tips to help improve WiFi performance. • CyberSecure to protect your devices and help keep loved ones safe online. • CyberSecure on-the-go provides safe browsing and data protection to your mobile device whenever you're connected to an unsecured WiFi network away from home. When you enable this feature, the app will occasionally run a VPN Service. The app will ask for additional runtime permissions for this feature. • Family Settings so you can set family-safe browsing and pause WiFi to any connected device. • Ultimate control with tools to help you set up your WiFi, assign user profiles, and get help improving the performance of every connected device. • Gateway Speed Test checks the internet speed delivered directly to your Xfinity WiFi Gateway Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity. Need help signing in? • If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted • Look up your existing Xfinity ID: xfinity.com/id • Or reset your Xfinity password: xfinity.com/password Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at xfinity.com/privacy/manage-preference
Screenshots
Verdict
The clearest difference is rating: Xfinity at 4.3 against PSE's 3.9. Xfinity also leads on ratings volume (1.4M vs 14) and update cadence (fortnightly vs every 3 months). PSE's advantage is monetization model (free vs free with in-app purchases) and device support (3 vs 1). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Xfinity holds the better App Store score, 4.3 against 3.9. That said, the two scores are not equally well evidenced: Xfinity has 1.4M ratings behind it against 14, so its average is the more settled of the two. Written reviews complicate that: 14% of PSE's written reviews are positive against 9% of Xfinity's, so the app with the better star average is not the one people write more warmly about.
PSE ships an update every 3 months, Xfinity fortnightly. The most recent releases landed on October 10, 2026 and October 12, 2026 respectively.
| Parameter | PSE | Xfinity |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (14 ratings) | 4.3 (1.4M ratings) — better |
| Positive reviews | 13.9% of reviews — better | 8.7% of reviews |
| Number of ratings | 14 | 1.4M — better |
| Update frequency | Every 3 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Best chart rank | — | #13 — better |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 17.2 |
| Further details — not scored | ||
| Size | 229 MB | 586 MB |
| Age rating | 4+ | 12+ |
| Developer | Puget Sound Energy | Comcast |
Customer experience
PSE
Xfinity
User reviews
PSE
From 14 App Store ratingsWhat we love
- 🚀 Convenient for tracking outages
- 💡 Helpful outage map feature
- 👍 Easy to use for bill payment
Room to improve
- 🐛 Frequent login issues and crashes
- 🔍 Inaccurate or missing outage information
- 📵 Unreliable during power outages
- 💤 App becomes unusable after updates
Xfinity
From 1.4M App Store ratingsWhat we love
- 🚀 Fast internet speeds
- 👍 Helpful app features
- 🔒 Secure home network
Room to improve
- 🐛 Unreliable internet connectivity
- 💩 Poor customer service
- 🤖 Confusing app interface
- 🤑 Expensive and overpriced
Bugs and requests
PSE
Reported bugs
3 issues- App freezes when trying to log in
- Outage map does not show current outages
- Keeps logging users out unexpectedly
Requested features
3 requests- Support for Apple Pay and digital wallets
- Ability to schedule future bill payments
- Improved outage status updates and ETAs
Xfinity
Reported bugs
3 issues- Login issues and app freezes
- Inability to manage network devices
- Inconsistent app functionality
Requested features
3 requests- Detailed data usage tracking
- Customizable parental controls
- Improved app stability and performance
In-app purchases
PSE
No in-app purchases
Xfinity
No in-app purchases









